Actually if an apple reseller were to be established in overseas lets say UK/Australia instead of the Apple Store, Im sure their services would definitely be much better based on their culture which really emphasizes on customers satisfaction comes first. Its just thats our Malaysian culture to not emphasize on good and friendly service. Thats my opinion.

Agree on that with wiraone... Asking is our customer rights so why not ask and get the best of our rights? Yea we should stop ranting here and just fill in the suggestion form and hand it up to them there and then.

I doubt machines staff would follow this thread... Even if they knew they wouldnt wanna voice out unless its someone from higher position in machines hierarchy... That is why the time to close this thread is up.... No point keep arguing already.. Its already 6 pages... So just lock it up and whenever a new guy needs suggestion, we know what to recommend.

Wow hard luck for you... I think this thing doesnt happen on everybody but it is still their carelessness and not paying detailed enough in their work... Good that you bring this up as next time we can also check when collecting our item after service and we can remind them to properly take good care of the item if not we wont accept it...

Hope you can get a fair decision from them maybe compensating something for you..

Maybe you should talk to them face to face? Or maybe send to the customer service which is based in Singapore if im not mistaken?

Im not sure does the service center not those apple resellers accepts ipod. But they should right.. I think people would prefer to send it straight to those centers instead of resellers...

Resellers always should have at least 1 technician in their shop.. But some may only have 1 as not all are qualified to be technicians and wants to be one... Most of them are willing to work just part-time and not taking those qualified certs to become an apple tech...

But yea this thread has been a complain for machines since page 1... Lol... Its like only machines are facing this problem... Maybe because the name of the thread is focusing only on machines.. Maybe try opening another thread on switch =) or make it more general apple resellers =P

Its just that so coincidence that you whip out that iPhone and everyone wants to serve you... Not necessarily as Ive been into switch in Penang countless of times and they do talk to me or asking me if there is anything they can help... Ive bought my gf's MBW in Machines Sunway Piramid and that time their sales person do approach me when I was like looking for something... Timing does matters too and also luck and mood of the CS =P

Just make a complaint and fill in the form about cutomers feedback... The more we complaint and the more we voice out.. More people will avoid machines and choose other resellers.... Make them regret for the way they treat their customers...

Which membership card? The one that you singed up in machines to collect points right? They no longer accept the card to collect points or having other privelges? Cause my gf signed up in January this year...

Oh ok... I didnt realise that... Hmm those veterent users will definitely be cursing machines like hell now with all those unused points that they collected if they decided not to compensate them with anything...

So till the current card members expires, they still would accept the card right?

No its not a mass boycott... Its just a thread to inform other forumers that some of our forumers experience bad customer service in Machine outlets.. More to information and complaining thread and not boycott thread.

Actually screen protectors should be applied by customers... There is no statement saying that they are compulsory to apply them for you as they are just selling SP... So it all depends on the person at that time.. If he is willing to do for you then you are lucky if not they have no obligations to do it...

I guess moderators should close this thread.... It is too lengthy and the debates keeps going on.. Guess there is no end to this debate... Each individual has their own perception of seeing things.. So I guess we can put a full stop here..

Haha all the best... Dont so stressed out.. Exams are like that.. Wait till you are working with loads of committments and your rice bowl depends on your job then you will know what is stress...

If they really did mishandled your iPod, its best to bring this up to their top management.. But hopefully someone top is in there..

It will take another year or two before it could gain customer loyalty... As they are all selling the same thing, only the promotions and customer service can be use to attract customers... Maybe Machines will lose if iStudy does a marvelous job in customer service since many people complaints about machines.. haha..

Didnt even know LCW has a shop... He has an apple shop?

The title of the thread has been changed... Cool