Thats the thing, its a help desk not a real tech person, they always send the cases back to the Machines HQ to check and validate your case. There is a lot of diagnostics that would be run to determine the cause, thats why its called a diagnosis, a through one should take 1 to 2 days, because as any other company they wouldnt want to blindly incur extra costs on to themselves for customer negligence. Is the same for any electronics manufacturers to do this, its not something new. You buy the applecare to extend the warranty of genuinely broken parts that is not directly caused by you, immersion indicators and such is to cover human error possibilities. There is no honest person that would willingly admit that hey i whacked it a few times and its spoilt right? You should have asked them before sending it in whether or not items not covered under warranty is chargeable under inspection, plus its already present on every help desk tables for all to see. Again, i would like to reiterate that, warranty claims are not decided by Machines or any service center, its decided by Apple. I wouldnt want to imply anything was there any instance where the ipod wasnt used by you? placed it to near a spill? its very hard to say, cause how to remember all the variables right? Even if you were to go to Epicentre, Maccity, Sapura, Switch, Vr Tech, it would all also incur charges, theres no difference.

Wah, what are you talking about man, no device is perfect and no user is perfect either, there is a reason why companies create safe guards like water immersion sensors and other means to find out what actually happened, are you insinuating that Black Boxes are also faulty and shouldnt be used to gauge what actually happened in a crashed plane's cockpit? We are talking about an aircraft worth millions here. Even BMW and Mercedes benz cars have sensors in them that are downloadable to a diagnostic machine that can ascertain whether its a parts error or human error, how else would they know what happened? If someone were to suggest Malaysia's weather can trigger such instances then how come people who use their ipods for running and all that involves sweat dont come running to service centers to claim foul? Warranty claims has always been decided by the manufacturer who knows their device best, trust me just check out the many views on service that has been posted by forummers here in the mac servicing thread, they even exchanged a battery for my macbook even though its waaaay out of warranty and the exchange program has ceased to exist a year back,when they could have said sorry pal, we cant help you. if you feel that its not fair for companies to decide service then better to build one yourself ey?

No sir, i think its your right to ask anyway, to maaany bad experiences with mechanics, they'll say they'd check your car and all and assure you there wont be charges but when you come back the'd already charge you for everything. This exists everywhere, even in retail, dont expect them to tell you all the details, you should take your own initiative, to avoid being overcharged or manipulated. An informed customer can never be fooled.

The thing with your case is, they already found out that your ipod still has warranty, thats why they check the serial number just in case. But like all help desk they have to send it back to the service center for tests, once they established that its human error, they have no avenue to plead your case to Apple service, and they would have to charge you for tests, but from what i can understand they only informed you at the point of collection. This i feel is wrong, they should have told you on the phone when they mention that your ipod is due for collection. For this reason alone, you shouldnt be charged.

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Added on May 4, 2010, 10:42 pmwell folks here always recommend Sapura and VR tech as the foremost professional service centers. But since they established that your ipod is not covered under warranty, perhaps pm-ing wei, might solve your problems, but well there will be charges.


This post has been edited by nimrod323: May 4 2010, 10:42 PM

i once gave similar warning to a mechanic, he took apart my air-con system and say all of it is gone, and plus put all the new components onto of my car and insisted i pay him RM1200 for the parts he bought and the labor to remove and inspect my old air con system, what a con job, i took my car, my air con system and left. Anyways its serves a good reminder, and we shall heed your warnings too

ala you knowlah americans sikit sikit sue this sue that, they should seriously inact a law that says losers pay for the lgal fees of the company or person they are suing. Its good to be a lawayer in America these days.

then there is the complacency to forget customer etiquette both customers and salespersons alike.

wah people dont smile at you, call the service sucks, then if girls see you and dont smile girls are being lansi? What about those people who buy mac pro and all? i dont see any who bring their mac pro to an outlet so that a salesperson can smile and twirl around them, face it CS doenst measure with smile only, what about logic of explanation? product knowledge?

dude dont be ridiculous. Isnt the IPAD not on SALE IN MALAYSIA YET? Then how do you expect the salespersons to have enough training to stick screen protectors on the IPAD?? What if they screw up with the screen protector? will you be okay with it? No right? you'd hold them accountable for it right? Demand another screen protector? Thats the thing people,if you walk into an accessory shop you can't demand the salesman man to do pro bono stuff like helping you to apply it and stuff, just DIY-lah dont the resellers already doing a favor for you to by stocking up third party accessories ? eventhough those who buy IPAD from the States are not even in their thousands yet?

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Added on May 24, 2010, 2:30 pmthere at times instances where some white people who are very courteous customers who walk in, and say "Hey, how are you", and know exactly what they want and ask the right questions to know more versus the typical Malaysian cutomers whom aill say "Eh, what freebie will i get if buy from you ha? how come apple dont give bag one ha? acer, hp all got, can give discount arr i buy 10 from you", and im not saying that there arent any Malaysian shoppers whom have some of the good natured traits.

IMHO to Davidgary and Tinker: Isnt it time that this thread get closed and all the relevant comments regarding machines that is not linked to the original posters complaint be moved to the Maccity vs Machines thread(cant seem to see this thread anymore)

This post has been edited by nimrod323: May 24 2010, 02:42 PM

i agree, IMHO this is a good move that you did, there'll always be some bad apples in an organization and then there are the good ones which deserve a good reward when its due. I dislike salesperson whom measure a walk in customers from head to toe, especially if you masuk a beemer showroom. But i think maybelah they have damn alot of fellers whom make their store like a petting zoo, hence the cold treatment, but again they should serve you regardless

This post has been edited by tinkerbel: May 24 2010, 05:28 PM

not necessrily this is to avoid incurring liability, some customers ask to compensate new ones if they feel the work is inadequate, its okay to inform the customer that the pro bono service might not be perfect, and letting the customer know the risk involved rather then saying afterwards like STREAMYX always does,best of effort basis

nope, customer service entails alot of elements, starts with greeting, giving accurate information, helping the customers acquire the things and advices they need, and also being honest with the things you can do or cannot do for the customers. Look here buddy im just saying its okay if the salesperson to give you a few word of caution before attempting to stick something on your precious electronic goods,at the end of the day they just dont want to be blamed thats all, i have friends working in the sales line before, the amount of freeloaders(customers) asking or rather demanding service outside the scope of a sales under the guise of "customer service" are a norm. The issue here largely surround sales person whom are not familiar with sticking screen protectors on an iPad thats hasnt even reached the Malaysian shores, would you rather an inexperienced person stick something on your screen and messing up?

Well isnt that more like informing and sharing whats already, readily available on machines.com.my? By your logic wouldnt those people who post in this thread http://forum.lowyat.net/index.php?showtopic=1050986&hl= also fall under staffs of different resellers? I'm not in any way defending any resellers, but at times people here seem to think that they could get away with anything under the guise of "Customer Service", not far back i read this one thread by a guy who expects salesperson to bend over their backs for him,sense of entitlement elevated to extremity its just scary maybe dvlzplayground might remember.


NO no dude, aiyo read my comment and digest it in its entirety im saying that for a product that hasnt been launched in Malaysia = equates to salesperson unable to stick screen protectors for them. Even if they charge you RM10 no pointlah since they dont have skill. Well as for slacking salesperson, i believe in every resellers there is a complaint method? just get the names in their tags and as tarvalslain87 said complain or dont visit the store at all. I have abandon Mac Stores for my needs since the introduction of Online store and of course for everything else theres my personal favorite ebay.

offense? nah its all good mate

LOL bro, have u seen this screen protectors in action? they are cut so precise there is no margin of error, salesperson have been trained to stick iphone screen protectors for the past 2-3 years, i would say its better they are exposed to the IPAD, till they are good at it that is, the size of the screen for 13,15,17 have been the same since 2006, that is almost 4 years in the market. My point of contention is, if they really inexperienced dont bang them downlah, would you rather buy overpriced accessories from overseas or have the local resellers absorb the costs of shipping and sell it cheaper in their stores? Always remember they have already done you a favor by stocking up when they can choose not to.

we have an itunes store? since when? Appstore adalah even that also dont really have a full section dedicated solely to the ipad like the US appstore, have they deployed the ibookstore also?


yes you can find ipad apps, and that is because some developers have resorted creating a multidimensional app like iMDb movies that fits ipod touch,iphone and the other iphone and ipod touch are scalable, this is already a moot point, as the analogy goes,all cars(except those electric carslah) new or old, big or small will still need to use engine oil that has already been in the market as old as the car industry. Dude even KAkiMotor sells accessories in malls can you demand them to go to your car to replace a suspension? or change oil for you? So what does this tell you? I have been stating very clearly my stand on this matter, i feel like a broken tape recorder already, im not saying that the salesman or salesgirl shouldnt apply the screen protector for your precious IPAD, if they are sincerely inexperienced, dont push them to screw up your screen protector, even if you were to pay them also no point since they would end up screwing it up again because of the inexperience, they havent even sold a single ipad let alone held one in their hands. You wouldnt be happy and demand a new one right? or would you be cool? dvlzplayground asked the same question but you choose to ignore him.

hehe hes still pissed with the non smiling issue, wonder if he wrote a book about sales etiquette or own a shop and makes it mandatory for every salesperson, mechanics, doctors, lawyers, police anyone in the service industry to smile at him.

nope its just me and the others have seen your sense of entitlement raise to record breaking heights, bottom line, it doesnt matter if they smile or not, i dont need a loser to smile at me while he has no clue of product knowledge and i dont have to take out my iPhone, Macbook Pro, or an American Express Alpha Centurion to demand respect or make people smile at me.

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Added on May 27, 2010, 6:12 pmDatuk Lee Chong Wei's Shop? Its been there for a very long time unless LCW becomes a millionaire with a huge load of cash to invest, his shop cant go big, its like Hiro in sunway pyramid its been that way since 2007,stagnant and not growing. Bottom-line is, you can never make money with IT products, not that much anyway, its all based on margin.

This post has been edited by nimrod323: May 27 2010, 06:12 PM

DHL were prompt in sending your items in time, most of the time the delay is because of customs and stuff.

Sent my gf's Mbp for clamshell+screen replacement at VR,last Monday. Yet to receive a call whether it's done or not,I think so far the fastest service is sapura but they relocated from ss14 to wangsa maju,sigh.

This post has been edited by nimrod323: Sep 28 2010, 11:41 AM