Hi Guys,

I find a lot of threads stating their DSLR got issue, lens got fungus, CCD problem but out of all non stated how much they had to pay to get it fixed.

So the reason for this thread is for you (if you want) to share the prices that you had to pay to "fix" your camera & lenses, so that newbies like me will have a rough idea how much will it cost to do something.

I've e-mail to canon today to ask them about their Service pricing below is the info that I managed to get.


Service Centre:
Canon Customer Care Centre
Block D, Peremba Square, Saujana Resort, Section U2,
40150 Shah Alam, Selangor.
Tel: 603-7844 6000, 603-7845 0055
Fax: 603-7845 0505
E-mail: helpdesk@cmm.canon.com.my

Operating hours:
Open Mondays to Fridays from 8.30am to 7.30pm
(closed on public holidays)

Map:
Location Map

Service Duration:
The official service duration for cameras and lenses is 5 working days, though this can go up dramatically if spare parts need to be ordered.

Basic DSLR Servicing:
1.> Cleaning
2.> Testing
3.> Calibration
4.> Fungus Removal

Service Charge:
RM 120 (This charge does not include the cost of spare parts, if any is required)
Minimum charge of RM 30 if a customer cancels servicing.

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Added on February 17, 2010, 5:53 pmI did sent them another e-mail asking either the charging is per item or per visit since normally Service Charge is for per visit & not per item charge.

I will keep you all posted on the update.

This post has been edited by celicaizpower: Feb 18 2010, 09:48 AM

I've sent my lense for repair once(fungus) and it cost me RM120 but the shopkeeper told me they have their own
"specialist". hmm

This post has been edited by leetplayer: Feb 17 2010, 07:11 PM

I know that we can self repair the lenses, but if something went wrong.. then aiyaaa...

here is a link from a fellow forumer that clean his own lens: Vincent Pang Web For Lens Cleaning

I also heard that some shop in Pudu Plaza charge cheap.. but dunno how much.. planning to go there in 2 weeks to survey.

This post has been edited by celicaizpower: Feb 17 2010, 07:48 PM

I suggest you to send ur item in for inspection and get an official quotation. They do not charge anything if you choose not to service it. I send a couple of my lenses in b4 (some were friend lenses cause i got CPS), and none of it got charged when i choose not to service them because it require to change the entire element instead of just cleaning most of the time.

Try this shop at Mutiara Complex, next to Digi Colour. It's call Cheah Camera Repair or something like that.

Hi Vincent,

Yup, if you are a *CPS member than it will be free, but sadly I am not a CPS member cause I don't own 2 x L series lenses.

Thanks for recommending a shop I will try your recommended shop & survey how much they charge.

p/s: Superb guide on how to clean lenses , sadly I cant find that hole in my lens in order to open it

*CPS = Canon Professional Services

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Added on February 18, 2010, 2:26 pmI got update for you guys from Canon.

Apparently the charges are as such.

1 item (body or lens) = RM120.

So for my full set of the below. The Charges will be RM 600.

1.> Canon EOS 30D Body
2.> Canon EF-S 18-55mm f/3.5-5.6 II
3.> Canon EF 28-80mm f/3.5-5.6 II
4.> Canon EF 50mm f/1.8 II
5.> Canon EF 90-300mm f/4.5-5.6

(1 body = RM120) + (4 lens x 120 = RM480) = RM 600.

P/s: Need to find alternative shop. RM 600.. better I just buy new lens.

This post has been edited by celicaizpower: Feb 18 2010, 02:44 PM

all ur lenses got fungus ? well RM 600 for all of those i think it's cheap. You better get it fixed b4 it eat into the glass, then u need to change the elements

only 2 of my lenses got fungus & the other 1 got 1 thing right in the middle but the fungus and the thing are not disturbing the picture quality.

So it's kinda ok but bothering me in way.

RM 120 for a lens servicing is out of my budget further more my wife is pregnant.

so I'm trying to find an alternative shop which can fix it way less than canon. I know they are good but money is a concern. Worst comes to worst I just repair 1 item per month... slowly lah.. at least wont suffer that bad

I heard before in one of the forums that by keeping your stuffs in a DRY box for sometime it will kill the fungus, any idea is this true? if yes then I dont mind spending to buy a dry box.

does anyone here know canon service center around malacca

the auto focus mode for my 18-55mm has malfuctioned...but still can be use if i turn it to manual focus...it just that, quite irritating for me to capture candid shot (if you know what i mean )

i did asked at a camera shop once...the salesman said the sensor kaput edi...errr i'm not sure lol

FYI the body of my camera is fine because i've tested with my 50mm 1.8II...the auto focus works!

melaka raya there, and they will send to KL for service also, need wait sometime

Buy at least semi pro body and L lens.... join to be CPS member. It's worth it in a long run

If I just want to calibrate my 24-70 and 450D, if 120x2 means I've got to pay rm240?
If under warranty? Still the same?

This post has been edited by Xannava: Feb 20 2010, 01:05 AM

Never paid for servicing or cleaning. Benefits of CPS membership. Only pay for parts.

TIP : Just find CPS member to help you send it in. I send in a lot of shit to Canon that isn't mine for all the free servicing.

does this centre service a malfunction camera like canon g9 too?

If still underwarranty than it is free if not the charge of RM 120 applies per lens. Canon Service Centre (CSC) will aslo perform cleaning, fungus removal & ... + calibration to your lenses so that you lenses are in good condition when they return back to you.

Can tumpang your CPS license ar? really wanna save money here... perhaps can upah you abit PM if interested.

Yup, I believe this service centre is meant for all canon products.

What if my lens is under warranty and my body isn't, still charge rm 120? Cause wanna calibrate lens need to calibrate with body right?

This post has been edited by Xannava: Feb 20 2010, 03:07 PM

good question.. i'm not sure about this part... but what I can confirm is that your lens will be free and they will only charge RM 120 for the body.

Hmm I'm wondering... If my body is still under warranty, will they charge for sensor cleaning?

sensor cleaning? you can do your self but you need to buy the equipment. if you send to some shops they will only charge RM60 for nikon and about there also for canon.

but if you plan to full service your body. then it is always better to send to canon. at least it you know they are reliable.

for lense calibration its free if the lens in under warranty, and no need to send in the body.(from my experience)

But doesn't calibration involve the body as well? If not, what's the lens gonna calibrate with? Don't they need a body so they can perfect the lens for that one body? @_@ I'm thinking of sending my 30D in for a service (shutter button hard to press, no warranty), and my 70-200 f4L (got warranty). Might as well send in for calibration and cleaning right? My lens has a tiny speck of dust right in the middle of the lens, INSIDE..can't clean it myself >.<

Actually you can clean it your self, but if the lens has warranty, why risk it eh? heheheheh

If you have 2 "L" type lens do sign up as a CPS member. then some services are free.

I thought cleaning dust for lens and body is free regardless of warranty availibility?
Well, I got cleaning dust for lens and body for free when I sent to Saujana.
Just that the kit lens autofocus problem, they quoted RM141, so I chose not to repair it.
Only if it's like fungus, then they'll charge you.

Errr... i dont think so, when I was there I did ask they said they will charge if the item does not have any warranty left.

However it will be free if you are a CPS member. Sadly I'm not.

* Min requirement for CPS eligibility : 1 x XD or XXD canon camera body with 2 x "L" type lense.

Hmm, contradiction with my visit.
Cleaning should be free.
Calibration not sure.
Anything beyond is charged.

CPS eligibility: xxD RM 3.5k, 2 x L lenses RM5.6k
Wa need RM9.1k mininum to become one.

Just came back from Canon Service Centre. Sent my 40D, C24-70, 580II and BG-E2N. Done Lense/camera calibration (free), tighten flash mounting (in-camera - Free), re-flash voltage (for BG battery indication - free) and change new std focusing screen (RM 50). I do have CPS membership but never shown them. I wonder they based on the membership in database or just basically is free from the start.

I wrote email few months back on lense/camera alignment and was quoted FOC. When I turn up to do lense/camera alignment, I did not mentioned about the email, and still FOC. so I believe lense/camera alignment should be FOC. My lense has no issue, just calibrate camera alignment.

hm... let me clarify my experience going to canon:

1.> my 70-300mm lens got fungus.. they say they will charge for cleaning.
2.> my 50mm got some kind of creature in the lens and it was free as it was still under warranty.

Hi Aqua,

perhaps they tag by the camera serial for recognizing you as a CPS?

calibration for canon lens and canon body should be free too if i'm not mistaken

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Added on April 6, 2010, 1:49 amya canon is quite flexible sometimes. That why i say, anything just go there. If they quote too expensive, don't fix it. They can't charge you for inspection.

This post has been edited by Vincent Pang: Apr 6 2010, 01:49 AM

does anyone know how long will it take them to perform the calibration of the lens & camera? do we need to send in all our lenses during the calibration?

how about fixing the original canon battery grip? the rubber peel off edi,hmm

I think just use super glue is better and cheaper leh... but if you want to play safe use epoxy. no white marks like super glue.

the problem with mine is that the battery grip already got white glue mark on it and the rubber is kinda distorted and our of place edi.. so i was hoping that someone can save it for me.. hmm

---

Added on April 6, 2010, 4:48 pm


This battery grip is still working fine.. the only problem is the looks of it.. very ugly..

Can anyone save it? or izzit possible to send to canon to fix it?

This post has been edited by G@merZ: Apr 6 2010, 04:48 PM

OMG, what happen bro? you sidai tengah panas ka?

I am sure canon can fix it, but I wonder how much would they charge.

at 1st its just the rubber came off.. then my hand itchy.. go fix it myself.. beginning i use double sided tape.. but it still keep peeling off.. so i was piss and felt annoyed with it, i end up using super elephant glue n fix it.. haha but seems like it that i do it wrongly.. so now its distorted and full with white glue everywhere.. anyone can teach me what to do please?

To clear things up, calibration doesnt need to send in ur body, they will calibrate with their system for the lenses.

Hey, thanks for the info. Do you co-happening know how long will it take them to calibrate the lens?

hmm.. so any idea guys.. my battery grip can be saved?

Hi Bro,

If it was me, I would just live with it or try to buy some leather from a jeans repair shop and use epoxy glue and glue it on.

For you on the other hand... i think the best option is to send it back to canon service center. Just ask them how much will it cost.

Well the last time i went for calibration, they told me all lenses are already adjusted within the allowed parameters electronically in the factory, and it is unlikely that these parameters will change overtime. And in order to adjust these parameters to your body, sometimes if required beyond the normal parameter value, they will need your body to do that.

Cleaning and calibration different lar >.<


Change d lo. Now starting 7th April, need 2 bodies (at least XD or XXD, 30D and older no longer included) and THREE L lenses.

Sure bo? I thought calibration is to tune the lens to work perfectly with an individual camera? Since cameras after awhile stuff start getting loose or whatever. General wear and tear mah, so need to tune the lens so its normal again for your body. Not meh? Lol.

RM 505 for cleaning a severely fungus infested lens. not committing to it already.

Sent in my 40D + BG-E2n for repairs on Tuesday. BG-E2n's shutter button wasn't working cause of the contacts on the grip and the camera. At the same time also sent in my 70-200L for calibration since it was back focusing a little. Then I thought, why the heck not and asked them to clean my VF and sensor too. One shot do everything

Got the quote today and it costs RM100 to repair it. Calibration and cleaning all free. Should be ready to collect next week Monday or Tuesday

BTW, all my gears are not under warranty anymore. But I am a CPS member tho.

This post has been edited by pengster: Apr 16 2010, 08:00 PM

Do the repair normal digital camera?
i got powershot a550, dropped while lens extended.
now the lens cant extend anymore, got stuck midway and got motorised sound.

Hi Momusu,

Yep, they should... they are canon service center by the way..

cost more than the lens itself ?

I posted in another thread which was closed. I have a Canon 300D where the rubber parts (grip and viewfinder area) sort of ... melted or something ( i kept the camera in a dry area with those moisture absorbing stuff). Can it be repaired? My hands turn black after touching those parts, since viewfinder also have same problem, i had a square black mark on my eye without realising it. How much would it cost to change all the rubberized areas?

I think should be able to replace the rubber but not too sure how much it will cost.

I got dust in viewfinder..wonder how much they'll charge for that..plus courier...

i was quoted RM 85 to replace my 430EX II's diffuser + other repair works.

problem of the flash
1. diffuser broke
2. flash cannot fire from body (can fire if triggered by Phottix though)

Hi Guys,

Let me clarify again from what I know.

The standard service charge is RM 120 for any services without parts involved. Thus meaning it is RM 120 + Parts = Total Charge.

*Please note that the above does not apply to CPS members (canon professional services)

I think (/assume) for CPS members there is no service charge. only parts charges.

This is based on my e-mail to canon previously.

I bought my lens at US and used about 1+ year...recently seeing dusty on the 17-55mm and some sort like a crack-line on my 10-22mm...sent both to Penang Canon Marketing for cleaning and fixing the crack-line...

Just got back my lens within 1 week and no more crack line and very clean lens now..hehe..and its foc.

Image below shows the crack line...

uik.... amazing... you CPS ar? or you guy buy 3 years international warranty? or you plainly lucky?

I believe is just plain lucky as i did not provide any documents such like warranty card or receipt...

can the service center fix scratches coming from the bottom of the camera and replace the peeling off serial number stickers that is located at the bottom of the camera?

Thanks

let me clarify again from what i have read in the forum.

It seems like you are the only one that is being slapped with the RM120 service charge. None other has it.

It's clearly written on the CPS card that CPS members are entitled to 20% discount on service charge.

I have gone to Canon for so many times, never had them ask me for service charge. Send in 40D for cleaning (out of warranty). Send in my 24-105mm for cleaning and calibration. Send in 50mm f1.8 for gear strip problem. Send in 70-200 for checking. Never got charged. I cancelled my 70-200 and 50mm service because i don't think its worth it. Got back my lens without charges.

My colleague send all his lenses in for cleaning and calibration and didn't get charged. And no he did not show them his CPS card. His CPS card he got it when he owns the 10D. He send in his 40D.

Wah now CPS requirement is 2 bodies n 3 Ls. Mati lar for mere mortals to get the card.

that one for Euro is it?

Malaysia still 1 pro body + 2 L lenses

http://www.canon.com.my/section/customercare/proservice.jsp

better get it first before they upgrade to 2 body + 3 L lenses

Hi Vincent,

Yup, apparently that is what I observed too from others who replied in this thread. I really wonder why they say like that when I called and e-mailed them.

I think it is better to just bring the item there and see what they say.

Thanks for the feedback bro

until now u hasn't send in??? aiyo, then all this talk only no action?

Hahahah so far I just send my 50mm for cleaning which is still under warranty. So I manage to get it for free. But it makes me wonder really how does a living creature manage to go into the lens... amazing.

I got exactly the same problem too.. anyone else has experienced this? I am sure its not covered under warranty. I just want to know how much Canon charge for it.

Hi Bro, I suggest you send it straight to their Service Centre to inquire. They will be able to provide you on the spot estimated charges. If you are a CPS member, then there will not be any service charges.

*if item still under warranty, then free
*also note to register your item @ canon.com.my you might get additional warranty.

Thanks bro for the advice. I already sent it to Canon service center in Peremba Square, Subang. The charge was RM279 to replace the whole body of my Canon 550D which I think is acceptable. Next time I will be EXTRA careful in handling the camera to avoid any accidental damage.

Tq.

Hi Bro,

Just a bit curious, the RM 279 is for Parts only right and is not inclusive of the service charge?

Reason why I asked is because, since 550D is a new camera, the service charge should be lifted.

Not sure.. the Canon personnels only told us RM279 as the total charge. She never mentioned about any service charge. Hopefully there isn't any..

hi, i got 18-55 kit lens error 01. how much to fix it? it's no warranty ady. thanks.

Hi Bro,

From what I know, error 01 is because the lens and body lost contact. Does the body shows the same error message with other lens? If not then it could be that your lens contact point is dirty. If yes, then the body contact point is dirty.

From my experience as a computer techie, you can try using alcohol with cotton bud and clean the contact points.

p/s: Do this at your own risk. Please do it carefully & do not spill any alcohol in the body or lens.

You can call canon and inquire the pricing, better yet bring the item there for them to check. They will quote you an estimate price. If you decide not to do, then there will be no charges.

I'm thinking to send my no-warranty 50mm for calibration and cleaning.

Will bring along with my 7D (still under warranty) body and think they will need it.

I will update here to see what is the response from the Canon. (btw, i will send to Canon Collection Center)

Hi Bro,

I heard for CCC it will take a few weeks longer as they normally send in by batch. If you can wait, then its fine. If not I suggest you send to premba, it's way faster

Great idea, please do share with us the detail charges (if any, that is)

This post has been edited by celicaizpower: Jan 5 2011, 11:58 AM

I think that too..

I seach Canon Malaysia website, they have a Service Center in Time Square.. will head over there this friday.

ah yeah. it didnt happen with other lens. i bought other lens d.
alcohol? how to find alcohol i'm malay dunno how to buy d (nerd)
anyway, is there any other option?

Hi Bro,

Alcohol as in 100% Pure Alcohol, the Electrical Cleaner that comes in Yellow color cap and normally can get from any electrical shop. Not the Alcohol like JD, Chivas and ...

Try asking Alcohol for cassette head cleaner.

Another way is to use cotton bud and rub on the copper point on the back of the lens. however with added alcohol it will have a better cleaning properties. Thus giving you a higher chance of better cleaning.

Alternatively, you can send to Canon

Aku pun melayu daaa...

hey guys I'm wondering if bringing in the body or lens to service would affect the sharpness or anything after servicing? I heard people complaining about the sharpness after servicing the lens.

I'm thinking of servicing my 50D(somehow the picture is not that sharp even if I was using a tripod) and tamron 17-50 vc(there's dust in it)

the service centre not open on Saturdays? o_O

Hi Bro,

By right it would be better, the sharpness of the picture is also determine by the lens. I suggest you send your lens for servicing cause it's rare that the sharpness is due to the body.

Do let me know which one still has warranty.

Hi Bro,

below is the info you looking for: (yeah they are not open on Saturdays

CORPORATE HEAD OFFICE, SHOWROOM & SERVICE CENTRE
Block D, Peremba Square, Saujana Resort, Section U2,
40150 Shah Alam, Selangor.
Tel: 603-7844 6000, 603-7845 0055
Fax: 603-7845 0505
E-mail: helpdesk@cmm.canon.com.my
Office operating hours: 8.30am - 5.30pm.

Please take note:
Our Customer Care Center(Collection Counter) located at our Head Office in Peremba Square, Saujana Resort, operates from 8.30am - 7.30pm (Monday - Friday). While our Customer Care Center (Collection Counter) at Canon’s Branch Offices operates from 8.30am - 6.00pm (Monday - Friday).

Hey there isn't any warranty left if I'm not mistaken and I bought the body and lens when I was in Australia so I highly doubt the warranty work in Malaysia

Which is the best canon service center for service? As well as tamron

Thank you

Hi Bro,

For canon, it is best if you can send to canon premba. I am not saying that they are the best, but they are the manufacturer.

For others, I recommend you send to YL as they are amongst the cheapest for camera or lens servicing.

http://www.ylcamera.com.my/

hey, this is a rather old post but I too had the same problem with my 300D, the grip melted and became sticky, and when I touched it my hand turned black.. but I read online on people fixing these problems by putting whiskey or any alcoholic thingy on a piece of cloth and rub over the melted part.

so I put red wine on a piece of cloth and rubbed over the melted part, and somehow it helped remove the melted rubber part, and now it looks like brand new... surprising that it worked

they just quote me RM200 for complete service of sensor, mirror, and external cleaning.

hi guys.. i have 17-85 lens that need a serious repair..
the lens got knocked hard and now a bit bengkok.
is there any service centre that is easily accessible by train?? (komuter, lrt etc)

other than the shah alam one..
sorry not familiar with the area

Hi Bro,

Basically you can send it to any Canon certified dealer. Easiest are in Mid Valley. However it will take an additional 2 weeks on top of the time it takes Canon to fix it since they will still send it back to Premba.

good info

This post has been edited by xcer: Feb 14 2012, 12:23 AM

[WTA] Canon Authorised service provider in Times Square provide servicing/reparing or not?

I went to YL camera service at pudu plaza few weeks ago to repair my 50mm, i also ask them to clean the lens because the lens got fungus too, so repair plus cleaning cost me rm120

Sent in my 70-200 F2.8 IS for repair jammed zoom. I was charged rm200 for re tightening all the screws in the lens.

Any Canon authorized SP will provide service and repair. However it is faster if you send it to Premba Square since that is the Canon Service Centre. Other dealers or suppliers will take additional 2-4 weeks extra since they will also send it there.

Great price! I sent my 90-300mm there for fungus removal... they charged me RM 90.

Where did you send it to?

Yep, i think so far, that is the most cheapest place (other than canon centre) to repair your camera

my 70-200mm f4L IS got problem now… kenot even focus, like got something stucked inside… im fuked… LOL!

anybody has replaced lens mount? how much does it cost? my camera is 600D, lens mount got rusted oledi due to sea water splash~

Canon Premba Square, Subang.

Is sensor/ lens cleaning covered by Canon warranty?

It should be. Canon cleaned the sensors of my 40D and 5D and my lenses for free even though the warranty was long over

Are you a CPS member?

That time I wasn't a CPS member yet.

Actually it is not covered by Canon after the warranty is over, during warranty they will just help you do it.

However, you can get this done for free. Canon every once a year will do a FREE SERVICE (refer below) at Mid Valley Convention Centre. But I forgot they do that on what function. isk..

*Sensor Cleaning
*Lens Cleaning
*Software/Firmware Upgrade
*Sensor Calibration (Only if required, decided by the Technician)