Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed

Outline · [ Standard ] · Linear+

Streamyx StreamyxCoolUniPack, Read post #1 before you ask anything

views
     
mfa333
post Mar 23 2010, 09:21 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

what is streamyx customer service email? its already 2 weeks since they install the new homeline but until now no calls from them about installing the streamyx.. i can't call 100 as right now i'm at my college..
mfa333
post Mar 24 2010, 02:21 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

QUOTE(AhBoy~~ @ Mar 24 2010, 10:33 AM)
I think that t&c is for 4 years program
1300888123
btw how long should I wait until the hp ppl call me for the netbook after the installation?
*
other number? or email? calling that number from hp is expensive..
mfa333
post Mar 25 2010, 06:08 AM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

probably rm38 is time-based package like the streamyx rm44 for 60hours..

or else.. this package (rm38) is after the 100k netbook is finished.. laugh.gif
mfa333
post Mar 25 2010, 07:28 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

QUOTE(warlove3 @ Mar 25 2010, 05:58 PM)
btw if i applied the new Homeline and Streamyx Unipack, today its the 6th day after process, and i still haven't receive my call/appointment from TM, who should i call to enquiry my question?
*
Contact where you submitted your form.
mfa333
post Mar 25 2010, 09:22 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

Its already 2 weeks since the new homeline was installed. This evening I called TM helpline asking about the streamyx activation and suprisingly, there is no streamyx application for my new homeline number in their system. What should i do?? mad.gif

This post has been edited by mfa333: Mar 25 2010, 09:23 PM
mfa333
post Mar 31 2010, 03:23 AM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

what is the email to complaint to SKMM? My new homeline has been activated for 3 weeks and until now no streamyx came in. I called 100 and they said there's no streamyx application under my name.. shakehead.gif
mfa333
post Mar 31 2010, 01:19 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

QUOTE(riku2replica @ Mar 31 2010, 10:16 AM)
i suppose u register with agent. Some agent didn't work efficient. It'll be wise for u to go to ur nearest TM Point and consult them.

One more thing, 'bug' the agents. Keep call them and make them busy.
*
No agent is allowed to sell Unipack. The one i submitted my form is during TM roadshow at my university. I bug them alot already. Guess my only option now is calling 100.
mfa333
post Apr 2 2010, 04:53 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

QUOTE(LYR @ Apr 2 2010, 04:17 PM)
sad to say that you're not eligible.

i really dont know what the TM is doing. submitted the forms and documents 4 days ago but they never key in the application. i believe some of the applicants here also faced the problem. really got to complain then only they will start working.
*
I and my friend's application got stucked for 1 month. We went back to that tmpoint and found out the problems. For my case, they can't register new account for me because I got outstanding bill RM23 for my 10 years old TMNet 1515 account. About my friend, they can't locate the address and can't assign which tm respective area contractor to install the homeline. After that, all the process went smooth. FYI we registered our unipack at Johor while our house is at KL. So, anyone having problems on application not in the system yet, better go back to the tmpoint that you submitted your form because every workorder for new homeline and streamyx were issued there.

This post has been edited by mfa333: Apr 2 2010, 04:53 PM
mfa333
post Apr 3 2010, 03:11 AM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

QUOTE(venicelim @ Apr 2 2010, 10:02 PM)
guys, do tm point open tmr?

btw for those succeed to apply, at your application there, does it put unipack? cz my application, the cinfirmation slip i obtained, it wrote there

ref service type : streamyx 512k (free modem) - rm65 (streamyx combo ) (wifi @home) (student netbook bundle)

i ask the lady why put streamyx combo, she said cz the system not update with unipack yet. i believe her at that time

but then today i go tm streamyx to login and check, the balance information there, it state that my balance is rm65 instead of the unipack price rm53.
anyone have the same situation? or will they automatically change it to unipack in the bill later on?


Added on April 2, 2010, 10:03 pmguy, ur confirmation slip, what does the ref service type put? does it mention unipack? cz mine it put streamyx combo

pls someone advice me on this!!
*
This is mine:

Streamyx 4.0M (Free Modem) - RM100 (Streamyx Combo) (Wi-Fi @ Home) (Student Netbook Bundle) (HSI)


Don't worry too much la.. doh.gif
mfa333
post Apr 4 2010, 12:06 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

QUOTE(Elezend @ Apr 4 2010, 11:33 AM)
Ok lar, I just got my router installed @.@

Here's the whole process for UTM student >.>
1. Went to the TM point located at Tun Aminah just to get the FORM
2. Filled it up along with photostatted copy of the phone owner (your dad, your mom, your sis or whoever that owns the phone line), matric card, ic, offer letter, bla bla bla
3. Get verification from the high ranked officer that you are a 1st or 2nd year student (Should be easy but I went looking for him thrice just to get a signature and cop T.T)
4. Then went all the way back to TM Point to settle this

If you wish to terminate, you need one month time after termination before you can apply the cool uni pack on it

Termination requires the owner of the current streamyx (wahlao eh)

Or if you have 2 phone lines, you can apply it to the phone line without screamyx and after installation is done, you can terminate your current streamyx.

I'm still waiting for my netbook @.@
*
why do you go to tmpoint tun aminah just for the unipack? tm is having roadshow in utm since one month ago... they are also main sponsor for recent pesta konvo.. most of my friends register their unipack during the roadshow.. everything will be handle by them including the cop & signature from HEP.
mfa333
post Apr 6 2010, 11:36 AM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

My case:

26/2: submit form
13/3: homeline installed

today went TMPoint asking about my streamyx, they said my status is "tunggu". My area port is not full, my distance to exchange is only 3km. What else to tunggu?? tunggu they minum teh makan roti canai everyday??? vmad.gif vmad.gif vmad.gif

my friend's case is worst. submit form same day as me.. until now homeline still not yet install. doh.gif



I don't know where else should i bring this matter, i'm fedup! be grateful guys for those who waiting for netbook.. there's more unlucky person than you guys.


This post has been edited by mfa333: Apr 6 2010, 11:39 AM
mfa333
post Apr 6 2010, 12:04 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

don't say 100 and tmpoint.. I called them, visited them lots of time since i submit my application. they are USELESS.
mfa333
post Apr 6 2010, 10:12 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

QUOTE(mengsuan @ Apr 6 2010, 08:16 PM)
Shall we add our own unofficial FAQ to show in which condition the person has to go through quarantine? Where is the threadstarter?

At the mean time,

Existing streamyx but not your name = QUARANTINE

All packages are wired, like usual streamyx. Technician will come to install ADSL modem. No, you don't get to do self installation. It's compulsory.

Edit: Modem has wi-fi AP just in case some of you get confused with wireless streamyx
*
threadstarter MIA already after he got his unipack.. why don't you edit his 1st post about unipack FAQs? I noticed lots of repetitive questions being asked in this thread..
mfa333
post Apr 7 2010, 03:39 PM

Huhah!
*******
Senior Member
2,588 posts

Joined: Jan 2003
From: KL-Skudai

QUOTE(peiching1990 @ Apr 7 2010, 03:38 PM)
can anyone here tell me when u apply the new homeline + unipack, how many form u hav submitted?
I only submit the unipack form. i wanted to submit the new homeline applicaiton form, but they refuse to accept it, they said it's the unipack form is 2 in 1.
I want to know whether i miss out something... as i did not receive any homeline number after i submitted the form.

Ps: TM Point staff told me thr are a lot of application, he asked me to wait for 1-2 weeks for the contractor to install my homeline ... ... y so inefficient!
*
1 form.

Topic ClosedOptions
 

Change to:
| Lo-Fi Version
0.0198sec    0.68    7 queries    GZIP Disabled
Time is now: 14th December 2025 - 07:36 AM