Starting next year there will be a new distribution channel where customers can sign up for an insurance product themselves, something like self service, so there won't be any commission since no agent involved. But agents can still receive commission if customers sign up for an insurance product with the agents.

I think the beginning of next year only for a certain products. Well if self service then you might be able to save some money that's suppose to go to commission. So their charge cheaper premium maybe. I heard these from a friend who attended Malaysian insurance summit few days ago, not sure if bank negara posted the new framework already or not.

Yes that's the downside, but maybe insurance company will form a team that focus on handling customers that opt for self service. We will know when they launch the product.