Why is WoW asking for Blizzard Authenticator?
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 Jan 4 2010, 06:59 PM, updated 16y ago
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#1
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Senior Member
1,982 posts Joined: Aug 2005 From: TTDI  
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Please activate the Blizzard Authenticator product attached to this account, and enter the six-digit digital code that it generates.
Authenticator Code ?? How come suddenly it's asking me to enter this code? This afternoon I log in never ask. Suddenly for the first time this evening it is asking me that. |
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Jan 5 2010, 12:41 AM
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#2
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Senior Member
1,982 posts Joined: Aug 2005 From: TTDI
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when i want to log into WoW Account management also it is asking for the code. I never click any links related to wow from my email.
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Jan 5 2010, 04:18 AM
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#3
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Senior Member
1,982 posts Joined: Aug 2005 From: TTDI
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I wrote them an email, sent to wowaccountadmin and billing. so now what? i just wait for them to reply?
i called their billing call line but the operator said "extremely heavy" calls and my que is over 1 hour. so i hung up. what are the infos needed to de associate this blizzard authenticator? |
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Jan 5 2010, 12:55 PM
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#4
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Senior Member
1,982 posts Joined: Aug 2005 From: TTDI
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QUOTE(Yue @ Jan 5 2010, 09:18 AM) 1. Did you click any WoW related link be it on e-mail, forums or any hyperlinked pages including your Instant Messenger. 1. No, but recently I got an e-mail after I got the Authenticator code error2. Did you download any mods/add-on from any sites on the day or a few day before this event occur. 3. Did any "Blizzard" like e-mail arrive at one of your mail boxes asking for any account related statement. 4. DO you previously log in to your WoW account (be it in-game, Battle.net or forum) in a Cyber Cafe or any foreign places that you rarely or never been to? 5. Does your WoW account password share the same password with all the other program that you are using. be it paypal, e-mail, forums, steam or other related program. Higher probability that your account have been hacked, your item have been compromised. do mail back to Blizzard and wait for reply. Hoping you could get your item back.  QUOTE Hello Mohamad, The character transfer listed below has been canceled as of 1/4/2010. The character listed is immediately available for play on the character's original realm and account XPRESSIDE. - DAIJOUBU - Level 80 Tauren Warrior, on Frostmourne Your credit card will not be charged for this transfer. If you would like to set up another transfer for this character or any others, we welcome you to do so by signing into your Account Management page and clicking the "Paid Character Transfer" button: http://www.worldofwarcraft.com/account A history of Paid Character Transfers, including past and pending transactions, can be reviewed by signing into the Transactions page at this link: https://www.worldofwarcraft.com/account/cha...fer-status.html which I clearly did not do 2.I update my mods from Curse client only 3.No, the emails I got from Blizzard were asking me to merge my account to Battle.net 4.The only place I log in WoW is from my room and office, which I usually do for the past year. 5.Share the same password but different username. Added on January 5, 2010, 12:56 pm QUOTE(arcbound @ Jan 5 2010, 10:37 AM) I got this before. The hacker subscribed for an authenticator and it totally locked my account out. As the mobile authenticator is cheap (below USD2 i think), the hackers now have a way to get full control of your account and you are not able to change your password in time. Thanks, but do we need to provide them our ID/IC and fax it to them?Took me around a week to get the authenticator removed. I needed to provide secret question, secret answer, WOW original CD key and some other details in order for them to validate that it is your account and remove the authenticator. Shortly after providing them the info, they removed the authenticator and i'm able to log in and play back. I heard that some hackers managed to get database from blizzard thus compromising a lot of the accounts. At one point a lot of people got the ban hammer for economy exploitation. Added on January 5, 2010, 12:59 pm QUOTE(Imbecile @ Jan 5 2010, 10:11 AM) sound exactly like another of the LYN poster who said he been hack My druid got 4 stuff missing, other characters I armory still got their stuff but not sure about the stuff in the bags and the hacker put the Blizzard Authenticator in his account. sealing him from his own account, he can't do anything much. have your check your armory yet? and your alt as well(above lvl10 ones) its is best email the link from the official wow forum and wait for them to respond. i know blizzard aware of this and trying to figure out which account is been hack and which one is not(goldfarmer a/c). only untill they can find a solution, then they will reply to you. or they will just give you the standard"we are well aware of this problem and apology for the inconvinion. please delete your WTF folder and may the light guide you on your journey".  I changed my password immediately after I got the authenticator message. I've did in-depth virus scan, nothing suspicios, deleted addon folder,cache,wtf folder Waiting for blizzard to reply.. anyone knows any other number to call beside the international billing department?we can't call singapore's number? This post has been edited by xpresside: Jan 5 2010, 12:59 PM |
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Jan 5 2010, 08:25 PM
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#5
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Senior Member
1,982 posts Joined: Aug 2005 From: TTDI
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QUOTE(frega @ Jan 5 2010, 07:08 PM) i see wowaccountadmin. says who?looks like you got hacked. NO email from blizzard starts with wowaccountadmin. http://forums.worldofwarcraft.com/thread.h...318909866&sid=1 QUOTE 3.2 Helpful Submission Tips For faxes: o Make a black & white photocopy of your information, this way everything is already in gray scale o Enlarge the ID by about 100% and up its brightness o Ensure that the writing is legible; use block letting if necessary o Have all pages go through in one submission; multiple, consecutive submissions will not count o Fax a copy of your submission to yourself first to see how the pages will look once sent; adjust size, writing, and brightness accordingly o If, after 48 hours, you haven’t heard back, email wowaccountadmin@blizzard.com and resend |
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Jan 6 2010, 03:28 PM
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#6
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Senior Member
1,982 posts Joined: Aug 2005 From: TTDI
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thanks everyone,
i called the billing department yesterday. 12 midnight.. was on hold for 20mins and talked with trevor.. he asked for my first and last name my email address and my secret answer to my secret question after that he removed the authenticator code so later i told him i've just downloaded the mobile authenticator thing and he suggested that i gave him the serial number for him to link the authenticator to my account right away. before that he told me that i'll get an email from blizzard to reset my account once again. told him that i noticed that my druid items were missing and he said to address that issue to a GM but u know what? after i logged in, i notice all my stuff are already restored in the mail. no need to petition a gm or wait for anything. and i got my core hound pet! now i know with the authenticator, the code will change every 30seconds..wow so secure hahaha |
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Feb 8 2010, 12:36 AM
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#7
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Senior Member
1,982 posts Joined: Aug 2005 From: TTDI
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QUOTE(Jas2davir @ Feb 2 2010, 09:43 AM) my friends account also kena this method of hacking but sadly i cannot recover the account for him because my cdkeys are in kl and im in sarawak they are quite strict if you want to remove the auth when i called them they didnt ask for cdkey..they only ask my secret question and answer |
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Feb 10 2010, 06:05 PM
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#8
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Senior Member
1,982 posts Joined: Aug 2005 From: TTDI
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QUOTE(xiaopuyo @ Feb 8 2010, 09:24 AM) Actually they both also ask. they didnt ask me to faxand a fax of the removing auth fill-in form provided at blizzard website. im just lucky  |
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