Hi,

I think this is a common problem for some, but just want to see if there's any solution to it. And sorry I don't have time to go through all pages in this thread yet.

1) I'm using iPhone 3GS bought in Australia Unlocked. I'm using DiGi postpaid plan without 3G.
2) My iPhone EDGE/GPRS was disabled through iPhone settings and my charges for EDGE/GPRS has been RM0 before 14/06/10.
3) On the 14/06/10, I received a "Sim card updated settings" (sort of) message on my iPhone but I don't know what is it about.
3) After 14/06/10, the EDGE/GPRS keep running and I was charged a lot because of some background programs running.
4) I only realized it on the 20/06/10, immediately I called DiGi and disable my EDGE/GPRS.
5) I went to ask for a refund. They put my case to the billing department and an investigation was carried out.
6) They called me 03/07/10 saying they can't refund me because its iPhone's problem. They said usually for all other phones, user have to call up DiGi to activate MMS/GPRS/EDGE before they can use it. But for iPhone, it was done automatically. So its users fault for not knowing and not DiGi's problem.
7) My argument is DiGi must inform client when they will send an update to our iPhone and start charging us on stuff that we do not intend to use.
8) The customer service rep was polite and I know she can't do anything. So I request to talk to her manager. She said she will tell me manager to call me sometime next week.

Anybody encountered this problem and get a refund before?

Anyone got a high level contact in DiGi that can help me out?

If there are thousand of iphone user asking for this that means its legit. Its a real problem face by users. And no they won't 'tutup kedai' because after all we are only asking to take off the EDGE/GPRS charges that we did not intend to use.

May I know whats your position in DiGi?

Why DiGi did not inform us about it? If I didn't find out myself, they would have keep charging me until I 'tutup kedai'. How is that fair for a customer? The same customer that put money in your boss pocket that pays your salary to feed your baby?

I know you work for your company and if they say no means you can't do anything about it. But I guess that is fine because its not you that was being charged unfairly. However can you please give me some valid reasons as of why I can't get a refund back?

'Tutup kedai' and 'No way' doesn't sound like a reason.

I might not know a certain things or how your company work. So if you can enlighten me maybe I will drop this and won't ask for a refund.

And please. Company policy is not a valid reason. I don't work for DiGi. I'm the customer. Remember.

The reason I feel its not apple's fault because all these while, before the 14/06/10, my phone is running fine. No GPRS/EDGE charges because I switched it off.

The fact that its the simcard that sent me the settings to activate EDGE/GPRS made me think that DiGi is responsible. I don't think its the phone that make those changes.

If DiGi is responsible towards its customer, why didn't they inform the thousands of customer who are having the same issue. After I called them then only they say "uhh, the new way to deactivate it is to update to OS4.0, sorry" (don't get me wrong OCS were quite helpful, except for 1).

Why are you saying that i'm irresponsible? I found out they are charging me, I disabled it, I went thru the correct channel, I asked what are the problems and causes, I made some changes, I made a judgement. Its not like I say 'I donno I don't care, DiGi you refund me'.

I'm quite happy as a DiGi customer btw. If you can't help me then don't reply my post. Don't need to start a debate because of this, well not really debates isn't it when people are so one sided. I have only received pro-DiGi comments from its fan boy/girl and none of you have properly challenged my reasoning so far.

This post has been edited by grunge: Jul 5 2010, 06:23 AM

Ya thanks, the OCS rep thought me how to disable it already. But the only way is the hard way of updating the iphone to OS4. File to download itself is already 300mb. Thats why its not just an update with a click of a button which i can easily do.

Sweetpuff, please ignore whos wrong or right here la. Be it me or DiGi. No need to debate. I have to borrow loanshark to pay my bills because of the unfair EDGE/GPRS charges this month. Can you please help me?

On the first post:

10 Reasons Why You Should Choose DiGi:

5. You will never have hidden fees: With DiGi, you never have to worry about hidden fees, deposits or advanced payments. We don't have any.
8. You will always be in control of what you spend: Enjoy full control at all times. Pick your own preferred bill statement date, get immediate usage updates through e-Billing, enjoy free automatic credit alerts, generous grace periods, stay active with automatic bill payments & prepaid reloads, and lots more.
10. We will make it easier for you every day: It's our mission to keep things simple. The simpler the process, the easier it is for you to enjoy our services. Enjoy instant activation of services, automatic international roaming and much more.

Well by automatically activating EDGE/GPRS on my phone without me knowing and continually charging me on EDGE/GPRS, thats a contradiction of statement 5, 8 and 10 already.

Say you bought a house in KL. Few days later there are thieves and your golden eggs got stolen. You decided to move house to SG. Also, there are thieves there and your golden chicken got stolen this time. That is exactly whats happening to your friend and what you think the should be happening.

If someone stole your golden eggs the first time, you report police, hire detectives, look around, find and try to get your eggs back. Then, only think about moving house. I'm at the stage that I'm trying to find the golden eggs back.

That's the difference.

And no. Not only I'm responsible. I do not, I repeat, I do not know the problem is because of my phone. Thus, I was charged EDGE/GPRS for 7 days. Because the thieves are hiding in my house for 7 days before I realized. True, iPhone opened the door for the thieves. And the thieves are wearing the fat yellow costume.

But cool thanks for your input. Appreciate your time explaining.

This post has been edited by grunge: Jul 5 2010, 10:59 PM

Don't be so 1 sided la.

Didn't know = Ignorant.

Either DiGi treating you real good or you are forced to say that.

How also must say DiGi is good.

Thus, I think really pointless talking to you.

This post has been edited by grunge: Jul 6 2010, 06:16 AM

"talking to you degrades my EQ" - please la. A loser's way to say you don't want to talk.

Put yourself in my shoes. You should be able to see that you have your assumption and can't accept my points as well, no?

You are entitled to your own opinion. You don't have to tell everyone that you are stupid.

And no need to talk like I just cheated with your bf like that la. Calm down. This is internet. Suddenly assume I superior for what. No need to be keyboard warrior wan. I'm not your enemy. I don't want to fight. If I offended you, I'm sorry la.

Ya its best not to talk to me anymore, I don't want you to lose any more EQ or whatever.

Ok DiGi fans sorry for polluting your thread. I'm out. Thanks again SweetPuff.