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DiGi Fans Club & Enquiries V7, Always the smarter choice
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avantgardeo
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 Feb 25 2010, 09:44 AM
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Getting Started
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Hi all, new DG50+Prepaid supp user checking in, with some questions, hope you all can help
1) Is the sms rate counted in a "per-page" basis rather than a "per message" basis? When checking my unbilled transactions I see that many of my smses are billed twice, just want to know if this is indeed standard practice.
2) Also when checking my unbilled transactions, I find that I am still being charged (although only 2 times) for my calls to my DG Family supplementary line, though they could be the times I got into voicemail. Does that mean that if your supp line is engaged and you get into voicemail, you will be charged? (Quite ridiculous imo)
I know I should be directing these questions to DiGi CS instead, but I just wanna share these here first and see if anyone else has the same experience.
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avantgardeo
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Feb 25 2010, 10:07 PM
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Getting Started
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QUOTE(fruitie @ Feb 25 2010, 09:53 AM) 1) The standard practice for all telcos is "per-page" basis. You can be sending a SMS but with 5 worth long of SMS, then it will be charged five times. 2) This one I'm not really sure, you shouldn't be charged. Maybe you can check with CS on this matter. Thanks fruitie  |
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avantgardeo
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Feb 27 2010, 10:56 AM
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Getting Started
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QUOTE(ViRaViRa @ Feb 26 2010, 09:46 AM) 1) SMS are counted by characters. 160 characters is equal to 1 sms (for Chinese characters, it is lesser). If you exceed 160 characters, you will be into 2nd sms although on you phone, it is continuous. 2) Yes, voice mail will be charged because it is totally different service which is not in free voice calls/sms/mms. Ask the person you call to deactivate voice mails unless he/she is really using it. Thanks for the info, ViRaViRa. |
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avantgardeo
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Mar 9 2010, 09:15 AM
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Getting Started
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Dear fellow forumers,
I just had a look at my very first Digi bill (DG50 plan), and couldn't understand a few things...
1) What is "monthly fixed charges"? I didn't know there was a monthly fee as I there's already a commitment fee
2) Why am I being charged RM10 stamp duty? In my previous Maxis bills I wasn't charged any stamp duty
3) How are the "discounts" calculated?
Hope you can help, thanks!
This post has been edited by avantgardeo: Mar 9 2010, 09:19 AM
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avantgardeo
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Mar 9 2010, 09:39 AM
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Getting Started
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QUOTE(fruitie @ Mar 9 2010, 09:31 AM) 1) I think that's the meaning of commitment fees. 2) Only for the first time bill, it applies to all telcos. 3) What are the discounts? 1) Does that means it's my unused credit (RM50 minus my call charges)? If it is so, it still doesn't add up to RM50. 3) In the "discounts" column, it says (DG50 - Max Usage RM50) and the amount is RM13. No idea what's that. Thanks for the reply |
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