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P1 P1 change the policy, even in website is changed

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Icehart
post Dec 12 2009, 10:09 PM

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QUOTE(ckk125 @ Dec 12 2009, 07:44 PM)
they reserve the rights to control the speed...u know what is reserve the right?which part of it you dont understand? i guess you havent been to any english class. smile.gif
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I guess what he meant by that is whether P1 has the right to change the said statement without informing its current subscribers. Right to manage and limit internet speed and the right to change the agreement without consent is a different matter. However, this still need to depend on the terms and conditions about the right of P1 as a provider. (which I am too lazy to have a read tongue.gif )
Icehart
post Dec 13 2009, 12:17 AM

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QUOTE(ckk125 @ Dec 12 2009, 10:20 PM)
I dont have the agreement,(celcom user) but the initial FUP was such that it is very clear that they can manage it at their own right. i dont know about the agreement though...speaking in terms of website info only. smile.gif
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It's alright. Before we signed up for this P1 service, their sales agent or sales personnel were briefing us with this FUP and the bandwidth quota, telling us the capping speed will be 400kbps, which is pretty reasonable. All of a sudden there is a slight change in the policy, giving only 100kbps. Of course for us subscribers it's an act of unjustified crime, something unethical, but under the law it's not.

Under schedule 2 clause 1.4 of the terms and conditions of P1, P1 reserves the right to change the policy from time to time without noticing its subscribers and it is the responsibility of subscribers to keep themselves updated about Fair Usage Policy from time to time.

Now what gives?
To Subscribers, maybe this is a lesson for us not to simply putting down our signature as a sign of agreeing to the terms and conditions before actually reading it.

To Provider, perhaps they will gain, but they will and shall lose out in the long term. Already I have plan to abandon P1 as soon as Streamyx is available at my area.

Will I tell or recommend my friend to P1? Used to until I became their customer service. In future, no and no and no.

This post has been edited by Icehart: Dec 13 2009, 12:19 AM
Icehart
post Dec 14 2009, 11:16 AM

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QUOTE(qwerty79 @ Dec 14 2009, 10:42 AM)
After I heard about reduce to 400kb after the limit, I think "at least it is at 400kbps better than Celcom basic (3++kbps)", so I subscribe for P1. But if they suddenly change to 100kbps after I believe they will only cap at 400kbps, I feel cheated. Plus, I already signed for 2 years of contract.

Ha..ha.. luckily I just terminate it becoz of weak signal but unfortunately, the refund money need to wait 45 days to get. Again, I feel cheated because the dealer said will get the refund straight away.
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Well to be honest with you P1 is as good as Streamyx in my area, sometimes even better but I find their business ethic somehow unethical. They should at least send sms to tell us, or at least some form of notification to inform us on the possibility of even lower cap for exceeding bandwidth quota.

Are you under the trial period when you terminate your P1 Wimax?
Icehart
post Dec 14 2009, 08:37 PM

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From: Kuala Lumpur & Selangor


QUOTE(leyley @ Dec 14 2009, 01:32 PM)
They can't accomodate the increasing people so reduce the limit? Is it?
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No, they limit your connection once you exceed your bandwidth allowance. smile.gif
Since it's already the 14th today, most account will be given a fresh new bandwidth allowance today, so connection has resumed to normal.

QUOTE(lin00b @ Dec 14 2009, 06:03 PM)
refund for?

afaik, p1 no deposit right?
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There is a deposit of RM 100 for any packages. Refundable after more than 45 days starting from the day you return your modem. (If you're lucky)

 

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