before



now they changed to more 'GENERAL' terms



they dont want to admit it that they change to 100kbps

but no worry, i got the record, its time to see MCMC again

This post has been edited by silentser: Dec 11 2009, 09:07 AM

aiyar, dowan potong again

i call them 2 3 times, now they dont want to admit that they cap the speed at 100kbps.

this one guy i ask the question, and when he couldnt answer he ask for my account number. i was like wtf for? i ask for what the speed, what that have to the with my account? i already told him that i on home plus

guys anyone can get me a record conversation saying that the speed is cap at 100kbps? (prefer english or malay, not racist, i wanna complain at the mcmc)

This post has been edited by silentser: Dec 11 2009, 11:07 AM

from the viewpoint of law, it should be the same~ a song and a music score would both enable u copyright (but the song has to be recorded while the music score is sufficient in itself)~

dont understand what your trying to say........

He mean you already have the print screen, that should be enough to report to the MCMC and CFM

go and report it.
you can help other p1 users prevent from being cheated by their hidden condition.

report also no use la...clearly stated..p1 reserves the right to limit the usage...come on...wake up

maybe you still blur2 from waking up....
they change the policy... which is against the law.
we got prove... if they say they didnt change the policy, then i got the screen shot saying the speed will go up to 400kbps..

they reserve the rights to control the speed...u know what is reserve the right?which part of it you dont understand? i guess you havent been to any english class.

maybe you just dont know about their policy before..... did you even read the first post carefully? did you read the policy in the picture??

maybe you just a lazy people to read.

or you just someone from p1 trying to put confius??

That is why i understand what it is meant by RESERVED THE RIGHTS to control the speed.

confius?good languange. Also, a lazy person, not a lazy people.

Now i understand why you dont get it. i agree that subscribers will feel cheated, but even before, they covered their ass by putting that statement.

Btw, im a celcom user.

This post has been edited by ckk125: Dec 12 2009, 08:27 PM

yes complain now!suka2 kasi turn 100kbps.I WAN MY 400Kbps BACK!!!

I guess what he meant by that is whether P1 has the right to change the said statement without informing its current subscribers. Right to manage and limit internet speed and the right to change the agreement without consent is a different matter. However, this still need to depend on the terms and conditions about the right of P1 as a provider. (which I am too lazy to have a read )

I dont have the agreement,(celcom user) but the initial FUP was such that it is very clear that they can manage it at their own right. i dont know about the agreement though...speaking in terms of website info only.

It's alright. Before we signed up for this P1 service, their sales agent or sales personnel were briefing us with this FUP and the bandwidth quota, telling us the capping speed will be 400kbps, which is pretty reasonable. All of a sudden there is a slight change in the policy, giving only 100kbps. Of course for us subscribers it's an act of unjustified crime, something unethical, but under the law it's not.

Under schedule 2 clause 1.4 of the terms and conditions of P1, P1 reserves the right to change the policy from time to time without noticing its subscribers and it is the responsibility of subscribers to keep themselves updated about Fair Usage Policy from time to time.

Now what gives?
To Subscribers, maybe this is a lesson for us not to simply putting down our signature as a sign of agreeing to the terms and conditions before actually reading it.

To Provider, perhaps they will gain, but they will and shall lose out in the long term. Already I have plan to abandon P1 as soon as Streamyx is available at my area.

Will I tell or recommend my friend to P1? Used to until I became their customer service. In future, no and no and no.

This post has been edited by Icehart: Dec 13 2009, 12:19 AM

I Have the recorded cONVERSATION FOR THE Reduced FUP, want? Let me know~~~

I LOL'ed hard on your avatar.

ckk125.....another few month p1 will say rm99 home plus plan speed will be reduce from 1.2mbps to 400 kbps and those over the 2gb limit cap will recieve 10kbps speed, WE P1 TAIKO MA WE RESERVED THE RIGHT TO CHANGE OUR POLICY although we have a 2 year contract with u. USE UR CKK BRAIN!!!!!

After I heard about reduce to 400kb after the limit, I think "at least it is at 400kbps better than Celcom basic (3++kbps)", so I subscribe for P1. But if they suddenly change to 100kbps after I believe they will only cap at 400kbps, I feel cheated. Plus, I already signed for 2 years of contract.

Ha..ha.. luckily I just terminate it becoz of weak signal but unfortunately, the refund money need to wait 45 days to get. Again, I feel cheated because the dealer said will get the refund straight away.

Well to be honest with you P1 is as good as Streamyx in my area, sometimes even better but I find their business ethic somehow unethical. They should at least send sms to tell us, or at least some form of notification to inform us on the possibility of even lower cap for exceeding bandwidth quota.

Are you under the trial period when you terminate your P1 Wimax?

They can't accomodate the increasing people so reduce the limit? Is it?

refund for?

afaik, p1 no deposit right?

This post has been edited by lin00b: Dec 14 2009, 06:03 PM

No, they limit your connection once you exceed your bandwidth allowance.
Since it's already the 14th today, most account will be given a fresh new bandwidth allowance today, so connection has resumed to normal.

There is a deposit of RM 100 for any packages. Refundable after more than 45 days starting from the day you return your modem. (If you're lucky)

Hmm..will try it on off peak hours to verify your claim

To our beloved customers

I am happy to hear that you had received your normal speed back to normal. Firstly, I would like to pass through my sincere apology with the issues you are facing previously. I would to like to inform regarding the FUP for all throttled customers.

Understand there have been a lot of complaints from customers on FUP, 100 kbps (UL/DL). We have decided to revert FUP speed 400kbps DL/150kbps UL effective from 15 Dec 09 onwards.

To answer all those questions from you :

1. Why do you throttle customers down to 100kpbs?
P1 has a Fair Usage Policy to ensure best experience and fairness among all subscribers. P1 is committed to ensuring our customers receive the best broadband performance at a competitive price. To achieve this goal we provide a contended broadband service. This means our Internet bandwidth is shared with all users at any one point in time. Certain extremely heavy users have used excessively and impacted other users. As a result, this policy identifies those users and manages their bandwidth only, to protect the service for all of our customers. In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. When network load is high at certain locations, the users who exceeded Fair Usage threshold will get reduced speeds due to dynamic traffic prioritization.

2. Why didn’t you communicate to all P1 subscribers on your new policy? I was informed by your Sales person, if I’m throttled my speed would be 400kpbs (D/L) and 150kpbs (U/L). This is unfair.
Fair Usage Policy is not a new policy. This has been stated on the T&C and the Fair Usage thresholds are explicitly listed on the marketing brochure.

3. How long is this new FUP (throttle to 100kbps) going to last?
In general, the reduced speed is dynamically adjusted based on a few factors, including the subscriber location, network load conditions, simultaneous subscriber access, hour of the day (Peak hour / off Peak hour), and etc. This dynamic automation allows the P1 network to provide the best experience and be able to share more cost effectively without negatively affecting all subscribers. For this 100kbps restriction once users exceed Fair Usage threshold, this was a temporary measure to ensure traffic prioritization among all users. This restriction is no longer applicable after 15/12/2009.

4. Do you have any plans to return to your old FUP policy (400kpbs and 150kpbs)? When?
By Tuesday (15/12/2009), the previous reduced speed values have been restored

I would like to express my great 'appreciation' to all of you for your kind feedbacks and complaints previously. We understand that the service may, at times, be not consistent and we convey our apologies for this. As a company that has your best interest at heart, we are working around the clock to ensure that a consistently high level of service excellence is delivered to you.

Yes, still under trial period (within 7 days).

When I get connection, for some torrent site, I manage to download at almost 150kbps which is better than streamyx 80kbps. But it only can get connected a few time after midnight (2-4 am). If only the connection are stable (may be because my place still not within coverage), I will happily subcribe it specially with limit back to 400kbps.

When I register, they ask me to pay for upfront money. The dealer said I will get the money back after I send back the modem right away. When I send the modem, the worker in that shop told me, P1 will send me cheque within 45 days.

This post has been edited by qwerty79: Dec 15 2009, 04:44 PM

is 45 working day, not include sat n sun.

POTONG P1

The sad thing about all T&C is that it will always come with the line saying that they have the right to make changes to the T&C without prior notice to the customer. With that, you can't launch legal action at them.

You can complain to MCMC but no legal action can be taken against P1.

huhu my opinion..... reseller shud learn whats the process 1st rather than simply said.....

p1 really sux la... potong potong POTONG!