Any one in Penang has their new decoder installed?
Astro B.yond, HD Content Available
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 Dec 21 2009, 02:55 PM
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#1
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219 posts Joined: Apr 2009 
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Dec 21 2009, 03:32 PM
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#2
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219 posts Joined: Apr 2009
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QUOTE(kelvin @ Dec 21 2009, 03:12 PM) Same here....still waiiiiiiiting....register online on Friday, get comfirmation on 16-Dec. Call again last evening....CS said WAIIIIIITTTTTT 10 days. 10 working days? or 10 days? Anyway, i only saw people in Klang Valley have their new decoder. Not fair at all....  Installer may install the new disc to HD decoder and leave the old disc to old SD decoder...   |
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Dec 22 2009, 04:33 PM
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#3
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219 posts Joined: Apr 2009
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Got this crap from Astro CS:
"We refer to your e-mail with regard to the Astro B.yond installation. We wish to inform you that installation will be on a first come first served basis. Please understand that our turnaround time to install is also dependent on our installation capacity and the supply of the B.yond set. We regret any inconvenience caused. Should you have any enquiries on any other aspects, kindly contact our Contact Centre at 1300-82-3838 which is operational from 8.00 am to 12.00 midnight daily or email to wecare@astro.com.my. We appreciate the opportunity to be of service to you." I have call them on 11/12, confirm t&c on 15/12. Until today, no call from Astro. |
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Dec 22 2009, 05:06 PM
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#4
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219 posts Joined: Apr 2009
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QUOTE(tien8tien @ Dec 22 2009, 04:56 PM) Registered on 18th Dec, Installed just now. Location Penang. I asked the installer how many has he installed, he said I'm the first!!! Anyway, installation went very smooth. Used back the same cable from the New dish to the new decoder. Completed installation and activation in 40 minutes. Signal seems to be very strong at about 85% and Signal quality is at 100%! Interesting...... tien8tien,Did a quick check on the available channels, INCREDIBLE!!!! this is quite similar to the demos that we see being shown in TV shops. I have got it working via HDMI with my Panasonic Plasma TV (audio and video ok); and via the coax digital audio cable to my Denon receiver (ok). Have not really check if the audio is 5.1 or just plain stereo. Which part of Penang you stay? Can told me your installer phone number? |
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Dec 22 2009, 05:15 PM
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#5
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219 posts Joined: Apr 2009
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QUOTE(tien8tien @ Dec 22 2009, 05:08 PM) I'm in Bayan Lepas. Don't have the installer number with me right now... Anyways, I think Astro should have with them an army of installers going around doing installations right? This guy might not be the only person doing the installation ... (I think). OK then. I have to be patience and watch my blu ray first.  |
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Dec 23 2009, 12:20 PM
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#6
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QUOTE(kkm @ Dec 23 2009, 12:05 PM) Well, the only hope is that they will keep to the maximum 10 days promise! Otherwise, swamp the CS with calls (like a DoS attack?). I just call the CS and the answer has change from 10 days promise to 10~14 days waiting. I don't expect much from them anymore...  |
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Dec 28 2009, 11:16 AM
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#7
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219 posts Joined: Apr 2009
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QUOTE(pirateguy @ Dec 28 2009, 10:55 AM) Well that does it. By tonight I will make a report to SKMM about this. Its technically 12 days (minus Christmas day) since my last confirmation and no action. Call them again...i only get mine on Christmas day after t&c confirmed on 15/12. Wait patiently until heard somebody in LYN stay at same area got their new decoder and subscribe later than me. Since then call them everyday and each time the Astro will give the same reason - new decoder out of stock. Then i ask the CS back how come the people same area with me can get the new decoder and subscribe later than me and the ten days promise is just a crap promise and "perli" the CS cannot do anything on this...later on that day, at 9 pm the CS call me they manage get contact the installer and arrange on Christmas day for installation. I'll also be giving them a nice feedback along with SKMM report number just to say I'm not bluffing. |
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