Between 3pm to 4:30pm Tuesday, a normal working day. What gets on my nerve is, when I was put on hold and waiting, they automatically disconnect you so you have to start the whole waiting process again starting from Press 1 for English, Press 1 for Credit card types of irritating stuff. Alliance gold is probably the worst CS of any CC.

In contrast, my DA Platinum get answered by a real person within the first 3 ring. Yes, 3 ring. Not 3 minutes of futile waiting.

This post has been edited by Optiplex330: Dec 9 2009, 07:08 AM

Now what would happen if I am overseas calling back to Alliance Malaysia for urgent matter? This does not look good and must remember not to bring Alliance Gold CC to overseas.

A word of caution on Alliance Younique. I tried calling their CS many times one day and never got through. Worst they put you on hold long enough (and running up your call charges) and then cut you off automatically. So I send them an email saying i can't contact them but they hasn't reply. Furthermore, they don't work 24/7.

Bottom line. If you are overseas and need to call their CS for urgent matter, good luck to you.

The only thing good is their rebates. They have crystal clear rebate tier system and you know exactly what you will get. Unlike others like RHB Travel Money nowadays and your citi. And unlike AMEX, accepted everywhere because it is a MC.

Another thing about citi. I have extremely bad experience with them. They will charge you late payment fee when there are no late payment. Every month!

This post has been edited by Optiplex330: Dec 11 2009, 07:02 AM

Is 3 pm to 4 pm considered peak hour?

That is what I thought as well. Between 3 pm to 4 pm can't be peak hours and yet I can not get through to Alliance CS despite numerous tries and to rub salt into the wound, they will hold you for sometimes before automatically cut you off. Time and money wasted. 2 days already and still no email reply to my request. I think Alliance's Gold CC CS is the worst I ever experienced.