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Streamyx The Unofficial Streamyx 4Mbps Users Club V2
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werksuckz
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 Jan 6 2010, 04:43 PM
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New Member
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i'm in TTDI, and the installer dude said my line only supports 2MB. I'm like WTF?
Ask him how he know, he shows me the UI on his Riger modem, and true enough, it says 2MB.
But before this dude came, my Aztech modem shows 4096/512 (but only getting max of 1.5MB download cuz I subscribed to the 1Mb package). I took the offer for the cheapo upgrade to 4MB. After the installer left (with me being disappointed that I don't get 4MB), I hook my modem back up and WTF? My line now says 2048/480?
So I have a feeling that I'm being shortchanged somewhere. How can the line suddenly show max speed of 2048 when before the dude came, it showed 4096.
Totally upset!
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werksuckz
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Jan 9 2010, 01:16 PM
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New Member
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After the whole fiasco, managed to get the following settings:
Connection Status Connected
Us Rate (Kbps) 512
Ds Rate (Kbps) 2048
US Margin 21
DS Margin 26
DS Line Attenuation 41
US Line Attenuation 36
Apparently it's a new port for "4MB users". But the port obviously not 4MB la... How's my SNR and Att signals? Would it be able to support 4MB? If yes, then I can go to TMPoint on Monday and make some noise... I still think my original port (which was already configured for 4MB) was better. This new port everytime I reboot the modem, it hunts for the DSL signal. The old one didn't. So how ah? 4MB can jalan ar?
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werksuckz
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Jan 9 2010, 05:12 PM
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New Member
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QUOTE(vyzc @ Jan 9 2010, 02:08 PM) Shouldn't be a problem for you to upgrade to 4 Mbps  Really ar? Because the installer keeps insisting that my signal is too low... I did request for a diff installer via 100, but they told me to contact back the original installer, who is refusing to recheck my port. What can I do now? |
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werksuckz
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Jan 9 2010, 06:06 PM
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New Member
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QUOTE(vyzc @ Jan 9 2010, 05:51 PM) Hmm, if the installer/contractor refuses to help you, another alternative is to insist on speaking with TM's customer service agents from the advanced troubleshooting team (ATS department) and tell them your issue. These guys are actually quite well-versed with the technicalities of Streamyx. From your line stats, the DS and US attenuation is slightly high but still within the acceptable range. These figures do not depend on your sync speed but your distance from the remote DSLAM. Your DS SNR of 26 dB is actually quite good. However, unlike attenuation, SNR will drop once your sync speed is increased. The minimum SNR at 4 Mbps as required by TM is 15 dB. As a guideline for you, when I was capped at 2 Mbps, my SNR was at 28.5 dB. Once my cap was increased to 4 Mbps, the SNR dropped to 18.5 dB. Thanks bro! Will print out my SNR and Att readings and head to TMPoint tomorrow. Hopefully it will be a successful upgrade to 4MBps. Else, have to hope for HSBB. Sucks... |
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werksuckz
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Jan 22 2010, 11:42 AM
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New Member
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@aaron
your port speed is probably at 2MB, so that will give you 150KBps downloads. I suggest you DON'T upgrade!
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