Sad Sad...I applied for 4mb upgrade from my current 2mb few days ago, 2 days later I noticed my line dropped out for half and hour then back to normal, I noticed my ip changed to 115.* range, later on a technician came to my house and prepare the upgrading, but he says my line is only capable at 2mb only despite I am having good SNR ratio.
He then told me that my area (Bukit Mertajam) a lot of ppl couldn't get 4mb due to line problem, I am not quite believe this because my line quality is good according to my modem status...he then pass me a piece of form asking me to go TM and seek help.
I would like to know your comment on my situation, besides going to TM, is there any way to send my complaint and get my 4mb?

below are the status from my modem:

Under g.dmt modulation:
DSL Status: Connected
DSL Modulation Mode: G.dmt
DSL Path Mode: Interleaved
Downstream Rate: 2048 kbps
Upstream Rate: 512 kbps
Downstream Margin: 31 db
Upstream Margin: 29 db
Downstream Line Attenuation: 10 db
Upstream Line Attenuation: 2 db
Downstream Transmit Power: 11 db
Upstream Transmit Power: 7 db

under ADSL2+ modulation:
DSL Status: Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Interleaved
Downstream Rate: 2043 kbps
Upstream Rate: 508 kbps
Downstream Margin: 31 db
Upstream Margin: 26 db
Downstream Line Attenuation: 10 db
Upstream Line Attenuation: 1.5 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 13 db

I am going to TM to send in the report now.