Thank you for contacting P1 W1MAX support.



I regret to hear that you are experiencing slow connection issue with your P1 W1MAX services. Thus, I would recommend you to try updating your IP Address by following the steps below.



For Windows XP:



Click Start -> Click on Control Panel -> Click on Classic View (from the left side bar menu) - > Click on network connection -> right click on local area connection -> select properties -> Click on Internet Protocol TCP/IP (in Networking tab) -> Properties



For Windows Vista:



Click Start -> Click on Control Panel -> Click on Classic View (from the left side bar menu) -> Double click Network and Sharing Center -> Click Manage Network Connections -> Under Local Area Network, click on view status -> Click Properties -> Click Internet Protocol (TCP/IPv4) (in Networking tab) -> Properties.



Then proceed with the following settings:



Ip Address:     10.1.1.2

Subnet Mask:  255.255.255.0

Gateway:         10.1.1.254



Preferred DNS:           122.255.96.148

Alternate DNS:           122.255.96.149



Then continue with the following guide:



1.   Kindly do a disk cleanup and delete the browsing history.

2.   Turn off Anti-Virus, Windows Firewall and any P2P applications.



Please restart your computer after updating the IP Address for the changes to take effect.



If the issue remains, kindly visit http://speed.p1.com.my/ and provide us 3 copy of the speed test screen capture in your next reply for further investigations.



If you require further assistance, please do not hesitate to respond to this email. We will be more than happy to assist you.

Thank you for choosing P1.

Rdgs
Technical A
----------------------
Thank you for contacting P1 W1MAX support.



I regret to hear that you are experiencing slow connection issue with your P1 W1MAX services. Thus, I would recommend you to try updating your IP Address by following the steps below.



In the attempt to resolve the issue that you are experiencing with your product, I would like to suggest that you perform the troubleshooting steps given below.



For Windows XP:



Click Start -> Click on Control Panel -> Click on Classic View (from the left side bar menu) - > Click on network connection -> right click on local area connection -> select properties -> Click on Internet Protocol TCP/IP (in Networking tab) -> Properties



For Windows Vista:



Click Start -> Click on Control Panel -> Click on Classic View (from the left side bar menu) -> Double click Network and Sharing Center -> Click Manage Network Connections -> Under Local Area Network, click on view status -> Click Properties -> Click Internet Protocol (TCP/IPv4) (in Networking tab) -> Properties.



Then proceed with the following settings:



Ip Address:     10.1.1.2

Subnet Mask:  255.255.255.0

Gateway:         10.1.1.254



Preferred DNS:           122.255.96.148

Alternate DNS:           122.255.96.149



Then continue with the following guide:



1.   Kindly do a disk cleanup and delete the browsing history.

2.   Turn off Anti-Virus, Windows Firewall and any P2P applications.



Please restart your computer after updating the IP Address for the changes to take effect.



If you’re looking to face your modem towards our base station in order for you to be receiving a better signal, you shall face the front of the modem which has the “Peel Here Sticker” towards this landmark near your area as the area mentioned below is directly situated on the same grid as the base station:

“Petronas Petrol Station, USJ 4, UEP Subang Jaya”



If you require further assistance, please do not hesitate to respond to this email. We will be more than happy to assist you.



Thank you for choosing P1.

Rdgs
Technical B