My account number 101847846

http://www.speedtest.net/result/913398657.png

Why the speed is so slow?????????

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Added on August 13, 2010, 9:43 pm

This post has been edited by WORLD4G: Aug 13 2010, 09:43 PM

My account number 101847846

http://www.speedtest.net/result/913398657.png

Why the speed is so slow????????? cry.gif cry.gif cry.gif cry.gif cry.gif

[quote=Lowyat_P1W1MAX,Aug 17 2010, 01:16 PM]
Hi,

How is your connection for today? have you tested the speed? Let us know if you need further assist.

Thank You.

P1 Wimax

This email was sent by P1 about one month ago, and after one month I am still waiting for my waiver. I called twice to the contact center and your people promised to follow up but still nothing happen.

Dear Mr. (removed)



Thank you for contacting P1 4G support



I am sorry to hear that you are experiencing slow browsing issue. I believe that we have performed troubleshooting with you, however, the result were the same. This is due to you are currently connected to Wimax Base Station which is under network maintenance and upgrade exercise.



As a token of compensation of your inconvenience, I would like to inform you that I have requested 1 month waiver for your bill. Please be advised that the waiver is subject to approval. Waiver will be reflected in your next bill if it’s approved. The total sum of waiver requested is RM 99.



I apologize for the inconvenience caused. Your patience and understanding is much appreciated to resolve your connection issue.



Please be informed that you may receive a survey via email to rate the support I have provided to you. I would appreciate if you could spend a few minutes of your time to fill out the survey. Please be advised that the ratings are calculated based on the number that you select. Number 5 is the highest sub score and number 1 is the lowest sub score for the ratings.



If you require further assistance, please do not hesitate to respond to this email or call our Customer Careline Number at 1300-800-888. We will be more than happy to assist you.



Account Number: 101847846

Case ID: C-387438



Thank you for choosing P1.



Regards,



Saiful

Customer Care Consultant

P1 Careline



P1 Careline Tel: 1300-800-888
Business Hours: Monday - Sunday, 8am - 11pm

Anyone from P1 can help?