QUOTE(mylinear @ Nov 25 2009, 03:31 AM)
IMO, if TM is really wanting to promote broadband in the country, apart from improving the quality of service, what they should have done (at least a year ago) is to upgrade all existing customers to the next higher package automaticaly at the current price that the customer is paying. That is, a 512Kbat RM66 should now be a 1Mb. A 1Mb at RM88 should now be a 2Mb etc. There is also room to adjust the pricing a little lower as well. This can be done as TM already has a customer base to statistically compute if such adjustments would affect their bottom line. Unlike a new player who cannot do such as they don't have a large existing customer base yet.
Those willing to sign-up for the 24 month contract should also get proper clarification whether the cancellation fee is really RM350 as it says that is an administrative fee. Normally, if you cancel, you are liable to pay up for the rest of the contract period. Make sure this RM350 is not something on top of that as well.
TM seems to complicate things by having so many different packages with different conditions and options. In the end, it all comes to the same thing. We need a phone line, we need the internet access. Even with the combo packages supposedly with no line rental, it does not differe much with standard package with phone rental (based on before this offer). Packages should be stream lined. I guess the TM marketing people need to do all these packages to show that they are doing their job...
Spot on analysis. Even on the verge of the launch of HSBB, they're still offering archaic speeds of 384/512kbps. These should have been phased out long ago. We can see prices are maintained but ironically so are the speed as well. IMHO, these upgrade promotions are redundant, even if they do not want to lower the prices, at least they should have automatically upgrade the speed to the next higher speed package as faster speeds are introduced. How long more do they want to offer 384/512kbps packages?? Judging from the pricing schedule so far, it would be pointless to even offer HSBB if it's going to be priced beyond people's means.
Further, a quick browse of TMnet's website will show how messy the layout are and how confusing the packages can be. Why do they still want to offer 4Mb/s for RM268 under Standard Packages whereas you can get 4Mb/s for RM160 under the Combo Packages? There should be only ONE list of packages for home users and ONE list of packages for business users. Instead, for home users, we have Standard Packages, the Streamyx Combo Packages, and now the Upgrade Packages, all with varying speed, prices, and T&C.
Not only are all these type of packages and promotions confusing, some of them are just downright unfair to existing customers. A good example would be the upgrade to 1Mb/s under the Upgrade Packages. Those who upgrade to 1Mb/s will only need to pay RM71 per month. However there are a lot of existing users that pays RM88 for 1Mb/s who may not want to upgrade their package. So now we have a situation where a long time user of streamyx continuing to pay almost RM20 more than a new subscriber of the same speed. Talk about screwing your long time customers
Anyway I seriously questioned the competence of employees they hired who manage to come up with all these nonsense.
Nov 23 2009, 01:04 PM
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