If customer terminates Streamyx service within minimum subscription period of 24 months, an administrative fee of RM350 will be charged to customer’s bill...

Let say if HSBB available next year at your areas, and the price is temptating. U have to think twice about that upgrade. Terminate streamyx to go for HSBB, and RM350 gone...

I'm still thinking to upgrade or not. Hmm. Upgrade, or wait for HSBB. Haih...

Upgrade or not, upgrade or not. hmm I'm really not sure now.
If upgrade, have to wait for 2 years if wanna install HSBB. hmm

I think I going to upgrade from 512kbps to 1.0mbps also. no point to wait for HSBB anymore....

Use your current streamyx password , or try - 'tm123' or 'password'

OMG, I tried to upgrade but why this error shows?

Maintenance Service Information
Sorry, your request has failed with the following error message.

Harap maaf, permohonan anda tidak dapat diproses.

Error creating upgrade order. Please try again.

For your reference, your MIPS order reference number is :

Untuk rujukan, ID pesanan MIPS anda adalah :
220-20091201-XXXXXXXXXXXX

This post has been edited by .:zep:.: Dec 5 2009, 08:24 AM

I've email them about that things, no reply yet. and I'm lazy to go to TM point anyway.

When I checked the service order upgrade status. this is the result.

Upgrade of Service Details
MIPS Order Reference No : 220-20091201-XXXXXXX
Order Status : In progress
Current Service Number :
New Service Number : Not Applicable
Current Service Login :
New Service Login : Not Applicable
BO ID :
Upgrade status : Your application is now being processed.
Current Streamyx Package : Deal Streamyx Basic 512k (without modem) - RM66
New Streamyx Package : Streamyx 1.0M (Without Modem) - RM71 (Super Upgrade Deal)

Hmm. hope they upgrade my line tomorrow.

This post has been edited by .:zep:.: Dec 6 2009, 09:41 PM

Upgrade to 2/4mbps only applicable at TM point.

Your speed is good, but look at your ping. something wrong somewhere, it's local server but the ping is so damn high.

Same here. Yesterday, when I tried to upgrade my package from 512 to 1.0mbps but this error shows.



So I pressed retry few times, suddenly I received this message.

I've emailed them about this matter, and this morning I get this email.



I checked the my details again at the website, my package already 1mbps.



At the upgrade order status, it's still being processed. and my speed still 512kbps.



This post has been edited by .:zep:.: Dec 5 2009, 08:21 AM

Then what u do, bro?

Yes u can, but bought the copy of your father IC.

Wow izzit? please join HSBB thread please. we need ur infos there...

Bro, can I see your upgrade order status? I'm just re-upgrade my package yesterday also, but still same speed...

Upgrade of Service Details
MIPS Order Reference No : 220-20091204-XXXXXXXX
Order Status : Completed
Current Service Number :
New Service Number : Not Applicable
Current Service Login :
New Service Login : Not Applicable
BO ID :
Upgrade status : Your application is now being processed.
Current Streamyx Package : Streamyx 1.0M (Without Modem) - RM71 (Super Upgrade Deal)
New Streamyx Package : Streamyx 1.0M (Without Modem) - RM71 (Upgrade Incentive)

I've wait for one weeks. still no news.
So jz now i've tried to upgrade my package for last time. this is my 3rd attempt. but this time no error on the process...

Maintenance Service Information

Tmnet streamyx service with the following details has been requested for Upgrade.

Permohonan naiktaraf perkhidmatan tmnet streamyx dengan butir-butir berikut telah diterima.

Hope they will upgrade my line tomorrow. or else i'll gave up already.

CASS is what?

Oh ok...

Yesterday I received an email from TM. this is the details...

Dear Mr. *******,

Thank you for your e-mail to TM Net. Firstly, we would like to apologise for the late reply.

Mr. Yap, referring to your e-mail, upon checking in our system, we would like to confirm that the package that you have subscribed has been upgraded to Streamyx 1.0M (Without Modem) - RM71 (Upgrade Incentive) package on 5th December 2009.

Kindly please checked your internet speed back and kindly revert to us if your internet speed is below 80% from what we offered. You can do the speedometer test at http://219.93.175.234/  . We hope that our explanation revert to your query.

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".


Regards,

Muhamad Shahril Bin Ahmad
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

My name suddenly changed to Mr. Yap. Copy and paste email spotted.

But the things that, my speed still stucked at 512kbps even they said it's upgraded to 1.0M. no need to do speedtest also know, because my dslam port still capped at 512/384.



And I've restart my modem 10x today...

This post has been edited by .:zep:.: Dec 7 2009, 05:51 PM

Finally, my speed upgraded.



Thanks to my friend that help me to get the speed.

My statement of this month. lucky still RM66...



This post has been edited by .:zep:.: Dec 11 2009, 12:07 PM