Dear all, I am a PhD student in Malaysia doing research in the field of ecommerce.. I have posted the questionaire about the "Adoption of E-Commerce in Malaysia in the context of Consumer Perspective". The questionaire is about your online shopping experience. Please fill in the quetionaire in the link below. Your feadback will be very helpfull for my research on it.
http://www.eSurveysPro.com/Survey.aspx?id=...a7-3738ae1fd951


Can also give me some comments here..

Thanks!

no effect, because there is no e-commerce in malaysia. shity internet, high credit card fraud, and bad logistics.

what do u mean by bad logistic?

I speculate he meant the efficiency(or inefficiency in this case) of our transportation network.

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Added on November 9, 2009, 5:39 pmPersonally I felt the term 'e-commerce' was too general. Although our natural inclination is to think of e-commerce as an online shop that sells physical wares that are then physically transported to our doorstep, this is not always the case when it comes to computing technology. Examples of these are books(e-books), softwares etc.

The motivation of getting them from an 'e-tailer' can be very different from say a typical Amazon service(that sells you something real). Hence how I might react to the lack of human interaction may differ based on what I'm actually buying.

Also I do agree on the poster above simply because I feel the infrastructure isn't out there to encourage e-commerce here(and a lack of benefits to encourage more people to use the internet for buying something -> just look at the recent government decision to charge credit card users).

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Added on November 9, 2009, 5:54 pmAddendum, I also felt some of the usage of words are hard to understand.



This particular question, I'm not sure what you meant here. Try to make things clearer and more simple to understand.

Also



You are trying to gauge whether people trust e-commerce sites. This to me is akin to asking me whether I trust in human beings. It's different if you ask me whether I trust Ali, Ah Chong or Muthu in which case I have my own opinion on each them. I can't generalised all human beings into being untrustworthy or what not. I hope you get what I meant.

This post has been edited by frags: Nov 9 2009, 05:54 PM

agreed on Frags on the term e-commerce being too general.
I mean, do you count trading on LYN considered an e-commerce method? Or is it just established online-retailers? Because so many experience with FFKs will lead me to mark "strongly agree" on e-commerce being non-trustworthy.

in any case, it's still a blue-ocean phenomenon in this country. People just employ it as an auxiliary marketing method, rather than being fully depending on it.
One exception though, the sale of software via traditional (courier) and digital distribution is actually quite decent here. I think I've spent quite some money on sites and services such as Steam and tsb.com.my
Customs restrictions on imports and foreign services leaves much to be desired. The baskets held back my delivery from Play-Asia for weeks before they can approve it. so yeah, it boils down to sloppy logistics in this country.

Not many Malaysians do online shopping.

Does paying bills online considered as e-Commerce as well?

For me, being able to pay bills online saves me a lot of hassles. Might take a while to get used to it but it's really convenient!

To highlight something regarding the subject matter ;

People are highly distrustful of matters pertaining credit cards online. Call it overly cautious if you will, but the media plays a great part in this as they highlight plenty of internet scams.

Erm..e-commerce has given birth to a fraudulent crime over the internet. Many buyers are cheated by fraudulent sellers.

Besides, e-commerce has cause an increase in the demand for better internet facilities. As long as TMnet is enjoying monopoly over the internet backbone of our country, anything that has to do with 'internet' will not grow as rapidly as it could have been.

This post has been edited by Zaypher: Nov 13 2009, 08:15 PM

TMnet is not given better service thats why malaysia behind other country in term of ecommerce

As a % of retail or even sales tax in relation to brick and mortar transactions, I think e-comm never took off in Malaysia. The % of people who would actually buy anything online is a subset of people having credit cards which is a subset to people having access to the internet which, in the case os Streamyx, is limited to those living with x km of a phone exchange. Our net penetration figures are pathetic to say the least.

Would e-comm take off if everyone had internet? I doubt so, because of the fulfillment factor. Or more precisely, the human aspects of fulfillment. One of the things that made e-comm thrive in other places is an iron-clad money back guarantee. Do you see that happening with Ah Chong Ah Kow companies here anytime soon? I don't.

Yes, the problem with Internet transactions is the same as the ones with mail order, the possibility of fraud, the long time it takes to package and send the goods etc. Using the Internet to sell the Internet (web hosting, online game subs etc.) works, because delivery is instantaneous, and there's very little possibility of fraud or theft because it's not a physical good.

Using the Internet to sell physical goods is a lot more difficult because of the possibility of fraud, the non-existence of instant gratification, the difficulty of returning something that's defective etc.

This post has been edited by wodenus: Jun 2 2010, 01:44 PM