World of Warcraft - Password Reset‏
From: wowaccountadmin@blizzard.com
Sent: Monday, 9 Nov, 2009 5: 44 PM
To: xxxxxxxxxxxxxxxxxxxx
Greetings,

We have determined that the World of Warcraft account MIKE84 has been accessed by someone not authorized to do so by the World of Warcraft Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html).

To protect your privacy and security, we have reset the password for this account. A new, randomly generated password will be emailed to you shortly.

It can take up to one hour for our system to generate and send the new password. If you have not received a password within one hour of this message's delivery, please check your Spam, Junk or Suspect Mail folders.

If you are still unable to locate the email containing your new password, please contact us using this form: http://us.blizzard.com/support/webform-us.xml.

After logging in, if you notice any items, gold, or anything else missing from a character on this account, please submit an in-game petition. A Game Master will contact you as soon as possible to help resolve the issue. Please note that the Account Administration department is unable to assist players in the restoration of missing items.

Please remember that it is your responsibility to keep your login information confidential. Account access can only be shared with one minor of whom you are the parent or guardian. Sharing access with anyone else is a violation of the game's Terms of Use. You are also responsible for every use of an account on which you are listed as the registered player, whether the use was authorized or not.

We encourage you to keep the following security tips in mind when playing World of Warcraft on any computer:

- Use up-to-date firewall, antivirus, and anti-spyware software to scan your system regularly for viruses, Trojans, and key-loggers.
- Keep your operating system and other software up-to-date and be careful when downloading new software.
- Be wary of "spoof" and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.
- Use separate, unique passwords for your email, World of Warcraft, and any other online accounts.
- Change your passwords regularly and keep World of Warcraft account information updated using the Account Management page at http://www.worldofwarcraft.com/account/.

For additional security tips and information, please visit the following sites:

- Account Security: http://us.blizzard.com/support/article/21131
- Unauthorized Account Access Policy: http://us.blizzard.com/support/article/20460
- World of Warcraft Account Security: http://us.blizzard.com/support/article/20572

If you are looking for an added layer of security, we currently offer the Blizzard Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator works or how to add one to a World of Warcraft account, please visit the Blizzard Authenticator FAQ at http://us.blizzard.com/support/article/24660.

Feel free to contact us at wowaccountadmin@blizzard.com with any further questions you may have.

Sincerely,
Tisephus
Account & Technical Services
Blizzard Entertainment
www.blizzard.com

-----Original Message-----
From: xxxxxxxxxxxxxxxxxx
fareed othman
To: WoWAccountAdmin@blizzard.com
Sent: 11/5/2009 11:16:34 PM
Subject: Account has been compromised

Account Name:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx (after Battle.Net merged)
Old Account Name:xxxxxxxxxxxx

Situation:
Today Friday November 6, I logged to my WOW account and I saw my bank alt goes offline. After a few minutes I was disconnected from the server. When I try to logged back in, I had notice that the password had been change. I checked my e-mail and there was 1 notification e-mail from Blizzard regarding recent changes to my account.
I have been playing for almost 5 years and I have never been hacked nor shared my account infomation with anyone else. This all happen after I recently merged with Battle.Net. Please check and investigate my problem.

From: Blizzard Entertainment (noreply@blizzard.com)
Medium riskYou may not know this sender.Mark as safe|Mark as junk
Sent: Monday, 9 Nov, 2009 5: 39 PM
To: xxxxxxxxxxx (fareed91@hotmail.com)
Battle.net Account - Password Reset

We have reset the password for the Battle.net account associated with this email address. To choose a new password, please click the following link and follow the instructions:

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

If you did not request the reset, it is possible that this Battle.net account has been accessed by someone not authorized to do so. If you notice issues with the Battle.net account or associated games after logging in with your new password, please contact the appropriate support department for assistance immediately: http://us.blizzard.com/support/index.xml?gameId=11

Please remember that it is your responsibility to keep your login information confidential. You may not share access to the account with anyone who is not expressly permitted in the Battle.net Terms of Use and the Terms of Use for the games you play. You are also responsible for every use of your login information, whether you have authorized it or not.

Billing and Account Services can be reached directly at 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Our representatives are available Monday through Friday, between 8:00AM and 8:00PM Pacific Time.

We encourage you to keep the following security tips in mind when playing an online game on any computer:

- Use up-to-date firewall, antivirus, and anti-spyware software, and scan your system regularly for viruses, Trojans, and key loggers.
- Keep your operating system and other software up-to-date, and be careful when downloading new software.
- Be wary of “spoof” and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.
- Use separate, unique passwords for your email, Battle.net account, and any other online accounts.
- Change your passwords regularly and keep Battle.net account information updated using the Account Management page at http://www.battle.net/account

For additional security tips and information, please visit the following site:

- Account Security: http://us.blizzard.com/support/article.xml?articleId=26328

If you are looking for an added layer of security, we currently offer the Authenticator, an optional second line of defense that can help prevent unauthorized account access. For more information about how the Authenticator works or how to add one to an account, please visit the Authenticator Information page at http://us.blizzard.com/support/article/24986.

Thank you,

Blizzard Entertainment

Thank you for contacting Blizzard Entertainment Support.

We hope that the information that was provided to you was helpful in resolving your issue. Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Your response would be very much appreciated.

Here is a link to the survey:
http://us.blizzard.com/support/survey.xml?...jE1XjExNDA2OTkw

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Thank you for your participation!

Tisephus
Blizzard Support

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