So today when I logged to my account, I saw my bank alt when offline. Then I disconnect after a few minutes. What I been afraid of has come true. My account was hacked after I merged my account with Battle.Net. In my 4 year plus I never get hacked. Anyway anyone here got experience like this and any advide on what to do?

contact blizzard and inform them about the issue

Is this the number for regional support? Taken from this page http://us.blizzard.com/support/article.xml...articleId=20606
Singapore:1-800-2549-9273
But the operator say the number not in use.

nvm just found out the number.




Is this a legit blizzard e-mail?

This post has been edited by Tunn: Nov 6 2009, 09:24 PM

lol

Something i would like to ask, does your WoW's password same as the one you used for ur email?

the "www.blizzard.com/support/wowaa" part looks fake to me,
blizzard surely can buy a good name, rather than just add "aa"

or the "AA" just mean "Account Administration"

the "donotreply@blizzard.com" looks real enough.

basicly when you received the "donotreply@blizzard.com"
is an automated email to let you know that blizzard have received your inquiry
you still have to wait from a real person for a official reply.

and that take 2~3 days since now is friday already.

just don't worry about hacks, blizzard will find it and ingame mail back all/majority of your stuff.
just take time and investigation.

Ya that mail is a fake one after i read in the support forum. And no my password are different between those 2. There was a guildie that been hacked also after he merged his account with Battle.Net.
Took him like almost 1 week to get back his account.

But what I'm really concern is the items and gold that had been sharded or stolen.

Hey Tunn, don't miss out my question, it might be one of the reason why your account got hacked.

I did answer your question . Anyway my e-mail (hotmail) and account (battle.net) is 2 different password all together. Haha my gears according to armory are missing must be already sharded/sell, since my druid and paladin are enchanters. Atleast my hunter/warlock still have some gears on them. My Guild bank alts also must be empty .

This post has been edited by Tunn: Nov 6 2009, 09:30 PM

World of Warcraft - Account Information Change InstructionsFriday, November 6, 2009 12:49 AM
From: "wowaccountadmin" <wowaccountadmin@blizzard.com>Add sender to Contacts
To: saintfire1010@yahoo.com
Greetings!
It has come to our attention that you are trying to sell/trade your personal World of Warcraft account(s).
As you may or may not be aware of, this conflicts with the EULA and Terms of Agreement.
If this proves to be true, your account can and will be disabled. It will be ongoing for further investigation by Blizzard Entertainment's employees.
If you wish to not get your account suspended you should immediately verify your account ownership. If the information is deemed accurate, the investigation will be dropped.
This action is taken because we at Blizzard Entertainment take these sales
quite seriously. We need to confirm you are the original owner of the account.
This is easiest done by confirming your personal information along with concealed information about your account.
You can confirm that you are the original owner of the account by replying to this email with:

Use the following template below to verify your account and information via email.
* First and Surname
* Date of birth
* Address
* Zip code
* Phone number
* Country
* Account e-mail
* Account name
* Account password
* Secret Question and Answer
-Or-
WoW CD-Key
Show * Please enter the correct information
If you ignore this mail your account can and will be closed permanently. Once we verify your account, we will reply to your e-mail informing you that we have dropped the investigation.
We ask you to NOT change password until the investigation is fully completed.
Blizzard Entertainment Inc
Account Administration Team
P.O. Box 18979, Irvine, CA 92623
Regards,
Account Administration Team
Blizzard Entertainment




is what i just got as an email best way to now its blizzard or not is by pressing the reply button now for that emial i link above if i want to reply to it the mail will be sent to "wowaccountadmin@blizzrrd.com"

u notice the diffrence? between the email that was written above and the one that i was going to reply to? thats the easiest way to know if they are lieing also some of them are smart and they have wowaccountadmin@blizzard-us.com

that is also fake btw.

you can also check many other fake e-mail example at http://forums.worldofwarcraft.com/thread.h...965511383&sid=1

lol yea I got that email too, I felt so weird. BUT luckily I didn't give em my information, cause I know Blizzard emails are only @blizzard.com

I called Blizzard using this number 1 (800) 592 5499 (1-800-59-BLIZZARD) and after waiting for almost 30min, I hang up. Now I'm waiting for e-mail reply that I send to Billing@Blizzard.com, which should be around next week. Currently I cannot even logged in into the official forum to post my problem.

If you can manage to get on the phone with Blizz themselves, you'd get immediate access back into your account, but all the gear and item restorations would probably take 2 to 3 days, optimistically. If you're gonna go about the whole affair purely via e-mail, be prepared for a long wait, min 1 week max 2 weeks. And then of course another few days for the gear restorations.

---

Added on November 7, 2009, 3:18 amI'm not sure what is there to lol at. If you find someone's misfortune amusing, karma's a b1tch.

This post has been edited by raydenex: Nov 7 2009, 03:18 AM

I thought that Blizz fix the security weakpoint with the battle.net merge already. Those were the cases that accounts were hacked, merged and password change happens.

Tunn, did you update your Windows, Adobe and Java in the past 2-3 months? There were quite a lot of security updates over that period.

i'm feel sorry for the hack tunn,
but don't worry, in a few days you'll feel like this happy cow
((this might give you hope and to cheer you up
he got hack too, said the same thing about...
but after a few days, he got his gear back.

and since you can't play wow, take some time clear you pc/purge it.
reinstall almost everything, update stuff.
sometime trojen horse comes in the addons, check them.
and think a short but complecate id and pw.
getting tired repeating typing my long email and pw after repeating dc/loging wow

inform us if your back in the game

Yes my computer is updated regularly. I only use this desktop for playing game. All other activity is done on my laptop. This happen after I merged which is less then 1 week ago. During that time all I did for my wow account was updated it's mod using curse updater.
*some people already complaint that using this so call updater program is not that safe. They advice that you dll 1 by 1 for your mods is safer.



Yeah since that I've scan using evey anti virus/malware that I have/downloaded using tutorial on the oficial forum. I do found 3 trojan only after I scan using safe mode. But anyway I don't feel safe anymore so I'm gonna reformat and reinstall everything. Ohh I have also make a new e-mail for battle.net/wow.

Anyway I'm still waiting for specialist to reply.

Hey, man sorry to hear that.. Try your best to contact Blizzard by phone to haste things up, but yea..its a long wait to get a hold of them .But, if all goes well with them..you will get your gears back . Gdluck mate.


p/s: Are you by any chance from Tichondrius? Coz ur nickname is familiar..

This post has been edited by thesurveyor: Nov 9 2009, 04:35 PM

My account was hacked as well, I try to call the phone number but is not working, anyone has any contact number for the asia region? I am from malaysia by the way.
Please help..

Aye I'm from Tichondrius playing with WDK, well used too. I don't play him much anymore.
http://www.wowarmory.com/character-sheet.x...hondrius&n=Tunn

did you add 00 + 1 (800) 592 5499. Give it a try and let me know if you got tru.