I feel like I need to clear up some issues regarding XL hijacking pre-orders and XL refusing those who pre-orders in favour of selling the stock to walk in customers for more profit.

Different outlets are allocated different amount of stock and it is only natural some outlets will have more or less stock than other outlets.

Hot Toys stuff especially, comes in batches and XL can't always meet demands for everyone with the amount they get from the first batch.

So it is not uncommon for someone who ordered later from a particular outlets to sometimes get the stock earlier that someone who ordered earlier from a different outlets due to the different stock allocation.

Case in point, while other outlets do not have enough T800 even to fulfill pre-orders, XL ESG actually have a few extra to sell to walk in customers because XL ESG never did manage to sold out their pre-orders due to the shop being very new.

If someone asks why don't other outlets take the extra unit from ESG and then give to pre-orders? Reason being, where does the line stops? Outlets will then be fighting with each other because other outlets are hijacking other outlets stock allocation now. Despite being outlets, all XL outlets are managed independently.

All XL outlets deals with hundreds of HT pre-orders every month and sometimes, they might forget someone on the list. Also common are phone calls were made a few times but no one picks up and after a few days of no reply and no show, the pre-orders will then be given to someone else on the list.

If you pre-order really early, and didn't receive a phone call even after an announcement was made on the website about the item's arrival, just show up the outlets that you pre-ordered from and that outlets will have no reason to refuse you.

In XL, we try our best to make everyone happy, mistakes do happen (we are human after all) and we are sorry for that and will try our best to make it right.

But it does saddens me greatly when it is made to sound like XL-Shop is a selfish con shop that only thinks about profits and in that regard, I dare say a lot more other toy shops (especially those who sell Tumbler at RM2k+++) are guilty of that.

In XL, we never mark up even when the demand for the product is crazy and will always try to sell at the original retail price whenever possible.

ps-Tumbler was RM1580 the first time around. Second time around, we are still selling at RM1580