Den can't they give you another code that can be redeemed?

nope.
i even asked them to redeem it on their end and apply it to my account (I know EA can do this, I've requested it before) and they say (i quote) "Edison: I apologize. It doesn't work that way. I hope you understand."

So what are their solution for you now?

They escalated the issue to their "specialist" team... "specialising in special cases like this"

will keep you updated. (they'll email me)

Hmm alright bro den keep me updated once they get back to you

the only way to redeem code is change to different region eg US and etc...

happened to me before

Previously there was a case but Microsoft gave a new set of codes

(not directed towards you,but microsoft)
that's really really stupid.

we buy the region 3 unit, and they give us a region 1 redeemable game.

damn dumb.

anyway, run down of what i've tried:

1)Singapore account
Malaysian IP

2)Singapore account
Singapore IP

3)UK account
Singapore IP

4)UK Account
UK IP

5)UK Account
Singapore IP

5)US account
US IP

6)US account
Singapore IP

i even mixed some of that with Malaysian IP for the hell of it.

none worked.

Sorry to bump in...What region is your Dance Central 2 game?

bump away. seriously, i would prefer for people to bump in, who knows you guys'll give better support than microsoft's crap support.

back to your question; im assuming region 3?
since it came with the console..which is region 3.

Hmm...this is kinda weird. As far as i know region 3 is frm Korea, Hong Kong, Singapore, and other south east asian countries. If the game comes with the console it should be the same region too. And the codes also should be for the same region. Not sure why there is a problem redeeming it

even microsoft themselves are perplexed by it.
unbelievable

Seriously I don't understand why they make it so hard for us with all this region thing. For example the redeem codes and microsoft points are region locked but the Gold subscription is not. Weirdo

Bro do you the confirm price for,

Tomb Raider
Gears of War: Judgement

plan to bank the payment for my preorder this weekend.

Sorry still can't confirm. Will update my thread when pricing is confirm

i would like to PO gears of war judgement

Sure thing bro will notify you when payment is needed. Cheers

been 2 days, no update from their "specialist team"

went back to their support and they said i have to wait as their SLA is 1-3 days.

such a simple solution, and i've to wait so many days...just ban the code and give a new one, don't see any problem with that

Bro the price for Tomb Raider is RM145 ?
Will bank in for this first if this is the confirm price.

Aiyoo like this also got SLA? True just replace it la. Sorry to hear u going through this hassle bro