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 iPhone 3G[S] Maxis Registration-Booking-Buying V4, Unconstructive post will be deleted

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xiuwanket
post Oct 12 2009, 02:51 PM

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I went to Pavilion on last Saturday (October 10. 2009), there was a Maxis fair and the sales person told me that if I place booking on the spot, I can get the Iphone within 2 days.

I told him that I have already book the Iphone 3 weeks ago, can I collect the Iphone since the stock are available? The sales person said this is only a few units from Maxis and is for the fair only. For those who was not booking during the Fair, they should wait for 30-45 days. For those who book during the Fair, only need to wait 2 days.

30 mins ago, I call Maxis center, to check whether my Iphone is already available to collect or not, that customer tell me straight away not yet. Then I question him, how come the ppl book during the Fair at Pavilion can take the Iphone within 2 days while we book at Maxis Centre have to wait for 30-45days?

The standard answer given: The sales person at pavilion Fair might be a new guy so, the new guy doesn't know the rules of waiting 30-45 days.

Is this fair to us who place the booking early on but could not get the phone even they have the stock to do the Fair or promotion?

This post has been edited by xiuwanket: Oct 12 2009, 02:52 PM
xiuwanket
post Oct 12 2009, 03:55 PM

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QUOTE(ryan_giggs @ Oct 12 2009, 03:36 PM)
You guys need to make noise to get your phone from Maxis........i get my iphone 3gs the hard way........but glad it get it during september after 30days waiting....
Can I know how you make noise?
xiuwanket
post Oct 12 2009, 04:43 PM

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QUOTE(crazycyp @ Oct 12 2009, 04:42 PM)
booking date:14/09/09
iphone: 16g 3gs white (batch 9)
location: Sunway pyramind
u guys can go collected now !!! but the iphone ver is 3.1 .... too bad .....
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How to know which batch are we in?
booking date: 23/09/09
iphone: 32G 3GS White
Location: TTDI


xiuwanket
post Oct 13 2009, 11:51 AM

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Booking date: 23/09/09
iPhone model: 32gB 3gs White
Location: Maxis TTDI
Collect date: 12/10/09
Waiting time: 19 days

After making a call to complain on yesterday afternoon, and the customer service still ask me to wait for a maximum 45 days. This time, I walk in directly to the maxis centre, give them the receipt and tell them that I am here to collect my iphone.

The personnel give me my iphone, finally.
xiuwanket
post Oct 14 2009, 11:16 AM

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QUOTE(fruitaleman @ Oct 13 2009, 01:04 PM)
wow..only 19 days and ppl are already calling up to complain shakehead.gif
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I call and complain because I saw the roadshow at Pavillion can get the Iphone within 2 days!
xiuwanket
post Oct 14 2009, 11:22 AM

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QUOTE(dinozilla @ Oct 13 2009, 01:46 PM)
one is improper queue/waiting management...

two is over-reacted customer who demand for phones even before waiting period due...

30days actually meant to channel and distribute the supply evenly, and to make sure customer known, so expectation is there

but end up some who r "over-excited" keep bugging for phone, and branch has their own judgement on delivering it....

end up all the queue messed....

poor management from Maxis...yes

but same goes to some ugly customer too...
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Hope you understand that there are some roadshow held at Pavilion last weekend and the sales person promise to the customer that they can get the Iphone within 2 days! If you are the customer who already book the Iphone for 2 weeks time, how would you think?

If your answer is to keep waiting for the 30-45days period, you earn my respect, and that's all.


Added on October 14, 2009, 11:25 am
QUOTE(me076310 @ Oct 13 2009, 03:48 PM)
this is totally unfair mad.gif . I booked on the same date but decided to wait until the 30days waiting period is completed before making any complains.

Btw what's was your reason that's so convincing that they decided to give you the iphone?
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I didn't give any reason, just walk in, tell them I am here to collect the Iphone.

But before you voice out so confident, you have to know that there was a Maxis roadshow at Pavilion Last weekend which promise can give out the Iphone within 2 days! So, since you already waiting for about 20 days, why can't you get your Iphone?

This post has been edited by xiuwanket: Oct 14 2009, 11:25 AM

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