Hi,
I have just booked my iphone 3gs yesterday at maxis klcc. They told me up front that i will get it in 30 - 45 days. 45 days the latest. I have heard from many that theirs did came after 45 days though.

yes, many have complain abt that issue. But atleast maxis is reserving the iphone rights for maxis users only. coz my gf's sister wanna get one, but she is a digi user. she went there and wanted to buy it by cash term. the maxis told her off that there are limited stocks available and maxis users are given the priority first.

Maybe the SA want to quickly close sales. that's why he told you 30 days? He told me 30 - 45 days because i asked him directly that i heard from others that i have to wait 2 months plus. that's why he has been honest to me, i guess, since my expectations were already 2 months away.

But iphone 3gs has been out for quite awhile, till yesterday there were still many looking for the phones with over 5000+ sold by maxis (told by the SA). so not surprising that it's always out of stock.

i did not check on that. Coz he told me 30-45 days. so i assume that i won't be getting it till January. I will go back home and have a look at my receipt and answer your question tonight.

seems like u r in a rush to use the phone. haha

i thought the rm200 is rebated into your account? just as long as u got collect your phone, the money will be rebated in 5 months time?

omg. i din know there's even such an issue. kinda stupid coz i thought Maxis is regarded as a whole rather than separate individuals.

Well, for my case, i bought the iphone for my gf cannot refund Rm200 coz it's an idata plan. so mine is long gone liao. haha

omg. sorry to hear that. no wonder u r in such a rush. but i dun think u should put ur hopes that high on it arriving very soon le. i do have my doubts on maxis 'speed' sometimes.

well, it depends on your luck i guess. they are lucky to have it early. but i really wonder wat we can do to maxis if they deliver the phones to us later than the promised date. wonder if a complain letter will help.

The last time i complained to maxis was directly to the branch manager in charge. and it did speed up the process, but there were lots of hiccups here and there.

well, there's nothing wrong in checking the status of ur purchase, since u r their customer and it does not take very long. Even if u make a purchase from apple, u r obligated to be informed on which stage the product is. may it be still in assembly, packaging, in an aeroplane or half way flying to malaysia. so dun worry abt it. u r just protecting and concerned of ur purchase. they have no right to say you. if they do, a simple complain letter to their hq should keep their butt moving

haha sabar my friend. good things always takes longer. haha (something to let u feel better, i still have 45 days to wait, counting from today since yesterday is a weekend) haha

if that's the case, e-mail a complain letter to maxis hq and state what u just told me (without the ^&**^%^&). state the name of the staff that speak with u and tembak him gao gao. tell them that u dun like being left hanging around there and wait to be called. and would wish only to get a simple update.

haha yea, i won't be surprise if that happen. but it's better then sitting back and sulk.

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Added on November 23, 2009, 8:12 pmwow, that's tough. so is there any updates after ur last post? it's really crap if they are mistreating the customer this way. seems to them new sales are more important than existing customers.

This post has been edited by mikej1899: Nov 23 2009, 08:12 PM

Congrats bro, at least you got your phone. that's all that matters. Whether they really take your complain issue seriously for future matters, that's out of our boundaries and for us (who haven't receive the phone yet) to find out. The most important thing is that you made your complain and they took it seriously, although there were hiccups on the way. Congrats on your new-born. haha

[quote=MX510,Nov 24 2009, 12:03 PM]Just made a call to Maxis the CS said they are clearing the batch for last month booking so it would take about 1 month to get ur phones . If got any left they will call you and ask you to pick it up

[/quote]

Thanks for the updates. although i doubt there's any left though. haha

oh ya, btw, to someone who asked me about how many days for the phone to arrive stated in my official receipt, it is written there 30 days.

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Added on November 24, 2009, 12:25 pm[quote=PeeEl,Nov 24 2009, 12:07 PM]
I did not say ranting is not good and neither did I say it is. What I am saying is take it up the right track by referring to the right authorities.

Experience sharing is informative and that's exactly the reason for forums like this.

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Added on November 24, 2009, 12:10 pm

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Added on November 24, 2009, 11:09 am
i did and as in my previous replied, there is no response from respective parties which email i sent to.
Thank you

[/quote]
Well, the authorities you approached are simply not the right ones. If you are really that pissed off and want justice done, go and see the consumer tribunal......that's who I mean! And good luck to you.

[/quote]


Guys, there's no right or wrong here. he has his opinion about ranting and you have yours. as far as i can see, both are right. as for who want to complain to where, it's their business. if he decided to complain to maxis centre alone and not to other authorities, we can advice other alternatives, it's their choice. As far as this thread is concerned, i believe that their feed backs are more important, rather than arguing with each other about it. haha so cheers mates, we hope to get our iphones soon so that we can share further experiences with each other. For those who already received theirs, congrats and dun forget to share further. for those who haven't, well... join the gang and cry together. haha

This post has been edited by mikej1899: Nov 24 2009, 12:25 PM

haha sorry that I mistaken. this is a helpful thread. as it does forewarn newcomers to not keep their hopes too high on punctual arrival of their phones and what to do if they are just too anxious to get one.

This post has been edited by mikej1899: Nov 24 2009, 12:53 PM

2. IPhone 3GS-16GB / WHT ------ 2009-11-22 (booking date) ---- Waiting(arrive date) ---- KLCC ---- Maxis Center

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Added on November 25, 2009, 1:06 pm@`arthas

Wow. lucky u. wat kind of invitation is that?

This post has been edited by mikej1899: Nov 25 2009, 01:06 PM

@yosen2000
OMG, that's certainly alot of hiccups to get you iphone, even hiccups after u get your iphone. can see the frustration that u r at for the super long list that u have written.

It's obvious that Maxis is having a serious internal communication break down as they do not seem to liaise among themselves on updates of their clients. It's funny when they say that they have to prepare some documentation as they could do that in minutes (it's just copy and paste of name, details and package, as i do believe that they have standard formats). And with regards to their 'striking of errors' in the contract, do u get them to sign on top of those errors? i am not that into legal matters, but if i am not wrong, the contract will not be legally binding. meaning to say, they can still say that u signed for the 24 year contract and u r the one who strike it off and put 12 and bla bla bla (correct me if i am wrong, as i am not sure about this either)

Initially i thought that if i forgot to bring my official receipt, it wouldn't matter as they have my records and my i.c would have been sufficient enough. But after ur news on, them forgetting that u paid the rm200 deposit, i think i will bring my receipt with me. (guys, if u had the same thought as me, pls bring ur receipt with you when u collect and dun assume that they will remember that u paid ur rm200).

hmmm.. i guess i will have the same hiccups with u on the credit limit. My current credit limit is Rm750. i wonder how much left i will be given with the new plan. I am currently booked for ivalue 1 and idata 2 plan. But it's funny that they say that u have to call call centre urself coz i upgraded my credit limit thru the maxis branch centre itself without calling any call centre.

Hope that u get r hiccups settled and thanks for the feed backs.

Agreed. It's so sad that they do represent Maxis and the service they are giving is certainly giving them a bad name.

Yes, dealing with sales people is like that. Most of them will do anything to get their target and we become the victim. Some of them tend to even give false info just for u to get their product. so the best way is to survey around first before committing yourself to the plan/package.

as for me, the SA recommended me to get the ivalue plan where my gf (my supp line) convert to idata, coz if she convert to ivalue, then she will need to become the main line and lose the benefit of free calls and sms between us. The SA in KLCC there has been very informative and been kind and patient enough. The only problem with that centre is that it is always pack with people. and sometimes the SA has to entertain 2-3 clients at one time.

i book in klcc last sunday. and they told me 30-45 days. haha so i am guessing 4 weeks from now kua (wishful thinking?)

bro, yea.. that's wat they told me when i put my booking on sunday last week. but i am not sure when it will exactly arrive coz we dun even know when they will have stock, or whether if their current order is for us or previous batch. so i can't comment much on that.

but base on what i know, is that he told me 30-45 days. which is one week ago. and urs is 2 - 4 weeks (14-30 days). so i am roughly estimating it to be 30 days from now.

or u can just think that the SA guy BS u coz he wanna meet his sales target for the day.

Hope that u get ur phone in time bro. btw, can't they send it to jb or something and get the procedure done there etc..