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 Hotlink top up problem

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james@2012
post Sep 25 2009, 03:29 PM

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Joined: Sep 2009
QUOTE(Vince1120 @ Sep 25 2009, 01:36 PM)
I have top up a hotlink account at hotlink website via pbe banking.
The transactions have success but i dint receive the credit to my phone.
Why this will happened?
What is the solution?
*
Maybe is the system problem.
U may call up to hotlink cust svc at 1300-820-120 to get assistant. Usually they will ask when is the transaction & the ref code.
Do u have the ref code/receipt no. when it written there successful?? (remember to take down as it is important)

On the other hand, did u used internet or gprs before u make the top up??
Data charges will take time to update to system. Maybe u have overused ur credit.
So when u make top up, it will directly deduct.
That'y u didn't receive ur top up.

Hurry.. Have comfirmation with HOTLINK.


 

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