I have top up a hotlink account at hotlink website via pbe banking.
The transactions have success but i dint receive the credit to my phone.
Why this will happened?
What is the solution?

Pbe doesnt reload to your phone for u. It only gives u the code. U need type in your phone yourself. If u lose the message just check your inbox.


Then type *111*your 16 code pin#

Nope. I top up directly with hotlink website it wont send us a code!

500 Internal Server Error

DPWWM1417E Error: Could not retrieve file data.

hot link website is down for me

---

Added on September 25, 2009, 2:23 pmIs your credit deducted from PBE acc?

This post has been edited by aspire2oo6: Sep 25 2009, 02:23 PM

It is deducted and transaction is successful but the credit is not in.
I have top up many times be4. But this time i face the problem.

Maybe is the system problem.
U may call up to hotlink cust svc at 1300-820-120 to get assistant. Usually they will ask when is the transaction & the ref code.
Do u have the ref code/receipt no. when it written there successful?? (remember to take down as it is important)

On the other hand, did u used internet or gprs before u make the top up??
Data charges will take time to update to system. Maybe u have overused ur credit.
So when u make top up, it will directly deduct.
That'y u didn't receive ur top up.

Hurry.. Have comfirmation with HOTLINK.

give maxis cs d ref number...they will able to check wif d bank..

if there are some glitch in ur transaction, then they shud b able to refund ur money...

if prepaid topup num not valid,can claim/refund from maxis ker??

yup...u can call them...and they wil guide u..

just tell them d topup code serial number..n they can check to which number it been topped up...

but, sadly, they wont tell u d full number...

ic
lasti time my topup code serial number ($10) not valid,then i just throw jer
waaa
rugi
now i know laaa
thanx bro

y u throw it ler? i open handphone shop. i always tell my customer, if anything happen wit te reload, bring te card back if really failure, i wil change new card 2 them... if not, i wil oso help them 2 cal n settle te problem 4 them. next time don simply throw it.

nice...
last time donno laaaaaa

ya..
only can throw after successfully reload..
and credit in already..

Hey hotlink users!
if you're in between the age group of 17-24 years old....
could you all spend few mins (5-8mins) on my survey?

I'm doing a twinning programme with the University of Abertay Dundee and currently conducting a research topic on Maxis Hotlink users for the final project of my Marketing Research module. Kindly spend few moments to help out as I need more & more respondents...

here's the link.. http://www.esurveyspro.com/Survey.aspx?id=...63-503f9f9c3881

Thank you very much!

p/s: just PM me if you've any feedbacks =)