If u want to sue the bank based on negligence, u must have to suffer losses due to their services as you were relying and trusted their professions before the whole incident can become a valid case. <-- I am not a lawyer but this is what i know about negligence..

i had my housing loan with Eon and my car loan with PBB banks and i heard my friends got fixed rate of 3.1% for the 1st two years on their housing loan from PBB..
both of them are so far so good in term of their services

I deal with a lot of bank before, every banks have their own supporter and also pros and cons. In term of the letter offer processing, it's all depend on how professional and experience of the banker who handle your case. Not to blame the bank alone. Of cause, the bank have the responsibility to make sure the quality and knowledge of their staff too. An experienced banker will know their T&C of their own bank in loan approval, So they can let the client know the loan can be process or not and the time needed once look at the doc.

Wrong name, wrong title name, wrong detail, i believe this is human error because this all is key in or fill up by the banker or someone else to summit in their bank system. For this case, i think TS meet up with a new bird from Std Charted to handle his loan application.

Bad luck for TS. Wish you all the best.

This post has been edited by onnying88: Sep 11 2009, 01:03 PM

hi,

if indeed that they have issue you the wrong letter offer, upon your acceptance of the letter offer, you can request for a supp LO. (Supplementary Letter Offer)

A supp LO is a additional piece of documents, to overwrite whatever is require for the previous LO.

perhaps you can try to check with the banker, to see if he's aware of such thing in his bank.

hope the above helps.

For some weird reason, they suddenly decided to aprove my loan again, and a new Letter of offer was reissued in the exact same day! they became so efficient suddenly...after they decided to reject my loan the day before!

either the bank system is crazy or the staffs are crazy! they caused me so much unnecessary stress

stupid thing is, now I have 2 stand chart mortgage account with rm 500 deposit in each account.

Stand Chart complaint department replied my complaint within 2 working days and they promised to follow up on this case closely...

hopefully they dont drag the Letter of Instruction and the redemption sum...

Standard Chartered Bank Sucks to the max. Lets me share 2 experience with SCB about mortgage with you:-

1) I apply for the new KLIBOR mortgage loan.
- they screwed up, apply traditional loan for me.
- i told them i am going to take other's bank loan, but they keep assaulting me with 5 calls in the whole morning
- end up the rate was terrible, feel so cheated
- after reject the loan, someone called me :- "after all these hard work, why you not taking our loan?!!"
- i wrote my dissatisfaction in my website, their manager called ask me to remove my blog
- this manager also said, "the person handling your loan was an external party, we are not responsible for the outsource sales team's in efficiency".

2) Apply traditional mortgage loan from them
- i told them i will only consider zero entry cost loan, end up still give me finance entry loan. Reason? coz my property is located in Ipoh
- Their manager came to see me. I said the rate is not very attractive. The manager said "well go ahead take from other bank if their rate is better".
- Asked to revise the rate and check on some issues, never revert to me.... 1 month after that just call back saying they have no time to process for me

If you ask me, the last bank you want to apply mortgage is from Standard Chartered Bank.

BTW public bank took 2 months to give the offer letter to me, with mistake some more.

Public Bank took less than 3 days to approve my loan.
Offer Letter signed the following week.. There was mistake on the agreement but was amended on the day we signed. Very good service I must say.