I suffered from an oddly consistent slow download speed of 20k/B - 30k/B recently . Upload speed is unaffected. After suffering for a week, i called the 100 helpline and lodge a complaint in spite of the cable issue affecting international data transfers as this is affecting my local test results from TM Speedometer which shows a constant result of 300kbps of download speed. Today i got a call from one TM technician who claimed that TM is conducting test, on an area by area basis, on so called heavy users by limiting their download speed once a certain amount of data has been used by the subscriber. I was angry with his reply because no prior notice of this was given and secondly, when i signed up for the broadband service years ago, it was suppose to be unlimited. Further, when i enquired what's his definition of heavy users and light users, he says heavy users are those who exceed the cap of 10GB (!!??) and light users are those who do the occasional web surfing. I shoot back and asked why will i need to pay for a 1Mb/s connection just for surfing the internet? Besides, isn't 10GB too low of an amount for an internet user? (what the hell are you going to do with 10GB?!) He still insist that it's for testing purposes and they were acquiring public feedback on this.

Well obviously no subscribers is going to be happy about this. TMnet has already been throttling p2p traffic and now they are testing some bandwidth limitation on our "unlimited" broadband packages? This means we can't even do too much of direct downloading on our "high" broadband speed. No point paying so much for 1Mb/s-4Mb/s if at the end of the day, you will end up with 30kB/s of download speed which is just right for web surfing. This is not what we signed up for. Given TMnet's current business tactics (overselling bandwidth while maximising profits), i have a bad feeling this wouldn't be just for testing purposes.

Just wondering whether anyone have gotten the same confirmation from a TM representative.