Tried both xbox and PC but both failed to redeem the code.
The code is unused and can be recognized by the server saying it is valid.

Any idea how to solve this "8016a04b" problem?
It said cannot retrieve information and please try again later.

Have u tried posting this on the official xbox live forums ? mayb you'd find help there more efficient ?

Yeah, tried there already but still no clue
Contact one of the Rank S community but still no reply from him yet...

wat account u use

have you key in your address ?

Yeah, I'm using Australia Gamertag and Asia Code.
I did fill in the Address.. but not sure correct or wrong does matter or not
It recognize the it but just cant go through the redeem part
Press "redeem now" straightaway come out the status code.

This post has been edited by TongCN: Aug 24 2009, 01:08 PM

your email address put wat poskod

It normally happened when you cannot connect to a certain server.

Please call XBOX LIVE support for help.

You you can't reach them, you can email them and ask for a callback on http://www.xbox.com/zh-SG/support/contact/

Change your region to supported country.

No point for you to get help on the forum as respond is not immediate and/or accurate.

This post has been edited by navigator: Aug 24 2009, 02:19 PM

I tried called support this morning but somehow cant reach them Engaging...
Both gamertag and email same post code.
Tanchongtai: Btw, Xbox live golden member code/card is region free somehow unless stated.

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Added on August 24, 2009, 2:28 pmToll Free for Singapore: 800 448 1330
Anyone able to reach?

This post has been edited by TongCN: Aug 24 2009, 02:28 PM

that number only can be called in Singapore.

your only best way is to email them.

if you don't want the hassle. Created another Singapore (Asia) Account.

But i got whole achievement in my current gamertag and don't feel like giving up on it
But I do remember I called to Singapore Microsoft before where as I wanted to activate my Windows. It is reachable though.

I already emailed them but they said they have limited access and cannot help so much. Must contact upper.

have you feel everything in your personal information ? cause last time I do have this error before.

once I key in everything, everything seems to be ok.

try again and see how.

I keyed in and I'm using my Aus friend address, so i dun think there's any problem with my personal information

Sigh... Have really no idea but to wait for the person I had PM in Xbox forum.

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Added on August 24, 2009, 4:39 pmDjiNn, did you fill up those optional information also?

This post has been edited by TongCN: Aug 24 2009, 04:39 PM

^bro. u bought what region xbox gold?

Asia

u cant use asia region on australia account.i also have this prombem last time.

Some of my friend able to
But non of them facing any problem yet...

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Added on August 28, 2009, 4:00 pmYeah, finally become gold member again ^^
Thanks for those persons who support me in the xbox.com forum


This post has been edited by TongCN: Aug 28 2009, 04:00 PM