Sep 8 2010, 12:52 PM
QUOTE(TubeNRibbon @ Aug 10 2009, 10:40 PM)
Guys,
Just want to shared with everyone the laptop my friend purchase recently from Keypoint Computer Sdn. Bhd. during KL PC Fair.
The last PC Fair my friend purchase a ACER Mini from Keypoint Computer. My friend got the laptop when she turn on the laptop there is no software preloaded on the laptop while it suppose to have windows XP Home installed. So we went back to the shop to solve this problem but unfortunately the shop is half empty and only admin girl is handle the busy situation because we're not the only person there to complaint. The admin girl is so helpless because there is no technician around.
We so frustrated then we went straight to ACER service center at Times Square where the Service Agent told us our laptop is not a local set and they can't service the laptop for us. We're so surprise to heard our laptop is not local set. The Service Agent show us our laptop doesn't have SIRIM sticker and the software is register under US. He told us this company is well known of bring in oversea laptop to sell in Malaysia. Me and friend feel so bad and got cheated by this type of company.
When we purchase the laptop they didn't mentioned the laptop is parallel import.
Please be aware when purchase laptop during PC Fair.
The manager name is Eric 0127285766 and i already sent my complaint to Consumer Affair regarding this issue.
Just want to shared with everyone the laptop my friend purchase recently from Keypoint Computer Sdn. Bhd. during KL PC Fair.
The last PC Fair my friend purchase a ACER Mini from Keypoint Computer. My friend got the laptop when she turn on the laptop there is no software preloaded on the laptop while it suppose to have windows XP Home installed. So we went back to the shop to solve this problem but unfortunately the shop is half empty and only admin girl is handle the busy situation because we're not the only person there to complaint. The admin girl is so helpless because there is no technician around.
We so frustrated then we went straight to ACER service center at Times Square where the Service Agent told us our laptop is not a local set and they can't service the laptop for us. We're so surprise to heard our laptop is not local set. The Service Agent show us our laptop doesn't have SIRIM sticker and the software is register under US. He told us this company is well known of bring in oversea laptop to sell in Malaysia. Me and friend feel so bad and got cheated by this type of company.
When we purchase the laptop they didn't mentioned the laptop is parallel import.
Please be aware when purchase laptop during PC Fair.
The manager name is Eric 0127285766 and i already sent my complaint to Consumer Affair regarding this issue.
Added on September 8, 2010, 1:10 pmParallel import product is not a big problem, just some company import IT product directly from oversea. You can still getting 1 year warranty as new (PI Product still consider NEW) from keypoint. Customer should understand what u pay what u get, PI product bcos Direct selling from Importor that's why cheaper than Local set as Local Set after import by Sole Distri in Malaysia (Toshiba = Tele Dynamic, Acer = Acer Sdn Bhd, etc) then just pass to Authorized Reseller or sub distri (Servex, Mlink, Ingram, etc) finally we still needed to buy from Dealer(lowyat, computer shop). The only thing u need to worry is PI product is only cover by that particular Self Import company, if this company no longer here service will consider Void. But this suppose to be the reason u should accepted if u wanna buy cheaper Laptop.
Hopes all consumer can understand that computer shop or lowyat not try to not give any discount to u, just nowadays Laptop profit is seriously too low. When u buy any new Laptop especially LOCAL SET mostly can offer to u is few accesories, don ever believe Laptop can discount up to RM100, that's no such thing... that's imposible can get up[ to RM20-RM30 for below RM2000 Laptop and Not possible discount more than RM50 for most of the brand and model for Below RM3000 Laptop.
Next Time shopping on PC Fair pls jus ask for free gift but not discount, even those Lawyat Reseller also not really profit a lot, believe me if u prefer "LOCAL SET".
This post has been edited by IT Advisor: Sep 8 2010, 01:10 PM
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