Dear XXX,

After attending TM Customer Engagement convened by Telekom Malaysia last Friday on July 31, 2009 in Bangsar, I understand that there is no installation charge of RM88.00 for existing customers who upgrade their Streamyx package.

Unfortunately, I was being charged RM88.00 for my upgrading of Streamyx Combo from 1.0 mbps to 4.0 mbps in XXX. This is unreasonable and I am requesting for a rebate of RM88.00 in my next month bill. Below are my account information:

Account number: XXX
Streamyx log-in: XXX
Streamyx telephone number: XXX
Old streamyx packge: Streamyx combo 1.0 mbps
New streamyx package: Streamyx combo 4.0 mbps
Month of upgrade: XXX

Please do not hesitate to contact me shall you need further information. Hope to get feedback and action from you as soon as possible. Thank you.

XXX,

Thanks for your email and thank you again for taking the time to attend to our TM Customer Engagement session. I hope you and the others have benefitted from the session as it has been for TM.

We will make sure this is reflected in your next month bill. Hope this will resolve any issues you may have.

Thanks again and best of regards.