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Technical PlayStation 3 FAQ For Beginners | V4, General PS3 Q&A and Technical Discussion

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chriscym
post Sep 8 2009, 10:48 PM

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Hey guys anyone bought the Little Big Planet dynamic theme from PS store malaysia? I top up my wallet RM15, but when I see the credit card statement it shows SGD6.13 converted to RM15.23. I was wondering that is PSN store Malaysia shouldn't they charge RM?

I did try to call up their support centre, they there is tax included... wth... need your advice guys
chriscym
post Sep 8 2009, 11:44 PM

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QUOTE(lapaq @ Sep 8 2009, 11:08 PM)
This is stupid then...might as well but from SGD store...cheaper and no tax!!!
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yeah exactly... but I didn't notice of any tax in the pay screen for wallet top up... do u advice me to fight them for charging extra 20 something cents? I actually don't care of the 20 cents but feel thats not the way they charge Malaysian customers
chriscym
post Sep 9 2009, 01:50 PM

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QUOTE(lopak @ Sep 9 2009, 10:34 AM)
ask them why the hell they charge ur CC in SGD when you topup MY psn store with MYR.
if this what they are charging for using CC on MY psn wallet better for us to keep buying stuff from SG psn.
not point in supporting MY psn store using CC if we are actually paying in SGD.
no wonder MY psn card are sold at rm110. hmm.gif
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Called the sony asia support centre. I think its in HK chose 1 for canton 2 for english. So i chose 1 for canton and the operator is quite helpful. They say they suppose to charge in myr seem like a mistake. Lets see coz they will investigate and feedback to me.
chriscym
post Sep 9 2009, 09:34 PM

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update u guys on the progress. So i'm the 1st victim here it seems.
chriscym
post Sep 17 2009, 11:43 PM

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QUOTE(lapaq @ Sep 9 2009, 06:05 AM)
Check your email..there will be an email sent to you as a receipt...email Sony Cust Service and threatened to go to press and tribunal for overcharging without notice or etc, also there are other concern like you are buying stuff in MY not SG so why charge in SG...and if charge in SG I think our bank also charge something extra IINM...

see what the response is...hopefully you'll get something out of it.
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Finally settle the case with SONY HK. replied from them below. They top up extra RM2 into my wallet for the extra 20 cents charged due to the SGD currency conversion rate by Maybank credit card... well I guess thats not too bad they admited their mistake.. I gain RM1.8 tongue.gif

*****************************************************************************************************

Dear Chris (changym1980),

Sony Computer Entertainment Hong Kong Limited would like to notify you that the transaction 1197619418, MYR 15, you made on 2-Sep-2009 was not processed properly. Due to the billing system error, the stated transaction was mistakenly settled in Singapore Dollars of equivalent amount. The actual amount paid by your credit card in Malaysia Ringgits may vary due to different exchange rate of Singapore Dollars applied by your credit card issuing bank on the billing settlement date.

We sincerely apologize for this billing error. Herein, we would like to offer you MYR 2 extra top up, which is 10% of the above transaction as compensation. The amount will be credited to your wallet on 14-Sep-2009.

Furthermore, we would like to inform and re-assure you that the billing system service is back to normal.

Shall you have any question regarding this notice, please contact PlayStation Customer Service hotline at 1-800-81-4963 (Open 9:00-20:00 Mon – Sun for further assistance.

Thank you for your understanding and continued support of the PlayStation®Network.

This post has been edited by chriscym: Sep 17 2009, 11:45 PM
chriscym
post Sep 18 2009, 09:23 AM

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haha anyone care to try reload to your psn my wallet? U might earn using the same way i did if sony HK still charging u in SGD.smile.gif
chriscym
post Sep 18 2009, 02:35 PM

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QUOTE(lapaq @ Sep 18 2009, 09:43 AM)
As tempting as it may sound...I will not give MY PSN a single cent till they realised that they are overcharging people!
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Agree, i'm thinking to file another complaint on the pricing of the download contents. Want them to know our dissatisfaction. It really makes no sense to justify buying from PSN my.
chriscym
post Oct 12 2009, 11:20 PM

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QUOTE(chuppy @ Oct 12 2009, 10:37 PM)
then how to connect??
i haven tried the tversity...
coz i tot if like that can connect..then i no need use the tverstiy ma..
but how come my pc canot see my ps3??
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I think you can connect if I not mistaken I tried it before, there is an option in windows media that can act as a media sharing using the DLNA protocol. try to play with the setting at Options > Library > Configure Sharing. But I would suggest you to use the PS3 Media Server, its better

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