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 my acc Suspensed..

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ray123
post Sep 15 2009, 02:16 PM

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*******
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2,510 posts

Joined: Jan 2003
I just got this warning as well, for Economy Exploitation, while in middle of raid last night (f u Heroic Anub'arak 10).

Two hours after receiving the email, I wrote back to Blizzard and linked all my characters' armories, telling them politely to see "hey I got The Breadwinner (loot 10,000gold from quests) and 1000 Dailies Completed Achievements on my 4 level 80s, that is where my gold is from".

I also told them I bought a nobles deck from a level 1 alt recently, maybe this was the trigger?

This morning while at work I received a reply saying my account has been restored.

Have to go back home to check.


Added on September 15, 2009, 2:34 pm
QUOTE(arcbound @ Sep 13 2009, 10:07 PM)

Damn this sucks, I definitely think that my account got hacked and then I got banned...

Any idea how to deal with this ? blizzard do not reply mails promptly....
*
Sounds like you got hacked.

First email Blizzard account admin. Have your information handy: your name, your account name, cd serial keys (preferably scanned to prove you have the actual physical copies), your payment history (game card numbers work as well, I personally used this route), your secret question/answer.

From my experience the more time you take to slowly explain your situation the better your case will look.

Explain that you have been away from the game, and you intended to renew but saw your account was locked. Link all your (if possible) character's armories, assuming they haven't been transferred by the hacker. If they did, list out your character names, race, class, level, original server(s). The more information the better, ie which one was the Rank 14 or if you had done a character transfer before, tell them where you transferred from and to. This is to shed more light that you actually own the account and know the history.

Then note that the above characters are missing their items, try to list out some of the notable items that you have (like legendaries or feats of strengths if any).

In all, be polite and accurate.

This post has been edited by ray123: Sep 15 2009, 02:34 PM
ray123
post Sep 16 2009, 12:04 AM

Senior Citizen
*******
Senior Member
2,510 posts

Joined: Jan 2003
For those interested, here was my reply that got my account restored so quickly:
-----------------------------------------

Dear Sirs,

Account Name: xxxxxxxxxxxxxxxxxxx

I wish to request for a review of your following email to me. (attached the final warning email)

I am chagrined to see this notice of final warning when the only violation I'm aware of was a ascii art posted in the Shaman forums regarding nerfs in TBC. Since then I've played my Shaman, Druid, Hunter and recently, a Paladin to maximum levels. I have successfully raided on the former three characters and I have the achivement "The Breadwinner: Loot 10,000 gold from quests" and "1000 Daily Quests Complete" as you can see from my armory links below:

(armory links to my characters)

<<my personal thoughts as to why the suspension was given:>>

The only reasons I can think of are two recent player to player transactions I have done in-game. I purchased a Nobles Deck for 4750gold from a level 1 alt, whose main I know of (so-and-so's name), and the next day I bought a pair of crafted epic mail boots from someone advertising in the trade channel for 1,500g.

Despite these transactions I still have in the vicinity of 40,000 gold remaining on my spread on my toons. I am in fact smelting titansteel bars on my two miners in readiness to craft the engineering motorbike mount for my Shaman who is barely 10 mounts away from the 100 mounts achievement.

If the above are what triggered this final warning, I urge you to reconsider my case with regards of my above presentation of facts. I love this game very much and despite raging at the nerfs and changes my classes I'm playing, I continue to login everyday almost religiously to do my dailies and PvP. I hope to have this final warning retracted and my account have its suspension rescinded. By the way, I received this notice while I was raiding the Trial of the Crusader Heroic 10-man and we were down to 16 attempts left on Anub'arak. Needless to say, I was demoralized and when I got disconnected at 4 attempts remaining the raid was canceled as I was a core raider in our small 10-man only guild.

Thank you very much for your kind consideration and I apologize for the length of this email.

Yours Sincerely,
xxxmynameherexxx

-------------------------------------------------------------------

Yeah it's uber long but I gave all the information I had and that probably made it easier for them to verify.
ray123
post Sep 19 2009, 11:38 AM

Senior Citizen
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Joined: Jan 2003
QUOTE(redscott @ Sep 18 2009, 11:30 PM)
I got ban an hour ago for the same "economy exploitation" shit reason as everybody here. I read through the thread and some of you mentioned that sending large amount of gold to alt which I didn't do. I only remember i recently bought some titansteel bar on auction house for my alt to craft titansteel gear, so is that count also? If that counts, I really have nothing to say, buying the items off auction house isn't that something count as improve wow economy? wth? Also, I earn my gold by doing quests, daily quests and running dungeons, which I don't see any "exploitation" at all.

Being a wow player since 2005 and came back after 9 months this is the 1st time i encounter this kind of shit. this is how blizzard treat their customers, really disappointing.

I'm still waiting for their reply.
*
Probably that. Write to them, link your armory quest/gold achievements and mention your latest purchases that you can remember.

I was lucky that I had a previous matter referred to a specialist and I kept that email address. When I got the suspension I emailed him directly (even though it had been over a year) and got a quick response.

 

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