English speaking customers: Please refer to the start of this mail
Para los clientes españoles: Por favor vayan hasta el fin de este correo electrónico

****Notice of Account Closure****

Account Name: xxxxxxxxxx

Account Action: Closure
Reason for Action: Terms of Use Violation - Economy Exploitation

After a thorough investigation, we have found that a player of the account listed above participated in activities designed to gain an unfair advantage in the World of Warcraft economy.

These activities violate the World of Warcraft Terms of Use. We ask that you take a moment to review these terms at http://www.worldofwarcraft.com/legal/termsofuse.html.

You may not perform any acts that we consider to be damaging to World of Warcraft. A stable economy is essential for any realm to be successful. Any attempts to manipulate the economy in exploitive ways can have a large negative impact on many players.

This World of Warcraft account has been closed by the Account Administration staff based on a review of the account and all related policy violations.

This action has been taken in accordance with the Terms of Use and our In-Game Policies (http://us.blizzard.com/support/article/20309). Any recurring subscriptions on this account have been suspended to prevent further monetary charges.

Only the Account Administration department can address disputes or questions you may have about this account action. To learn more about how we are able to assist you, please visit us at http://us.blizzard.com/support/article/21505.

Regards,

Account Administration
Blizzard Entertainment
www.worldofwarcraft.com

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So I received the mail above this morning. But I have cancelled my subscription around July. Could not find time to play the game thus not paying until a new content is released and I have time to play (e.g: lvl 85). So my account being inactive how the hell did I do Economy Exploitation? I never even find enough gold to feed my alts epic flying. Btw all my AH prices are cheaper than others, all my gold come from dailies from Argent Tournament when it first came out and other dailies.

Just wrote a mail to them, wish me luck. Sad to see my chr go off just like that... /sigh...

Thank you for contacting the Account Administration team regarding this issue. This is an automated email to let you know that we have received your inquiry. Please do not reply to this email; a response to your message will be sent to you as soon as possible.

While we will attempt to address all concerns as promptly as possible, it may be several days before we are able to respond depending on the total inquiries we receive. We must ask that no additional emails be submitted regarding this issue, as additional emails will ultimately result in undue delays in response time.

In the meantime, we offer other forms of support that are immediately available to you while we process your email.

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Website Support:

A wide variety of Account Administration questions and answers are available on our web site at: http://www.blizzard.com/support/wowaa

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Server Status Forum:

If you cannot log onto World of Warcraft, you may want to check the Server Status Forum for current maintenance downtime and information at: http://forums.worldofwarcraft.com/board.ht...1&forumId=11113

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Game Masters:

Game Masters (GMs) are Blizzard Entertainment personnel that are available in-game to assist you with your gameplay related questions, problems, etc. Learn more about Game Masters, including how to contact them at http://www.blizzard.com/support/wowgm/

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Best regards,
World of Warcraft Account Administration Team
http://www.blizzard.com/support/wowaa
Blizzard Entertainment


The above mail is an automatic reply from them. "donotreply@blizzard.com.cn"

I tried to log into my WOW acc.

this is the message that i get after connecting...

"This World of Warcraft account has been closed and is no longer available for use. Please go to [http://www.worldofwarcraft.com/misc/banned.html] for further information"

Normally when you cancel your subscription, they will say your game time has expired etc... So my account is indeed got banned but what I do not understand is how did I get banned now when around July I had cancelled my subscription...

The reply mail looks fishy as it ends in ".cn" but I have seen spam and fake blizzard emails before. I can assure all these mails that i received from blizzard are real as they do not ask for account, they know my account and my email. The closure mail and now together my logging in message is 100% confirmation I got banned...

My chr has the rank 14 title, 3 level 80's, and was thinking to renew once the new content is out so that i can level with my friends... sigh.. all gone because i cancel my subscription ah??? damn suck to get axed lor...

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Added on September 13, 2009, 10:27 pmI just checked Armory, thankfully it is still working. It seems to me that my account had been hacked... I see my gears are missing. I believe those items that can be sold off is already gone. Those tier items or pvp items that cannot sell is still around...

Damn this sucks, I definitely think that my account got hacked and then I got banned...

Any idea how to deal with this ? blizzard do not reply mails promptly....

This post has been edited by arcbound: Sep 13 2009, 10:27 PM

Greetings,

We have restored access to World of Warcraft account *************** and reset the password to this account.

It may take up to one hour for our system to generate and send the new password. If you have not received a password within one hour of this message's delivery, please check your Spam, Junk, or Suspect Mail folders.

I got good news to share, after writing to them. Took them 4 days to reply. Perhaps they do not work over the weekends, thus with the time difference, probably I'd say 3 working days for them to reply your query.

I just wrote to them very brief and short that I think my account had been compromised because I have canceled my subscription around July and it is impossible for me to log into my account in September. Please look thru this case as I believe it is very unfair to ban a player who never logged in to play. Due to work commitments I have to stop WOW for the time being, but I will be a returning player when the new expansion comes out. It's a heart ache to see my Rank14 efforts go to waste, please help me resolve this issue. Thanks very much.

And they have reset my password, ask me to verify and log into the game to check for missing items and contact the GM about it. I hope my acc been restored, as I cant check from work now. And tonite got to OT some more #@$^$^#... Good luck to the rest of you..

Btw, I believe the trigger to economy exploitation is not how much gold you earned. It is whether your account had been selling gold via sending big amounts of gold. As long as they detect you send out gold in big quantities, you will be flagged for economy exploit. This is what i heard from ex guildmates who had the suspension because send 10k gold to alt.

I think they may have been hit from some massive hack which compromised a lot of their accounts. Thus the only way to ensure that they deal with this is to ban all accounts that have gold dealings excessively. The hackers who gained access are only interested in selling the gold. Thus the tipping point is if you have played with at least 1k gold you will be flagged.

Just write to them, they will get back to you about 3 days. And get the GM to restore any lost items. This may take some time as they have too much queries to deal with. The hacker that got into my account, vendored everything i had except for items that cannot be vendored. even my fishes for cooking also sold. all my ores and gems sold.

even my raid earned bags sold.. =(, the GM said they will fully restore, but I have so many characters they will take some time to look into them. All my alts with instance gears are all naked now...

i didnt format my pc... just used softwares like antimalware, PC doctor, CCcleaner, AVG to clean my pc.
this is the first time i got hacked, and i dont think its those keyloggers and stuff because i cancelled my acc and never read any forums or visit any page like wowhead or wowaddons etc...

btw my acc last login was Sept 11, the very same day I got the economy exploitation email. This meant that the hacker had access my account management page, used a credit card to subscribe for 1 month, and login to sell the gold. the moment they sell the gold, the account will be terminated thus their credit card would not be charged, but they already earned the gold money sales. Quite a smart move to make.

Right now I'm not even sure if the credit card used to subscribe was my very own credit card. i need to wait for my statement to come to check. i highly doubt it would be mine because i dont store any information when typing. if its someone elses, i get a free month of gametime rofl.. then again if the hacker could access my pc thru trojans, then my credit card info may be at risk...