A few electronic outlet hv this problem,maybe they sell rejected or maybe recycled items.I had experiences with HSL chain store, all 3 items bought from them turned faulty in a matter of months! Though they undertook to repair it was a nasty experience,the worst was Samsung 40 inch tv whch was RM7000 at that time, cannot on at times after one year,repair costs quoted RM1400,but I choosed not to just gave it to a friend to repair and use it!Now HSL has closed in many towns dy