I call their support yesterday and mention about me having such a slow connection to US or EU based website/server which in return the answer is simply like this..

"That is beyond our jurisdiction"

I still can accept if they said that there was a network problem etc etc but they claim there is none!! So ran a speedtest via speedtest.net and select Singapore the nearest neighbor and guess what I barely get 4 mbps for upload and download speed while I subscribe to 10 mbps plan.

(This is example result that I run just now of which it showing the same result no matter which server I choose)

So I ask them again this morning that I can't even connect to the game server that I use to play without any problem. So today they still mention the same script (I guess its a script since the same answer given).

I do the speedtest bla bla bla and yes its perfect 10 mbit connected to their own speedtest server (of course it will show 10 mbit it like connecting to local area network).. One question I ask that make the operator a lil bit stutter to answer is (because there is no script to answer I guess) On which country do they think Google is hosted at? Do you only go to locally hosted website so that you can claim that there is no network issue. Are you having some issue to load Youtube now and watch it on HD? Why do I have to subscribe to you 10mbit network while it feels like you only connected on 2 mbit?

Let see if you guys having the same issue with me.