soooooooo frustrated with maxis!!!!

signed up for their wireless bb, but realized the speed rarely reach 100kbps, most of the time 0-50kbps. ok, i assumed the speeds greatly affected by usage area......i'm in kajang.

so, within 7 days, i terminated it to get my rm100 refund. hv to go all the way to klcc maxis centre to terminate. modem+simcard, everything were returned in good condition. i repeatedly confirmed with the staff that termination was completed.....i got a "yes" and assured the refund "soon".

guess what.........now it's already more than 5 MONTHS!!!!! i'm still receiving account statements asking for payment. i complaint and was told my account was not terminated yet (what the h*** did the staff at klcc do then??).

the only way is to go maxis centre again, to show my "proof" of termination which is juz a piece of paper printed by the staff at klcc. i supposed the info should be available in their system, why do i hv to go all the way there to show my copy??!!

i wasted my time & money (petrol+tolls+parking fee) to go maxis centre again.....waited for more than an hour....finally, i was told everything's ok, the account was zeroed, i'll get my refund by cheque "soon"

"amazingly".....2 weeks after that, i received another statement, charging me rm200 for "discontinuation of service". i called customer service to clarify this, the staff told me she'll forward the complaint for me and will called me back later to let me know the complaint reference number. as "usual", there wasn't any feedback after that. the only phone call i got after a few days was to ask for bill payment.

i was very angry, really angry, xtremely angry.......i called customer service again, scolded them really really badly.....the answer i get was, again, they'll call me back afterwards to give me my complaint reference number.....but this time, they did called back to follow-up......but still, when will my rm100 cheque shows up, i dunno......hopefully not another 5 months....

feels like they're using this tactic to cheat ppl's money....rm100 may not looks a lot......but if there are 10 ppl with similar case, it's alrdy rm1000.....i juz dun like to be cheated....

& the moral of the story.....nicely talking wont yield any effects.....scold them only then they'll response.....

This post has been edited by skim: Feb 10 2010, 10:19 PM