ughh i'm starting to get this problem too, even my iptv will hang at the same time. I cant play arma2 anymore which really pisses me off. even my strymx last time was more stable than this.

how many of u guys having the same problem?

that's not the unifi issue, it's low bandwidth allocated by the server hosting the file your downloading.

a free download usually gives only ~150kbps or lower depending on their settings/load and distance. Unless ur a premium user they will increase your download speed.

heck, even steam or game that i bought online only gimme like ~150kbps too.

but if i use torrent, 1.5-2mb easily depending on the seeder.

u can always do a speedtest to test your current internet speed, that's the 1st thing i do whenever i want to confirm it.

if it drops below 70% of ur current package then ur liable to complain to them, but i dont think so with their call center is undersized u cant even get a call through them XD

just call 100 and lodge your complaint, they are usually pretty responsive since they have a system to monitor vendor/contractor performance n such.

If you are still unsatisfied with them, just make an online complaint to MCMC or kementerian komunikasi. That will usually increase their response time by 10X lol

But for celcom n maxis, they will just lie to you with some stupid reason like upgrading n stuffs. Been lying to me for 1 year saying going/still upgrading when i'm using celcom broadband last time n secretly close your complaint.

Within 1 year my Dl speed dropped from 700-800kbps to 150-70kbps for 3.6mb package. To me telekom is better but you need to do a proper report and if their staffs still main2 MCMC n kementerian tenaga will help you to follow up. Last time i did it, it took 2 weeks but then a better technical team contact me and resolves the issue pretty fast. Not those that keep saying turn off and on your device for the 20th time.

This post has been edited by rizashahril: Jul 14 2011, 09:22 AM

strymx block torrent la, u didn't know ka?

use unifi =P

If you have any problem with the internet service and not getting any good feedback from your provider, please make a complaint here http://kpkk.bpa.jpm.my/eApps/system/index.do

make sure you get profs like speedtest screenshot and attach or email it to them.

Also make a complaint to MCMC.

If you have a good record of the speedtest done every month you can also go to http://www.fomca.org.my/ and sue their ass for refunds.

I saw in paper last time a user manage to get the whole 12 year subscription refunded to him because he's not getting the speed like what it's promised in the contract or advertisement.

ANNOUNCEMENT

AAG CABLE FAULTS AFFECT INTERNET SERVICES

Telekom Malaysia Berhad ™ wishes to inform its customers that TM and its consortium members have detected a cable fault on segment 2 of the Asia-America Gateway (AAG) submarine cable network between La Union in the Philippines and Lantau in Hong Kong linking Malaysia to the United States.
Hence, customers using internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites mainly hosted in the United States, North Asia and Europe. Customers using Virtual Private Network (VPN) and other critical business applications linked to the US, North Asia and Europe may also experience some level of service degradation. Meanwhile, to alleviate the congestion, the traffic has been diverted and managed effectively to ease the situation.

We shall make further announcements on the progress of the restoration works and we apologize for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures are being taken to restore the services as soon as possible.

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM Phone and Broadband customers and unifi@tm.com.my for UniFi customers.

http://www.tm.com.my/ap/about/media/Pages/Announcements.aspx

ok i found a new way for u guys to complain online to TM, use this.

http://twitter.com/#!/tmconnects

But plz chat politely because the guy at the end is just a salaryman making his ends meet just like you are. If you want to rage and rant while waving a torch and pitchfork i suggest you do that in front of the house of TM CEO.

----------------------------------------------

TMConnects
@TMConnects Kuala Lumpur, Malaysia
The official channel for TM service-related support and queries.We are online Mon-Fri from 9 am - 5 pm except on Public Holidays.For Rules of Engagement,visit
http://www.tm.com.my/ap/contact/Pages/tmconnects.aspx