Sharing my experience with UNIFI.

This happened to me YESTERDAY. UNIFI called me on Wednesday to confirm my appointment but I couldn't pick up. Then they called again on Thursday. This time I manage to pick up. They confirmed my appointment on Saturday 9:30am (yesterday) as if I am going to lock my house and run away.

Then Saturday came. I waited from 9:30am to 1pm but nothing happened. Unfortunately their Customer Service is off on Saturdays. Couldn't wait anymore (because I am suppose to work on that day), so I left to work.

Sharp at 1:35pm the person from UNIFI called. He said, "sorry, lambat SEDIKIT".
Reason given was because he had another 2 places to go. Then why fix appointment at 9:30am if you have something else to do at that time?

I asked to cancel installation. This is 2nd time happening. 1st was when I installed for my office. They fixed appointment at 12pm but came at nearly 5pm when the office was closing. I end up sitting at the office until nearly 9pm because of them.

These F***ers.....haih.....but when I pay late, the next day they already call me asking for money

Not very helpful. Response time is very slow and he/she always reply with, "hmm, weird...can you dm us your..." which makes me think that it is a bot or a Kindergarten kid who is doing copy-paste job from the script.