Their dns fakap again tonight

Speed back to normal during the morning and now full speed ahead

July 11, 2009 18:27 PM

RM450 Million To Upgrade Broadband In Sabah

KINABATANGAN, July 11 (Bernama) -- The Malaysian Communications and Multimedia Commission (SKMM) has allocated RM450 million to upgrade broadband and communication infrastructure in Sabah.

Acting chairman Mohamed Sharil Tarmizi said the allocation was being used on the Provision of Service and TIME 2 projects which involve the development of communication infrastructure.

He said SKMM plans to set up broadband internet community centres in every Sabah district with focus on rural areas.

"Six such centres have been created, four in Kinabatangan and one each in Nabawan and Pitas. They provide broadband service complete with information technology equipments.

"The local people can use the high speed internet to do online banking," he told reporters after visiting the centre at Kampung Sukau here today.

Sharil said other projects to be implemented in Sabah include communication towers to expand cellular coverage and wireless broadband.

-- BERNAMA

DNS problems now suddenly fakap

Hmm having slow speed 4 mbps running at 3
2 Mbps

Recent SW4 cable outage has totally fakap TM International Network routing to US and Europe so #fakap

Sent email to help@tm.com.my to fakap them regarding slow speed

They reroute traffic n throttled it

Certain sites still surfer slow after the fix looks like TM.Nut throttling devices works especially throttling ftp and http connections to specific server

Third no dial tone issue with 4 Mbps streamyx so #fakap

No idea , downloading too much kot? 1000GB per month ?

Today got the red letter jobsheet that guy came to my house without calling my handphone n simply put that letter in my letterbox. Called Streamyx and fakap them

FTP still being capped local n international case still in review

Anybody got issues in Setiawangsa n cannot connect?

Speed is slowing down starting yesterday

Another iPCore upgrading

PENAIKTARAFAN INFRASTRUKTUR TM (NAIK TARAF RANGKAIAN IPCORE)

Pelanggan yang dihargai,



Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami bahawa kami akan menaik taraf rangkaian kami bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.



Sehubungan itu, para pelanggan yang melanggan kepada perkhidmatan yang terlibat mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan di kawasan-kawasan yang telah dikenalpasti. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.



TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami memberikan mutu perkhidmatan yang terbaik kepada anda.



Kami ingin mengucapkan terima kasih kepada semua pelanggan kami atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan sila hantarkan e-mel kepada help@tm.com.my untuk pelanggan-pelanggan perkhidmatan talian tetap dan Streamyx atau ke unifi@tm.com.my untuk pelanggan-pelanggan UniFi.



TARIKH


MASA


AKTIVITI


KAWASAN TERLIBAT


SERVIS TERLIBAT

9/7/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Kelana Jaya & Brickfield


Perkhidmatan Internet, Suara, Data dan IPTV

14/7/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Cyberjaya, Jln Raja Chulan, Kelana Jaya & Brickfield


Perkhidmatan Internet, Suara, Data dan IPTV

16/7/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Jln Raja Chulan


Perkhidmatan Internet, Suara, Data dan IPTV

30/7/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Cyberjaya


Perkhidmatan Internet, Suara, Data dan IPTV

2/8/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Cyberjaya & Batu


Perkhidmatan Internet, Suara, Data dan IPTV

4/8/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Jln Raja Chulan & Putrajaya


Perkhidmatan Internet, Suara, Data dan IPTV

9/8/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Klang & Kelana Jaya


Perkhidmatan Internet, Suara, Data dan IPTV

11/8/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Kelana Jaya & Brickfiled


Perkhidmatan Internet, Suara, Data dan IPTV

13/8/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Klang, Bukit Anggerik & Brickfiled


Perkhidmatan Internet, Suara, Data dan IPTV

29/9/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Wangsa Maju & Bangi


Perkhidmatan Internet, Suara, Data dan IPTV

1/10/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Kelana Jaya & Batu


Perkhidmatan Internet, Suara, Data dan IPTV

4/10/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Jln Raja Chulan & Klang


Perkhidmatan Internet, Suara, Data dan IPTV

6/10/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Jln Raja Chulan


Perkhidmatan Internet, Suara, Data dan IPTV

8/10/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Jln Raja Chulan


Perkhidmatan Internet, Suara, Data dan IPTV

15/10/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Cyberjaya, Batu, Bangi & Tmn Tun Dr Ismail


Perkhidmatan Internet, Suara, Data dan IPTV

18/10/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Kelana Jaya, Pekeliling, Damansara & Brickfield


Perkhidmatan Internet, Suara, Data dan IPTV

20/10/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Jln Raja Chulan, Cyberjaya & Brickfield


Perkhidmatan Internet, Suara, Data dan IPTV

22/10/2011


12.01am - 6.00am


Aktiviti Naik Taraf IPCORE


Central Region

Bangsar, Shah Alam, Putrajaya & Klang


Perkhidmatan Internet, Suara, Data dan IPTV

We refer to your complaint which was received through our Management Office. We wish to assure you that TM takes feedback from all our customers very seriously, especially when it relates to the quality of our services.

On the matter of the slow performance of our international link, we would like to inform you that the throughput is still subject to the inter-ISP connectivity, for both domestic and international; and is not solely dependant on the performance of the host or the host of the intended destination itself.

We wish to inform you that as an Internet Service Provider, TM?s role is in providing Internet connectivity and access; but is unable to guarantee the delivery of the contents and performance of the host; which is not within the domain of TM. In fact as part of our network performance policy, our international traffic management capability is designed to cater for all customer?s requirements to ensure they have optimal experience using the Internet.

Therefore, it is imperative to note that regardless of whichever IP address is obtained by our Streamyx subscriber, the performance of the network would be equally the same. However, heavy traffic on certain international links may have some relative impact on the performance of a desired Internet destination.

While all our policies are in place to ensure better service assurance domestically, it is very unlikely that any ISP would be able to guarantee an end-to-end performance to international sites. As we do recognise that our customer base has increased, we are making continuous efforts to upgrade our infrastructure to meet the requirement for higher bandwidth capacity.

We would like to take this opportunity to encourage you to contact us via email at help@tm.com.my or call at 100 and select Internet Services to report any matters related to our products and services.

Thank you.



Regards,
Aida Adriana
Rapid Response Team
Customer Interaction & Service Resolution
TM Berhad.

I got meeting with TM any issues can let me sort with them asap :-)

Major packet loss to europe now? fakap tul lah