Guys,

Bad news due TM don't know since when added 1 more new term under section "xv" which not promise you contents download & upload speed from outside the country


With unconditional accept it

For Further:
http://www.streamyx.com.my/get_streamyx/ge...package_Details

This post has been edited by flodder: Apr 18 2009, 12:50 AM


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wah smart la screamyx

it's not in my contract...so i can complain
only those that are under new contract cannot complain
plus...an ISP that cannot guareentee the connection to international website is just simply a GARBAGE ISP
the main purpose of ISP is to connect to websites around the world...isn't it?
this rules makes them NOT ISP any more....it's kinda like national intranet provider already

i want to tell to them to

When did they add this shit?

Really, when I apply, there's no such thing as this.

streamyx = intranet =D

so....debatable...it's not in my contract that i signed...lol
natioanal intranet provide rather than internet service provider now

Er... then ask TM go eat shit. I'm going to terminate and switch to P1.

tats y all shud give dem this

Really, this will make them not to upgrade international link. WTH...

Haha the time you first registered streamyx you never photostat the contract keep on it either lawyer witness.

ISP = Intranet Service Provider*

* only applicable in Malaysia.

There's usually a clause on every subscription terms and conditions that the terms themselves are subject to change. So even though your subscription papers do not have the clause thats because you're having the older revision. And your form has this clause to carry forward to the new one. Yes, in this case you have signed the old one so the new one shouldn't apply. Not so easy unfortunately. This is because when you sign it there's another clause saying you agree with the clause already mentioned.

This isn't a Service Level Agreement (SLA) so the service provider reserve the right to change their terms of service. As consumers the status quo lies on the service provider. We can only vote with our pocketbooks.

Anyway, that term is stupid and they are shooting at their own foot. As an ISP your core service is to provide means of connection to the web (www). And the internet is largely based in out of country (sorry, Malaysia didn't pioneer the internet, nor we are the greatest economic power in the world). So if you cannot guarantee that very fundamental core service, then what right do they have to be an ISP? Probably it only applies to consumers like us. So I guess they are bullying us and do not value us as their customers. Maybe we're not their profitable customers. The large corporations or SMEs are.

never care about that....just ask them when did u add this...lulz
THIS PROVES THEM THAT THEY ADMIT THEY HAVE SLOW CONNECTION TO INTERNATIONAL WEBSITE/SERVER...right??

wo...just found tmnut 'upgrade' to the best intranet service provider in malaysia..

pity for us to live in malaysia...wired and wireless ISP also same saks

best intranet service provider because they guareentee
worst internet service provider of ALL

this can only be defined by streamyx what is ISP or internet

So they can provide 56kbps for 4mbps and nobody can do anything about it? Sucks to be MALAYSIANS, anyone wanna migrate? anyone??

can we all (old contract with no such rules) just hire a lawyer and sue them?..

It's not in my contract too.

I'll probably end up using 56k soon. Speeds are getting worse, not better. Been wanting to cancel Screamyx for some time.

This post has been edited by TristanX: Apr 18 2009, 01:11 AM

P1 is no better either....go check out their new product..wiggy thing...they cheat their customer with all those bullshit speed too..go check it out....there's 1 thread talking bout tat...

basically...malaysia's ISP all crap 1

so smart a they.. takut kene marah?

I always wanted to migrate out of this Bolehland, but it won't be that easy. My only chance is to stop ranting about this worthless Screamyx and study hard and pray that I can work in well-developed countries (no more Screamyx! )

Unless something destroyed the monopolisation, nothing will improve for the next 100 years!

I'll probably end up saving more without Screamyx soon cause they always downgrade. I won't pay for F9 grade service.

speaking of this.. anyone tried downloading with rapidshare premium accounts? lately i can't even download a file with speed around 170++kb/s. what i get now is speed around 30-35kb/s.

This post has been edited by Vio: Apr 18 2009, 01:28 AM

say the same to ASTRO too!!!

let's migrate to HK.....it's almost the same as malaysia but better
have good public transportation, 100MBPS internet
just that have to live at house that is smaller

actually any country also better than MY's internet....even indo

---

Added on April 18, 2009, 1:32 amdn't compare to astro.....at least astro provide nice channel and show and "ALWAYS ON" TV
TMnut is constantly DC...slow....routing problem....undersea cable broke.....rubbish reason......
astro only cannot watch at rain only

This post has been edited by MR_alien: Apr 18 2009, 01:32 AM

later incase hsbb come out and give us 10mbps.. what about international link? will it even reach 10mbps?
10mbps just to play around malaysia? upgrade your international cable also la

malaysia, everything also boleh..

isp boleh jadi intranet or internet service provider.. all we boleh 1.. streamyx boleh give us slow connection =D

This post has been edited by ruffaz: Apr 18 2009, 01:46 AM

As davidmak said, there is normally a clause saying all terms and conditions are subject to change without prior notice. When you sign the contract, you accept that clause / term. You are then bound by the new terms and conditions when it is revised.

To a point, it is technically valid that TM cannot guarantee access outside their control. Data traffic flows through various connections, routers, servers etc in various locations, countries etc under the control of others. Any fault elsewhere which affects the data traffic cannot be directly rectified by them. This is the same for any ISP. The Internet is a coloborative network.

However, while TM has the right to insert the new clause, a responsible company who has nothing to hide would at least inform their customers about it.

"best effort" my foot. If they're best is less than 10% of their max, isn't that close to be illegal?

Now, if everybody use this 'best effort' bullcrap in their Terms and Conditions, I wonder what will happen eh? My proton wira's power window fails for the 13th time. "Sorry boss, best effort".

Some building collapse. Sorry dead people. My best effort.



This post has been edited by SweetPuff: Apr 18 2009, 01:57 AM

you are really one angry person........
nice 1

And how do you justify 'best effort' anyway? The way I see it, TMnet isn't even really trying. And that itself is going against the initial idea of 'best effort' anyway.

Just take a look at their Announcement page. All your gonna see is just a long long list of service interruptions almost every month. So this 'best effort' thingy is just to cover up their incompetence, not really as a failsafe to safeguard their business in the event of something unexpected occurs.

This post has been edited by SweetPuff: Apr 18 2009, 02:14 AM

Astro is actually a big part of the reason broadband in Malaysia sucks.

Astro and the government have a sweetheart deal: Astro censors all political content harmful to the image of BN. In exchange, they have a monopoly to charge astro-nomical prices for content which is largely free-to-air in countries where people are allowed to own their own dishes.

Because Astro prevents the bulk of the Malaysian population (who get their news primarily from TV) from learning the facts about the government's corruption, political change is very slow, and TM keeps receiving government handouts with no performance requirements.

This is totally BS and im also tired in ranting this useless ISP for my own sake, hope my area would get covered by wimax asap so i'll be able to try another ISP. Im absolutely frustrated on screamyx , nothing can be done on them, just let them be the way they want. I believe users of screamyx will be changing to other ISP when more choices of ISP appeared in their region.

Saving Private Butt.

OOOOicic....but even astro never existed.....i dn't think tmnut is going to be good..is it?
i think they will still suck since they're still monopoly....they can charge how much they want and do whatever they want

Yes, it maybe is in this contract,

BUT!

It's not in my contract.

They're smart. I think TM is the only ISP in the world who apply this kind of stupid T&C.

What the hell?

This truly shows that TM realize that they suck but they don't wanna admit, but when users complain, they use their hairy monkey fingers and point it to the contract.
What an idiot action that is...

streamyx the stupid intranet broadband.. should apply the name like that.. not internet..

So what do we do now?
Anyone knows? They have this kind of T&C already.
Hug and Die together?
Honest, the govt is super corrupted and TM is also corrupted.

What we can hope for is.
A CHANGE

Vote for the opposition and hope that the new telco minister will give foreign ISP to enter Malaysia!

The T&C for new contract only I guess...Mine didn't have such thing.

This post has been edited by solstice818: Apr 18 2009, 08:41 AM

Wow , I guess they have updated their ToS to reflect this new. Basically protecting themselves from angry customers. A smart move by TM to protect themselves and yet we are bounded by the new-agreement (as our old agreement says that we are bounded to the new terms automatically if it changes , etc). Monopolists have special monopoly powers *such as ASTRO and TM* , its up to them to determine the price and the quality. If there is less demand , they can just simply adjust the price or the quality output. In the long run , they would be certainly making abnormal profits. (Imagine you're the only sole player , but again its up to them to improvise their products or not. Usually monopolists don't tend to spend a lot on R&D - this is because they do know that they have absolute power to determine supply and demand. This is why you don't see ASTRO coming up with HD asap when we have other countries in the south east asia (even Vietnam) that are broadcasting in HD nor 10-25Mbps reliable broadband (Okay , we don't have to go that far - how about 8-24Mbps broadband).

Yea I agree with you.
They're protecting them self....

What a Bullcrap...

Agree, my temporary solution is to use a Singapore proxy.

Well said my friend. Unforutantelty , our ISPs do not know that its very hard for business users or those who are dealing with overseas folks (i.e from Germany and such) are having a hard time do video conference , and heck - Voice conference also doesn't work well - Thanks to "packet loss". At times its even impossible to connect. I just can't tell my clients that "Uh sorry , our Internet line sucks till the max".


The problem is not everyone do have the money to rent their own VPS/dedicated server and install squid or OpenVPN to route traffic from Malaysia to Singapore in order to get good speeds !

Broadband QoS in CMA 1998 still applied to every ISP.
If you are getting less than 80% of your speed for 95% of the time (by doing speed test on TM website) then you can launch a complain to SKMM.


QoS

They can only take action if your getting slow speeds from your ISP for local links. I bet 99.5% of streamyx users are getting > 80% of advertised speed for local links. That isn't the cause. However people here are frustrated because of the slow speeds that they get to access foreign sites !

We're doomed...

I shall sum this up, TMNet Streamyx is the best INTRANET in Malaysia.

is this term / clause even legal?
its like saying your car can only reach top speed in the residential area. (which begs stupidity as its doesn't make sense).

corrected: best INTRANET in Malaysia but the worst internet in the world

Which is why I said INTRANET and did not say Internet.

gone case la like that..
i might as well downgrade my line to 384kbps and pay only 66 a month rather than paying more and not getting faster..
i mean INTERNET and not INTRANET...

no point having fast INTRANET when all the site i visit is out of malaysia.. the only exception is lyn..

yeah, imma just get dial-up, since their Intranet is just used for surfing, which is enough for me as a future student. Can save lots of my dad's hard earn cash also

i don't understand why do we need a 4mbps line just for accessing local malaysian internet ???

from Insider news,

TM already start building RDSLAM 2 years ago,

once HSBB is launch those RDSLAM with do the job.
IPTV -- Testing / Trial

Haha give 10m also what a waste!

TM think this country hosts youtube, hotmail, google servers etc...

Yea, and skype, and other communication softwares...

All hosted in Malaysia ehh?

Naive and stupid thinking that is what I called.

I am already in process on migrating but through work visa. Just agreed on a career offer.

LOL! I guess TM has been an*l f***ed lots of time and continues to be done that way.

Well, all the more reason the government should do something.

And all the more proof TM is monopolizing.

Yeap, can we sue the govt?
LOL or maybe?

Thx TM for providing high speed intranet for all Malaysian

The next thing we see:

Youtube localized to Malaysia!*

Facebook developers being "paid" a large sum of unenclosed amount of money to have a Malaysian localized Facebook for its citizens.*

TM insist all content provider, MMO games publishers to have a localized version of a game.*

*all in Bahasa Malaysia

By 2010, TM announced the closure of international links as they blamed that the loss of profits due to constant repair work and looking into diverting the resource to more wasteful investments.

This post has been edited by onscreen: Apr 18 2009, 12:49 PM

Can you say where to?

second this.

This post has been edited by miraclecrush: Apr 18 2009, 12:53 PM

How about just 5Mbps? They can't even get the most basic service up to par. The only thing they've been reliable at is breaking down and having endless outages. Oh and keeping me on the phone for 5 minutes listening to every service interruption announcement just so that I can get the VPI and VCI settings from them, which takes all of 30 seconds.

Malaysia, where everything is a monopoly. Proton, TM, Astro. Few more years of this crap and I'll be putting my hand up in the air and going "Heil Hitler"



Screw this, I'm going to surf /b/ to cheer myself up.

Germany Hope the contract is long enough to be applied a PR since i love Europe countries.

I LOLED AT THIS!!

and hmph tmnut

Wow, this is a new low for Streamyx.
Can't believe they dare to resort to such measures just to protect their own asses.

There goes another T&C already.

Next they'll be saying that TM will not responsible for any cable brake and other cable faults.

And they'll never fix it.

Logically thinking, its the people who want it this way, its the people who think it this way. Malaysia is small, why competition? One company to rule them all! They try to grasp everything on sight, making potential competitors nothing left to fight for.

The customer service hotline is a part of their revenue. They recommend you to call in is to hear all the crap and have it posted in your phone bill for RM6 (RM6 approx. * 240 caller = RM1440. Thats easy money!) before reaching the actual receiver.

Originality? Not at its best even. New Proton MPV just freaked me off.

---

Added on April 18, 2009, 1:01 pmIts a sue safe protection. Since most of the complaints made is about international links and due to recent UNKNOWN downtime, they are taking all precautions to being sued for breaching consumer rights and anti trust.

I wonder how much have they paid their lawyer for considering that excuse listed in the Terms and Conditions.

This post has been edited by onscreen: Apr 18 2009, 01:01 PM

Now Malaysia become like North Korea which not allowed to use cell phone and absolutely no internet service around the country atleast here allowed you to use cell phone and intranet but not promise if it be trace or downtime (international links not in our position) muahaha

What a silent world! Damn cool!

---

Added on April 18, 2009, 3:55 pmSue is useless because Court is under control

This post has been edited by flodder: Apr 18 2009, 03:55 PM

Intranet Service Provider.

lol

This is the best joke ever.

memang smart ass..
tm can change in silent mode...

Silencer memang silencer...
sorry i'm dotard

tm more and more becoming like sami velu...

oh submarine cable down.. its god's fault.. not mine..

KNN damn sien with the gov and the glc and their attitude...

Can I pay them with my 'best effort' also?

Sure!
If you have the time when they finally take you to court...

Madefacker.. if slow connection to outside of Malaysia how can we download windows, av updates ?? Dammit to tmnet for thinking with their balls and not WITH their brains. MADEFACKER !!!!!!

i couldn't update my trend micro on my windows 7...............

This post has been edited by tech3910: Apr 18 2009, 08:23 PM

I remember this quote...

"Kalau tak suka, keluar!"

Who was that?

I think I need to switch to P1 and get the brick modem.

dah terminate streamyx.

+1

den wat ISP u using now?

Silence of the lambs

p1 rm99 1.2mbps home plus package.

currently very happy with it. at least I can get speed up till 1.5mpbs. last time streamyx combo 1mbps package only mere 850kbps with slow international servers.

bye2 tm

but the capped just meks the whole things sux..............

I dont know about u but Im not that heavy download but this month(download macam2) going to be cap later check p1 thread my post. still, kinda ok la. havent yet cap so will post about the experience later

So now what?
No more complaint letters to TM anymore?

Maybe someone should make a script and spam them once a day with complaints everyday. I wonder how many they will get when everyone uses it.

isn't dis worst.................
our complains no longer heard.................

speaking bout complaints, i dare TM to setup a "feedback forum"

This post has been edited by tech3910: Apr 18 2009, 09:34 PM

I'm sure there are ridiculous amounts of feedback if that happens. They are cowards anyway.

Woah! This is really big news. This should be like in headlines of newspapers.

TM is really digging their own grave my friends. Whomever put that statement in their new contract should be fired. Congratulations in making Malaysia the worst country in world for broadband services. This is totally a perfect example of "First world country with first class infrastructure but with third world mentality".

Now I am sure their marketing people are sure gonna have a though time to sell any new streamyx packages to the public. The competitors should really use this to beat the hell out of TM.

v shud only pay RM1 for our next bill.

if asked, say dats my "best effort".
ask summore, say, "dis is wat ur service worth"

announce do dem:
"due to internet slow to crawl, there has been business interruption. Expected to pay ur bill on [date here]"

upon reaching the date, tell dem:
"due to my pc breakdown, $$$ cannot be transfered. Restoration in progress.
for further question, call xxxxxxxxxxx"

remember, wen dey call, hold @ least 10 minutes b4 picking up, learn from their CS.

This post has been edited by tech3910: Apr 18 2009, 09:49 PM

Wow, I didn't see this.
I made online application for upgrade. Thanks for sharing

my connection is killing me. Average 15Kbps download on a 1Mbps line..

torrent or direct download ?

EPIC.

I wonder how they will feel...

Remember hold 10 minutes, add in those dead people song for them.

no wonder la...i keep dc and also dl for nth la.... zzz