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> WTA - WD RMA, wan to learn

SUSnordingh
post Apr 18 2009, 06:07 AM

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QUOTE(seanlimys @ Apr 17 2009, 06:53 PM)
base on wd website regarding the rma, each drive nid to be paid USD7.50 if its more den 6months after purchase date, right? without going to the local distro to rma, how can i send this directly to wd from being charged?
*
Can sent by yourself bro but need to follow this:

WHERE TO SEND IN YOUR DEFECTIVE PRODUCTS FOR YOUR RMA

Important:

* Our warehouses do not accept walk-ins. In order to get your product replaced, you must send it in by postal mail.
* Please do not ship a defective hard drive to us without a valid Western Digital RMA number. If you do, our warehouse will return the drive to you.
* Make sure the RMA number is clearly marked on the outside of the box and ship our drive using a traceable carrier (someone who will track your package).

Customers in Asia
Flextronics Manufacturing (Singapore) Pte Ltd
o/b Western Digital Corporation
Blk 750B Chai Chee Road #01-01
TechnoPark @ Chai Chee
469002 Singapore

http://support.wdc.com/warranty/rmaaddress...ype=end&lang=en

So any how, you still need to pay the shipping charges to SG and must use traceable carrier. Last year my friend sent package to SG using Poslaju need to pay RM38.00. You cannot simply sent to WD in Malaysia.

If you pay USD7.50. Someone will pickup and return back to you. Isn't that easy. I use this method before.
SUSnordingh
post Apr 18 2009, 06:29 AM

I not 24 hours here...
*******
Senior Member
4,419 posts

Joined: Mar 2006
From: Where did you see me?


WD pick up not only for PJ and KL....

About WD Express Replacement Service

1. Log in on-line at our Website for this premium door to door service
2. Input serial number of the drive to create an RMA. Maximum of 5 drives per request
3. A charge of US $7.50 per drive will be levied for drives > 6 months from the purchased date
4. Please provide contact number and address for us to contact you
5. Confirm acceptance and provide credit card details for billing, applicable for drives > 6 months from purchased date
6. Refer to our packing specifications for packing details
7. Our courier folks will contact you to arrange for pick-up at your preferred time.
8. Once we receive the RMA drive and validate that it is within warranty, we will ship a replacement drive back to you within 10 working days.
9. Please call 1800-88-1908 if you have any questions.
10. This service is only applicable in the following cities in Peninsular Malaysia:
* Wiliaya Persekutuan, Kuala Lumpur
* Selangor, Petaling Jaya
* Penang, Penang Island
* Penang, Butterworth
* Perak, Ipoh
* Johor, Johor Bahru
* Malacca, Malacca Town
* Kelantan, Kota Bahru
* Seremban, Negeri Sembilan

For KL, some from Imbi will pickup...

NR Intellitech Sdn Bhd
LOT # 05-34, 5th Floor, Imbi Plaza
28 Jalan Imbi
55100 KUALA LUMPUR
MALAYSIA

Last time I just ask them to pickup from my friend work at KL.

Please rate GOOD if my info useful... THANKS.
SUSnordingh
post Apr 18 2009, 06:47 AM

I not 24 hours here...
*******
Senior Member
4,419 posts

Joined: Mar 2006
From: Where did you see me?


That's OK...

Up to TS to decide which one he want to opt....
SUSnordingh
post Apr 18 2009, 07:36 AM

I not 24 hours here...
*******
Senior Member
4,419 posts

Joined: Mar 2006
From: Where did you see me?


Why not vote for apis to become our contact person with insider.

Consultation fee is RM5 for each item.

Free pocket money... thumbup.gif

 

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