Broadband provider
ISP/package: UNIFI VIP5 (upgrade from Streamyx 1mb)
Location: Puchong Jaya
Have you called your ISP's helpline?:

Personal equipment
Modem: DLink DIR615 (provide & install by tm)
Router:
Firewall used: not sure

Problem details
First occurence of problem: Since installation 1 week ago.
Problem frequency:
Problem description:

I have upgraded from streamyx to UNIFI under a promotion. Tested Hypp TV, youtube, laptop (wifi) Everything works perferctly fine. ONLY ipads & Iphone have problem... loading is very slow and many photos will fail to load after a few minutes and only display "?" sign. Usually about 20-30% photos wont able to load. Tested using PPS on ipad work flawlessly.

I have googled around And play around with the modem setting.. Changing bandwidth to 20hz instead of 20/40, Changing to different wireless mode, 802.11 mix, n only, g&b. Tried every kind of combo but still the same problem.

Need help in finding the solution here... gf mengamuk already cause she using ipad 90% of the time , while im using laptop most of d time (without problem).

Should I just get a new modem? Since I find the cheap free modem provided by TM always has all kind of problem. Please share with me what modem can I get to replace the DIR615.

THanks!

What is your DLink software firmware?

Alamak.. Im not at home now to check.. Can only tell tonight. Will it be the cause of it?

maybe this thread will help u solve the problem

http://forum.lowyat.net/topic/2449613

i think DNS issues.

Yes. I have the same issue as yours.

Call unifi and ask them to change the DLink firmware 7.12 for you. They usually change the whole thing.

For "Apple" devices, u have this issues when DLink is running on 7.13 firmware.

Everything just load half way on iPad, iPhone and MacOS.

Hope this will help you out.

Thanks! good to hear im not alone. I will check if the firmware is 7.12 or 7.13.. then will ask them to change for me.

So after they update to 7.13 you wont have such problem anymore with APPLE devices?

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Added on August 3, 2012, 1:26 pmGood link to the thread. I will try to change the DNS tonight and see if it solves the problem. Thanks a lot!

This post has been edited by clivengu: Aug 3 2012, 01:26 PM

its a dns issue

dlink 615 works better when u reserve the ip addresses for each devices and set manually the dns on the router and the device

That sounds like a lot of work to be done? one ip address for each devices? damn. If I get a new better modem than the 615 will it be more user friendly( & trouble free?)

I guess your firmware is 7.13 cause you just installed.

Now, what you need is to downgrade it to 7.12. Call Unifi, cut short the progress, ask them change your DLink which is running on 7.12 firmware.

Now what you experiencing is, YouTube is okay, but Facebook load half way, some pictures gone missing and keep on loading but nothing is loading?

regardless the router brand

its better u do this for all ure common devices.

Exactly.. youtube is ok , pps is okey.. fb always loading picture missing.. loading is somehow slow..

so.. should i be using 7.13 or 7.12 to fix this problem actually?

7.12 will fix the problem. Hopefully this will solve your problem.

Ok I have checked. mine is 7.13. So what do I have to do? call them n request say I want mine to change to 7.12 instead? downgrade firmware?

I have PM you the details. Kindly check.

Change the wifi channel

Bro, can pm me the details as well? I having the same problem also

I already PM you.

Bro can PM me as well.. I have same problem

Bro check your PM...

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Added on August 13, 2012, 12:26 pmBro, kindly check your PM.. Hope it will solve your problem...

This post has been edited by black_ice: Aug 13 2012, 12:26 PM

Can email to me also?
I face the same problem
Cshao90@gmail.com

Thx bro

Hi, I'm having the same problem but firmware seems to be 7.14. Can PM me too? Thanks.

Guys.

I have same problem.

youtube ok.

Facebook half load. Many picture x.

Twitter load so long time or error.

My dlink 615 frimware 7.14

Try many way to fix this problem.

Like...change channel /change bandwitch to 20MHz .

Also cannot.

After that .me downgrade frimware to

7.09.

Finally fix all problem.
And now,Load web page or Facebook is very fast.👍👍👍

just change your modem to TP link (Unifi Router) replace the Dlink.... problem solved cost RM90++

Can you also please pm me as it seems im having the same firmware with the exact issues. TM should be aware of this issues.

Please PM me the details as well.

I just installed VIP5 and having the same problem.

Thanks.

My DLINK router is currently running at the firmware 7.14 version and it seems like there is problem with loading websites either half way or missing images ..

After downgrading the firmware, everything is FIX ?

bro, please advice how to downgrade firmware. I am having same webpage loading problem, firmware 7.13 .. thanks in advance

I didn't downgrade the firmware .. but just change the DNS Server address manually to make things better ..

hello can you tell me how to change the DNS Server address manually?? thanks alot!

Bro can PM me also? I'm having the same problem, many thanks in advance

Hi, my router firmware is 7.13, having browsing slowness issue also, tried changing dns but not working also, can pm me the solution? pls and thks.

in ur iphone or ipad

go into wifi settings-->pick ur SSID-->under DHCP u can see DNS on the forth-->click on it and change to 8.8.8.8,8.8.4.4

hopefully this can help

Thanks a lot... You save me a lot of money.. Was thinking on buying a new router, in fact was infront of the shop until I saw your post.. Great help.. :thumbsup: