QUOTE(ftan @ Apr 25 2015, 11:46 AM)
I went to Honda glenmarie (hzn) for regular service today. Free car wash & vacuum. Free nasi lemak. So far seems ok as this is my first service with them. Let's see.
Previously, I went to usj Honda and their service is terrible. Normal major service (change timing belt) also want to keep the car for 2-3 days. They couldn't determine when they can finish but say by end of the day (3 times which made it 3 days). After calling them, they ask to come collect car. When I arrived, they said still working on the car. I waited for 2-3 hours late evening. Then they asked if can come back 3rd day which I refused. SA doesn't bother to call and only give blur updates after you call him. Another guy helped me as the SA went home. He gave some discounts after I complained. Seriously, wasting my time and it wasn't a cheap or pleasant experience.
I sent my car to HZN last year and have a bad experience with the manager there Lim Yee Du.Previously, I went to usj Honda and their service is terrible. Normal major service (change timing belt) also want to keep the car for 2-3 days. They couldn't determine when they can finish but say by end of the day (3 times which made it 3 days). After calling them, they ask to come collect car. When I arrived, they said still working on the car. I waited for 2-3 hours late evening. Then they asked if can come back 3rd day which I refused. SA doesn't bother to call and only give blur updates after you call him. Another guy helped me as the SA went home. He gave some discounts after I complained. Seriously, wasting my time and it wasn't a cheap or pleasant experience.
I will never and ever send to this service center anymore.
May 20 2015, 01:00 PM

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