This post has been edited by reeyon: Apr 11 2009, 11:30 AM

17/04/2009
SERVICE INTERRUPTION

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that our Streamyx website (www.streamyx.com.my) is currently experiencing a disruption of service due to server breakdown. As a result customers are unable to access the website.

Restoration works on the affected system is already in progress and we have migrated the website to another back-up server. We expect the complete recovery of the server by 3.00 p.m. today.

We would like to assure you that you would be able to access the website after this period. TM apologizes for any inconvenience caused.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any enquiries about Streamyx.

Ping to china/us and even 202.188.0.133 also got serious timeout.

See the attached.


Attached thumbnail(s)

##%$!#%$!!
link to China really sucks!!!!

i will spend 1 hour time to do ping time to International link with screenshot.
and then send to screamyx core IT department.

Cheers!

spend 1 hour to test with different IP, such as 60.51, 60.53, 60.54, 124 .. and etc .... Each ip group belongs to different routing, PingPlotter can see the hows the routing they do for my IP.
Well, i know it will be ignored, just try to give them some alert that telling and asking them what will they going to do the next ?

If NOC really 24 do their job, it shouldn't have browsing/downloading/latency issues, unless their trunk to International really congested or faulty.

My ping method, each location IP 300 times using ping command.
Additional PingPlotter Summary attached.

IP: 60.51.x.x

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Added on April 26, 2009, 2:31 pmbut i rather believe this is similar like Customer Service. A big hall but small ppl doing job.

This post has been edited by reeyon: Apr 26 2009, 02:31 PM


Attached thumbnail(s)

Ping method: to different location IP 300 time screenshot
Pingplotter Summary and each IP of traceroute ping attached.


IP:60.53
this 1 even worst... !#$@$!@



Attached thumbnail(s)

local speedtest is useless.. subsribed 1M for local browsing and local http dl? TM can't promise the thoughput from outside content.

and then.... still slow for us i guess.

How u know ? u r one of them?

8.30pm , now ping time to whatever IP all very terrible.

nabeh ~

Today high ping latency still haven't resolved yet.

#$@%!

Dear All,

How is the connection today? Normal or still very Slow ?

my local ping to other locations also high ping, something wrong with them, not our router/modem.

routing problem, cable faulty, circuit faulty... NOC dumped.

aiyo ... Anyone feels Garena lag ?

At this moment, i think TM will not going to solve the existing problem, they will just leave it like this. They priorities cooperate users, home user no way.

Don't ever call them for complaining slow connection or whatever, they really can't do anything. What they can help is to check your ADSL light blinking or no dial tone then they will send technician to check your port, that's it.

Unless u got their network infra hp number, call them and ask why of this can be happened, at least give some reasons.

Trunk congested? thats why they dare not to announce it ?

For the packages which below RM100, the connection service will be ignored.