QUOTE(epsilon99 @ Apr 22 2009, 12:26 AM)
This is deposit that can be refunded when service is terminate.
If this foreinger paid no deposit, or paid only the rm75 deposit and called up a few hundred or thousand and then cabut and return back to thier country, TM cannot find them nor collect the money, then TM has to take a loss. Which means Malaysian people get less benefit of dicsount or promotion etc etc.
That's unfair to customers. They should let the customer choose how much deposit to leave, and allow the customer that much credit. If I leave RM100 deposit, I have to pay my bill after it reaches RM100. If I leave RM2000 deposit, I can run my bill up to RM2000.
As it is now, a considerable number of foreigners never receive their deposit back, because TM takes a long time to process it, and won't send it overseas (and there many other conditions too). The only sure way to get your deposit back is to give up your fixed line and streamyx about 2 months before you leave Malaysia. It's ridiculous, but I see why TM does it this way; over the years they have stolen millions of ringgit from foreigners. The victims are already out of the country and mostly won't/can't complain. The perfect crime.
I'm in another even stupider situation; they split my account into two right after I made a payment and now I get two bills each month, one of them with a large credit that they refuse to rebate to me or apply to my other account. So in addition to most likely never seeing my RM1075 deposit, they have stack of my money I'll never see either.
This post has been edited by rajulkabir: Apr 22 2009, 05:44 AM