Hardware Mac servicing, emergency tips, General knowledge on Mac issues
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 Oct 5 2015, 07:39 PM
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#1
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Senior Member
711 posts Joined: Mar 2012 From: Selangor   
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my macbook air 13 early 2015 has loose hinge issue on screen...send to repair they wont let it repair under warranty coz some dent...are they have right to take back their warrant if got dent issue?
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Oct 6 2015, 02:42 PM
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#2
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Senior Member
711 posts Joined: Mar 2012 From: Selangor
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QUOTE(wei @ Oct 6 2015, 10:01 AM) Dent = physical damage = cause by user = not a manufacture defect. the manufacture defect was the loose hinge and i read some review most people got effected...Warranty is to cover manufacture defects only. Unless you have a solid proof whatever defects you facing are not caused by the impact.  so later if i got prob with touch pad, battery so no more coverage for my macbook?or still covered.. |
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Oct 8 2015, 09:26 PM
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#3
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Senior Member
711 posts Joined: Mar 2012 From: Selangor
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QUOTE(eikozai @ Oct 6 2015, 04:44 PM) Normally 1 user-caused defect will void the entire warranty. The warranty doesn't work as part by part like PC Desktop. i will try apple care..thanks for helpin...As suggested by wei, it'll be best for you to ring up AppleCare and talk to them. Negotiate with them and who know what they can do for you  I always have good-ending experience with AppleCare, although there are 2-3 times i have to ring them back few times to kpkb a bit before they provide me the services i'm eligible to. |
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