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Hardware Mac servicing, emergency tips, General knowledge on Mac issues

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Akayaka
post Mar 23 2018, 03:10 PM

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I've got some problem with store who fixed my Mac.

To cut it short;
My iMac is a vintage unit.
Middle year 2016: Give to this store to fix my GPU (busted due to overheat).
End of year 2017: GPU got broke again. Give to another store to fix, and that store told me that GPU is not clean may the cause of the broke (refer to attachment, the yellowish thing). Masking tape bersepah.
Condition of GPU might be came from the previous repair one.

Is it standard thing to repair GPU ended with this condition as a final product?


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Akayaka
post Mar 23 2018, 05:06 PM

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QUOTE(wei @ Mar 23 2018, 04:40 PM)
This is the problem we faced nowadays. People just want "cheap" repair or not knowingly what the repair personnel is doing to their Mac. Malaysian should start appreciating proper professional works. Surely many could claim they can do it. Claim their parts are "original". But are you really sure?

To your question, no, those tapes are not supposed to be there. What you have are an unprofessional "repair" work. Even those thermal compound shouldn't smear around as such.
Masking tape on a chip, this made my Friday.  doh.gif

Oh, BTW, whatever repair you trying on the same card, it won't last. It will fail again, matter of time.
*
I try to ask their responsible to get compensate. Do you know what kind of reply I get:

QUOTE
Setelah kami menyelidik dan memerhati semuanya daripada dokumen yang diterima tuan AA, tiada pembaikian yang tidak kemas yang dinyatakan oleh pihak tuan. Disini kami ingin mengeluarkan kenyataan atas segala kenyataan yang dikeluarkan sebelum ini)

1. Tamat tempoh jaminan (Disclaimer / Penafian )
2. Penggunaan pita pada sesetengah chip ( insulator thermal prevent from short smd chip on carrier)
3. Sebab Lain ( Rujuk pada technician pihak ketiga yang tidak bertauliah dalam bidang Logicboard Macbook terlebih dahulu tanpa memastikannya 'isu tidak kemas')


Segalanya penjelasan telah saya berikan agar pihak tuan faham dan jelas keadaan sebenar yang mana boleh serba sedikit menjejaskan reputasi dan imej pihak kami selaku dalam industri servis dan baikpulih.


I went to their store as per recommendation (2016). If I reveal the name of store, you can see all of so-called testimony they gather as a 'good' reputation Mac/Apple repair store. Next, I should take a legal move (TTP) but have to gather enough info about them in misconduct activities to fight them.

* The new store replace with new card. That old card is totally busted.

This post has been edited by Akayaka: Mar 23 2018, 05:40 PM
Akayaka
post Mar 23 2018, 06:57 PM

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The store name before this: OK Computer Solutions, branch at UIA, Gombak.
On 2017, that branch change their name, Mecnote Studio (or in some document state Macnote Studio, they themselves have conflict identity).

You can look them at FB or blog.

I heard that lot of UIA's students had complaint against them but I have difficulty to reach them to support my case.

Report to KPDNKK, but they past the spotcheck. But you can see how they handle/fix things from photos they posted. I don't know which photo can support with 'bad practice' case.

Thanks for all of supports. smile.gif

 

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