yerp...i complained just for "giving them run for my money" & for leisure...haha.... it cost me only an email though... i actually just want to kacau them... of course i been there to eat & socialize with my friend la...but i also notice that from their website got roadshow there...haha....so i was looking where was that so-called "roadshow".... 3 peoples & a booth can call roadshow haa ??

It should be free. I've done this a few times and it is always free.

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Added on June 15, 2009, 1:53 pmHotlink service is bad.

Call to customer service is charged 30cents per min. And u have to call a few times before they can solve the problem. Port to hotlink youth club after may? Nobody in Maxis knows about this. Luckily I moved to youthclub before June. I tried to port another number after May and nobody in Maxis knew about this. None of them had read their web site. I think even the developer of the website had not read it

The line is also bad. Sometimes the voice from the other side is not clear. When I port to Celcom, the line is consistent and clear. Customer service is not that good but at least it is free.

But now I port into hotlink again because of youthclub. The only reason I use maxis is the cost of the call 12 cents which is cheap.


This post has been edited by jackbanner: Jun 15 2009, 01:53 PM

u called the hotlink customer service to complain?? GOSH my credit wud be finished after i complained i guess haha!

i love digi support never give me many problem and usually their solution or reason is acceptable.

I wonder how much does hotlink charge if i use house phone to call their hotline

erm sorry im really a noob
can tell me where is Tribute Pengguna so i can make the complain??

complain here...doesn't cost a cent...

https://aduan.skmm.gov.my/eaduan_c/iResponz.cfm?page=daftar

expect skmm personnel will contact u after 1 or 2 working days to comfirm & verify your complain.... & then expect telco company personnel will contact u to resolve your problem & offer a solution....

believe me it at least has a motion for your complain although it might not solve your problem entirely...

okay thx! just sent my report
hope to get feedback as soon as possible..

although i using maxis as my main no, but i never satisfy with their service... always got problem... i use it just becoz lot of my frenz using it

Hi, i'm just 16 yrs old n still a student. But maxis only promote this package in campus. So i'm wondering can i register it in any maxis centre?

this hotlink plan really good but service provided and workers knowledge on HYC = not good at all -.-

yea agree with u they sud really buckle up on the training for their staffs especially the customer service!
their knowledge is even lower than mine!!

too much complain about maxis lately....
my HYC line also always drop...
and sms alway lost.. and after it reach the destination always 2-3hours late!

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Added on June 15, 2009, 11:20 pmtry complain here!

http://cfm.org.my/

This post has been edited by adie82: Jun 15 2009, 11:20 PM

i am on HYC no problem with drop calls yet

same goes with mine. hYC goes smoothly when i call for 1 hour +
may be your area network coverage.

i think that is not hyc problem.. maybe network coverage problem..
i cant open ur link..
what website is that??

cant open ur link..u sure its the right one?

yup read it in harian metro last 2 days!

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Added on June 16, 2009, 12:45 amhttp://search.yahoo.com/search;_ylt=A0oGk0GueTZKpoABw3FXNyoA?p=cfm.org.my&y=Search&fr=moz2&fr2=sb-top&sao=0

This post has been edited by adie82: Jun 16 2009, 12:45 AM

what did harian metro say? network problem?

i think its different complaint. :S
i read normal papers didnt mention anything about hotlink having network problem

Totally agree with u

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Added on June 16, 2009, 1:56 pmYes, I called their customer service when hyc was introduced and they knew nothing. I had to wait for more than 10 minutes because they had to refer to their boss/supervisor.

I had called the customer service a few times and had wasted more than rm20 for this

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Added on June 16, 2009, 1:59 pmThe truth is they know nothing!!!!!!!!!!!!


This post has been edited by jackbanner: Jun 16 2009, 01:59 PM